It's common for users to overlook billing until an unexpected charge catches their attention, perhaps due to an automatic subscription renewal. This guide is designed to clarify how refunds work with Progress - Goal Tracker, outlining who qualifies for a refund and providing straightforward steps to request your money back efficiently. With clear information and assistance, you can navigate the refund process with confidence.
What You Should Prepare Before Applying For Refund
Account Email Address: Ensure you have the email associated with your Progress - Goal Tracker account ready.
Transaction ID: Locate the transaction ID from your purchase or subscription confirmation email, as this is necessary for processing your refund request.
Purchase Date: Note the date of the transaction, which helps in verifying the timing of your request.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, based on Progress - Goal Tracker's refund policy.
Screenshot of Errors: If applicable, gather any screenshots or documentation that illustrate any issues you experienced while using the app.
Proof of Subscription: If you are requesting a refund for a subscription, include any relevant receipts or proof of payment.
Check Email for Responded Replies: Ensure that you check your email for any correspondence from Progress - Goal Tracker regarding your refund status during the review process.
App Version: Note the version of the Progress - Goal Tracker app you were using, as this may be relevant to your complaint.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Progress - Goal Tracker
At Progress - Goal Tracker, we strive to provide a transparent experience for our users regarding billing and refund eligibility. As a subscription-based service focused on helping users achieve their goals through progress tracking, understanding your rights concerning refunds is important for effective account management.
Refund eligibility may apply in the following specific situations:
Account Downgrade: If you choose to downgrade your subscription plan and believe you have been charged for a higher tier after the effective date of your downgrade, you might be eligible for a pro-rated refund for the difference.
Change in Service Availability: If a major feature of the service becomes unavailable, users may qualify for a refund if they were relying on that specific feature as part of their subscription.
Unintentional Subscription Renewal: In certain circumstances, if a user does not intend to renew their subscription automatically and wishes to manage their renewal preferences, a request for a refund may be eligible if made within a defined timeframe after renewal.
Billing Errors: If there is a discrepancy in the billing amount, such as an unexpected increase in charges, users can inquire about their eligibility for a refund related to that specific transaction.
Service Interruption: In the event of prolonged outage periods affecting service accessibility, users may want to explore options for compensation, which could involve a pro-rated refund for the duration of the disruption.
It is recommended to review your account settings and subscription details regularly to stay informed about any changes and ensure your preferences are accurately reflected. For any inquiries regarding potential refunds, please consult the customer support resources provided by Progress - Goal Tracker.
Step-by-Step Process to Request Your Progress - Goal Tracker Refund Like a Pro
If you purchased through Progress - Goal Tracker.com:
Visit the Progress - Goal Tracker website and log into your account.
Navigate to the Account Settings by clicking on your profile icon.
Select Manage Subscription.
Locate the Request Refund option and click on it.
Fill out the refund request form, mentioning that the subscription renewed without prior notice.
Include a note that your account was unused during the billing cycle.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Progress - Goal Tracker subscription and tap on it.
Scroll down and choose Report a Problem.
Select Request a Refund and specify your reason, emphasizing that the subscription renewed without notice.
Submit your request and watch for a confirmation email from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) and select Subscriptions.
Find and select your Progress - Goal Tracker subscription.
Tap Cancel Subscription and confirm the cancellation.
After cancellation, navigate back to the Play Store menu and select Account.
Choose Order History, locate your transaction, and tap on it.
Select Refund and clearly state your request, highlighting that the subscription renewed without notice.
Submit your request and check for a response in your email.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll to Streaming Channels and select My Channels.
Find and open the Progress - Goal Tracker channel.
Navigate to the channel’s settings and select Manage Subscription.
Cancel your subscription to stop further charges.
Visit Roku.com and log into your account.
In the My Account section, find your purchases under Order History.
Select the Progress - Goal Tracker charge and click on Request a Refund.
Mention in your request that the subscription renewed without your awareness.
Submit the refund request and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation related to my account. [describe reason]
I would like to request a refund of [Amount].
Attached to this email are any relevant documents that may assist with this request.
Could you please confirm the receipt of my request and provide an update within 3-5 business days? Thank you for your assistance.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but has not yet been approved.
You will receive an update once we review your request, which can take up to 5 business days.
Processing
Your refund is currently being processed by our team.
Please allow 3-7 business days for the funds to reflect in your account once processing is complete.
Refunded
Your refund has been successfully completed.
You will see the refund amount credited back to your original payment method shortly.
Partially Refunded
A portion of your original payment has been refunded.
Check your account for the refund amount; you are still eligible for a full refund under certain conditions.
Completed
The refund process has been finalized with no further actions needed.
Your transaction history will reflect this and no additional updates will be received.
Canceled
Your refund request has been canceled either by you or by our team due to specific guidelines.
You will need to contact support if you wish to pursue a refund again.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Progress - Goal Tracker, users often encounter specific scenarios where they may seek refunds due to various account-related queries. Here are a few instances where users successfully navigated these situations:
A User's Change in Goals: A user realized that the annual subscription plan they had chosen no longer suited their learning objectives. They contacted support to switch to a monthly plan and received a pro-rated refund for the months not utilized, allowing them to better align their payment with their new goals.
Accidental Upgrade: While exploring features, a user mistakenly upgraded to a premium plan. Upon realizing the error within the grace period, they reached out to customer support, who promptly processed a refund for the difference and helped revert the user back to their original plan.
Service Interruption: After experiencing a temporary service interruption during a critical time, a user reported the issue through the app's feedback system. The support team acknowledged the inconvenience and issued a partial refund for the month, ensuring the user was compensated for the lost access.
Change in Payment Method: A user faced a billing issue due to an outdated payment method. After updating their information mid-cycle, they noticed an unexpected charge. Customer service clarified the situation and provided a refund for the duplicate charge caused by the change in payment method.
The Easiest Way to Get a Progress - Goal Tracker Refund
If you're frustrated trying to get a refund from Progress - Goal Tracker—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Progress - Goal Tracker is designed to be straightforward and efficient. By utilizing the tools and notifications provided by the app, you can easily stay updated on the status of your refund.
Email Updates: Keep an eye on your registered email inbox. Progress - Goal Tracker sends detailed email notifications regarding your refund status, including confirmation of request receipt and any updates on processing timelines.
In-App Notifications: Make sure to enable notifications for the Progress - Goal Tracker app. You will receive timely alerts about your refund status directly within the app, ensuring you don't miss any critical updates.
Account Dashboard: Log into your Progress - Goal Tracker account and navigate to the Account Dashboard. Under the Order History section, you can view the status of your refund requests along with any relevant details.
Billing Section: Access your Billing section within the app or website. This area provides comprehensive information about pending and completed refunds, including dates and amounts.
Refund Progress Information: Progress - Goal Tracker updates you on the processing stages of your refund, from initiation to completion, ensuring transparency throughout the process.
Customer Support: If you require further assistance, reach out to Progress - Goal Tracker's customer support via the help section in the app. They can provide additional insights and updates on your refund request.
FAQ
If you forgot to cancel your subscription on time, we understand that this can happen. Unfortunately, we are unable to issue refunds for missed cancellation periods. We recommend reviewing your subscription details and cancellation policy for future reference.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider's policies. Once the refund is initiated, you may receive a confirmation email with details about the transaction. Please keep an eye on your account for updates during this period.
If you see a charge but do not have an active subscription, please check your purchase history and confirm the associated accounts. If you still require assistance, reach out to our customer support team with details, and we will help clarify the situation.
If you are unable to obtain a refund directly from Progress - Goal Tracker, consider reaching out to customer service again for further assistance. You may also want to escalate your inquiry within their support system to ensure it is reviewed by a higher level of support. Additionally, reviewing your account details may help clarify any issues related to your request.
If Progress - Goal Tracker refuses to issue a refund, it's advisable to review their refund policy to ensure all conditions were met. You may also consider reaching out to customer support again for further clarification or assistance, and double-checking your account details for any discrepancies that might affect the refund process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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