How to Request A Proper Hospitality Refund

• Reservation Confirmation Number: Locate the unique confirmation number provided at the time of booking.
• Booking Details: Prepare details such as check-in and check-out dates, room type, and the name under which the reservation was made.
• Payment Information: Have ready the credit card details or payment method used for the transaction.
• Cancellation Policy Awareness: Familiarize yourself with the specific cancellation and refund policy applicable to your booking.
• Reason for Refund Request: Clearly articulate the reason for your refund request, such as cancellation, dissatisfaction, or booking errors.
• Photo Evidence (if applicable): Gather any relevant photographs or documentation that support your reason for the refund, like room conditions or service issues.
• Email Correspondence: Keep any email communications with Proper Hospitality regarding your reservation or issues encountered during your stay.
• Account Login Credentials: If you have an account with Proper Hospitality, ensure you have the correct login details to facilitate the refund process.

*Working days are Monday to Friday, and don't include public holidays.

At Proper Hospitality, we are committed to providing a seamless experience to our guests. Understanding your eligibility for refunds is crucial when navigating our services. Our offerings—ranging from hotel accommodations to unique event spaces—are crafted to meet the diverse needs of our guests. Depending on your situation, certain scenarios may qualify for a refund based on our established policies.

• Cancellation Policy: If a reservation is canceled within the time frame specified during booking, guests may be eligible for a full or partial refund, depending on the terms associated with the specific rate or package selected.
• Booking Modifications: Guests who need to modify their reservation may qualify for a refund if the modification impacts the total amount charged and falls within our policy guidelines.
• Service or Accommodation Issues: If a guest experiences an issue with their accommodation that significantly disrupts their stay, they may be eligible for a refund or adjustment based on the nature of the concern and how it aligns with our service standards.
• Early Departure: Guests who depart earlier than their booked dates may have some eligibility for a refund based on the specific terms of their booking and the situation presented.
• Promotional Rate Changes: In some cases, if a lower rate is made available shortly after booking, guests might be eligible for a refund or credit adjustment, depending on our promotional policies.

It's important to consult your reservation details or reach out to our guest services for specific inquiries regarding your situation to fully understand your eligibility for refunds at Proper Hospitality.

At Proper Hospitality, guests may occasionally need to navigate refund processes for a variety of reasons. Below are some realistic scenarios where users successfully claimed refunds, demonstrating the customer service approach of Proper Hospitality.

• Cancellation of Group Booking: A guest needed to cancel a group booking due to unforeseen circumstances. After reaching out to Proper Hospitality’s customer service, they provided proof of the need to cancel and successfully received a full refund for the deposit made at the time of booking.
• Room Upgrade Adjustment: A traveler who initially upgraded their room for a special occasion found that the room did not meet their expectations upon arrival. When they shared this with the front desk staff, Proper Hospitality offered a partial refund for the upgrade fee, allowing the guest to feel satisfied with the adjusted experience.
• Membership Cancellation: A user decided to cancel their membership due to personal reasons. After submitting a straightforward cancellation request via the Proper Hospitality website, they were promptly informed of their eligibility for a refund on the remaining months, which was processed quickly.
• Mistaken Booking Dates: A guest accidentally booked a stay on the wrong dates and immediately contacted customer support. Proper Hospitality staff assessed the situation and were able to reverse the charges for the incorrect dates, providing a refund while assisting with rebooking for the correct dates at no additional charge.

Tracking your refund status with Proper Hospitality is straightforward and efficient. Here’s how to make the most of the available tools and resources to stay updated on your refund progress.

• Check Your Email: Proper Hospitality sends email notifications to inform you about the status of your refund. Look for emails with the subject line "Refund Update" to get real-time information regarding processing times and any actions required on your part.
• Use the Proper Hospitality App: If you've booked through the Proper Hospitality mobile app, you can conveniently check your refund status directly in the app. Navigate to the Account Dashboard, then select Order History to view details about your transactions, including any pending refunds.
• Visit Your Account Settings: Log into your account on properhotel.com and head to the Billing Section. Here, you can find comprehensive information about your refund requests, including amounts, processing dates, and estimated timelines.
• Track Refund Progress: Proper Hospitality provides transparent updates about your refund status. You can see whether your refund is Pending, Processed, or Completed, along with timestamps for each status change.
• Customer Support: If you have any questions or concerns regarding the refund process, reach out to Proper Hospitality's customer support. They can provide personalized updates and assistance regarding your specific refund case.