How to Get a Proper Union GmbH Refund

• Order Confirmation Email: Locate the email received after your purchase, as it contains essential details required for the refund process.
• Order Number: Have your unique order number readily available to expedite the refund request.
• Transaction ID: Provide the transaction ID from your payment method to help Proper Union track the purchase easily.
• Reason for Refund: Clearly articulate the reason for your refund request, as this information is crucial for Proper Union's review process.
• Product Condition: If applicable, ensure the product is in its original condition and packaging, as Proper Union may require this for the return.
• Account Information: If you have an account on properunion.de, ensure you have your account login details available to check order history.
• Photos of the Product: If the product is damaged or not as described, take clear photos to document your claim.
• Return Shipping Details: Familiarize yourself with Proper Union’s return shipping policies, including any specific instructions for returning items.

At Proper Union GmbH, we understand that users may seek clarifications regarding their eligibility for refunds based on their specific situations and usage of our services. Our guidelines are designed to help customers navigate potential refund scenarios clearly and accurately.

Refund eligibility may apply in the following scenarios:

• Subscription Adjustments: Users experiencing changes in their subscription services that result in a lower tier may qualify for a partial refund for the remaining unused portion of the previous subscription fee.
• Service Interruption: If a verified service interruption impacts access to key features for a significant period, users might be eligible for a refund corresponding to the duration of the disruption.
• Billing Errors: In cases where users are billed incorrectly due to discrepancies in their account settings or subscription plan, they may be eligible for a refund of the overcharged amount.
• Account Deactivation: If a user requests account deactivation before the next billing cycle and there is confirmation of such deactivation, eligibility for a refund on a recurring payment may apply if it aligns with our policy.
• Trial Period Terms: Users who sign up for a trial period and decide to cancel before the trial concludes may not be charged, thus implying no refunds are needed unless specific promotional terms state otherwise.

We encourage users to reach out to our customer support team for any clarifications regarding their individual circumstances or fiscal inquiries regarding eligibility for refunds, ensuring a smooth and transparent experience with our services.

At Proper Union GmbH, customers occasionally need to navigate various aspects of their accounts related to subscriptions and services. Here are some real user scenarios illustrating how refunds were successfully claimed:

• Subscription Upgrade Oversight: A user upgraded their subscription plan to gain additional features but later realized that they did not need the enhanced plan. After contacting customer support, the user was able to revert to their previous plan and receive a refund for the difference in cost for that billing cycle.
• Event Cancellation Scenario: A customer purchased a virtual workshop through Proper Union GmbH but had to cancel due to unforeseen circumstances. Upon notifying customer support and providing the necessary details, the user received a full refund, as the workshop cancellation policy allowed for timely refunds.
• Accidental Service Renewal: A user forgot to cancel their subscription before the renewal date and realized the charge after checking their account. They promptly reached out to Proper Union GmbH, explained the situation, and received a refund for the recent renewal after confirming their intention not to continue the subscription.
• Billing Inquiry for Unused Credits: A user noted that their account had unused credits from a promotional offer and inquired about the terms of use. After reviewing the account, customer support processed a refund for the unused portion, aligning with the promotional guidelines.

Tracking your refund status with Proper Union GmbH is a streamlined process designed to keep you informed every step of the way. Here’s how to efficiently monitor your refund:

• Check Your Email Regularly: Proper Union GmbH communicates refund updates directly to your registered email address. Look for emails with the subject line "Refund Update" to stay informed about your refund's progress.
• Use the Account Dashboard: Log in to your account on properunion.de. Navigate to the Order History section where you can view detailed information about your recent purchases and any refunds that have been initiated.
• Review In-App Notifications: If you have the Proper Union mobile app, enable notifications to receive real-time updates about your refund status, ensuring you don’t miss important alerts.
• Explore the Billing Section: Within your account settings, there is a Billing section that provides insights into pending refunds, including estimated processing times and any necessary actions on your part.
• Track Refund Progress: Proper Union provides status updates that indicate whether your refund is pending, processed, or completed. This will help you understand where your refund stands at any given moment.