It's not uncommon to overlook billing details until an unexpected charge catches your attention, perhaps from an automatic subscription renewal. This guide is designed to clarify how refunds work within Property Manager Cloud, including who qualifies for a refund and the straightforward steps to request your money back efficiently. By following these guidelines, you can navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your unique account ID or username associated with your Property Manager Cloud account.
Transaction Details: Locate the transaction ID for the specific payment you are requesting a refund for.
Subscription Documentation: Identify which subscription plan you are using and be prepared to provide details regarding your billing cycle.
Reason for Refund: Clearly outline the reason for your refund request, including specific issues encountered and how they relate to your use of Property Manager Cloud's services.
Proof of Payment: Gather receipts or any proof of payment that confirms the transaction relevant to your refund request.
Communication Records: If applicable, compile any email or chat logs related to your service issues or previous discussions regarding the refund.
Cancellation Confirmation: If you have canceled your subscription prior to the refund request, keep any confirmation messages or emails received.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
ACH Transfer
5-7 working days
Debit Card
3-5 working days
PayPal
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Property Manager Cloud
At Property Manager Cloud, we provide a comprehensive property management solution designed to meet the needs of property managers and landlords. Understanding the eligibility criteria for refunds is important for our users, particularly in relation to our subscription services. Refund eligibility may depend on various circumstances related to account management and service usage.
The following scenarios may qualify users for a refund:
Service not utilized: If a user has subscribed but has not utilized any features or services within a billing cycle, they may inquire about their eligibility for a refund for that cycle.
Account cancellation: Users who have canceled their account may explore options regarding potential refunds depending on the timing and specific terms attached to the cancellation.
Subscription Downgrade: If a user decides to downgrade their subscription plan, they may be eligible for a refund for the difference between the current and previous plans, subject to the policy terms.
Billing errors: In the case where users suspect an inconsistency in charges relative to their chosen services, clarifying these situations with customer support may lead to eligibility for adjustments or refunds.
Service outages: Extended outages or service disruptions may lead users to inquire about potential refunds, especially if it significantly impacts their ability to utilize the service.
Users are encouraged to contact our support team with specific inquiries regarding their account situations to better understand their eligibility for any refunds.
Step-by-Step Process to Request Your Property Manager Cloud Refund Like a Pro
If you purchased through Property Manager Cloud:
Visit propertymanagercloud.com and log into your account.
Navigate to the Account Settings section.
Select Billing to view your transaction history.
Identify the charge you want to contest, and click on it for more details.
Look for a link or button that says Request Refund or similar and click it.
In your refund request message, mention that the subscription renewed unexpectedly without prior notice.
Submit your request and keep an eye on your email for a confirmation message.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on Property Manager Cloud from your list of subscriptions.
Select Cancel Subscription and confirm the cancellation.
Open the App Store and locate the Your Account section.
Scroll down to Purchased and find Property Manager Cloud.
Click on Report a Problem next to the relevant purchase.
Explain that the account went unused and request a refund.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the upper left corner.
Select My Apps & Games.
Find and tap on Property Manager Cloud.
Select Refund if available; if not, tap Help.
Follow the on-screen instructions to request a refund.
In your message, note that the subscription was not actively used.
If you purchased through Roku:
Go to my.roku.com and log into your Roku account.
Select Manage Account from your account dashboard.
Scroll down to Subscriptions and find Property Manager Cloud.
Click on Cancel Subscription to prevent future charges.
After cancellation, go to the Help section of the Roku website.
Find the option to Contact Support.
In your request, mention that you were unaware of the upcoming renewal date.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to provide the following information regarding my recent billing situation: [describe reason].
I would like to request a refund of [Amount]. I have attached relevant documentation for your review.
Please confirm receipt of this request and the progress regarding the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been submitted and is awaiting approval.
This status indicates that your request is under review and you will be notified once it's approved.
Processing
Refund is currently being processed.
Your refund is being processed by our team. This stage usually takes 3-5 business days.
Refunded
Refund has been successfully completed.
You will see the credited amount in your account shortly. Check your bank or payment method for confirmation.
Partially Refunded
A portion of the refund has been processed.
You received part of your refund. Review your transactions to understand the refunded amount.
Canceled
Refund request has been canceled by the user or the system.
If you canceled your refund, no transaction will occur. If it was canceled by us, please check your account for further guidance.
Completed
Refund process is fully completed and closed.
Your refund has been finalized and your transaction history reflects this change.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Property Manager Cloud, users occasionally need assistance with billing and subscription adjustments. Here are some real user scenarios where refunds were successfully claimed:
Subscription Downgrade: A user decided to downgrade their subscription plan from Premium to Basic after realizing that the additional features were not being utilized. After reaching out to customer support, they confirmed the effective date of the downgrade and successfully received a prorated refund for the remaining days on their Premium subscription.
Accidental Renewal: One user mistakenly opted for auto-renewal on their subscription without intending to keep the service. Upon contacting Property Manager Cloud’s support team shortly after noticing the charge, they provided the account details and received a full refund promptly, as the renewal had not yet been utilized.
Temporary Service Disruption: A property manager experienced a temporary service disruption during a critical period. After reporting the issue, the support team acknowledged the inconvenience and issued a discount refund for that month’s subscription, allowing the user to offset some associated stress during the downtime.
Account Management Issue: A user was confused about the billing cycle due to a recent system update. After submitting a query to the help center, they were able to clarify their billing period and requested a refund for overlapping charges. The customer service team was supportive, verifying the issue, and processed the refund swiftly for the mistaken period.
The Easiest Way to Get a Property Manager Cloud Refund
If you're frustrated trying to get a refund from Property Manager Cloud—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Property Manager Cloud is straightforward and efficient. Here are some specific methods and tools you can use to stay updated on your refund progress:
Email Notifications: Keep an eye on your email inbox for updates on your refund status. Property Manager Cloud sends automatic notifications when a refund request is processed or if any additional action is needed.
In-App Notifications: Log in to your Property Manager Cloud account and check for in-app notifications. Alerts regarding the status of your refund will appear in the notifications tab, ensuring you stay informed even while managing other tasks.
Account Dashboard: Navigate to your account dashboard for a comprehensive view. Here, you can find the Billing Section, which displays all your transactions, including any pending refunds, along with their specific statuses.
Order History: Access the Order History tab within your account settings. This feature provides detailed insights into each transaction, including a timeline of your refund request and updates on its processing status.
Customer Support: If you have further questions regarding your refund, utilize the Support Ticket System. Submitting a ticket for refund inquiries allows you to get direct assistance from our customer support team.
FAQ
We understand that sometimes cancellations can be overlooked. Unfortunately, our refund policy states that refunds can only be processed if the cancellation is made within the designated timeframe. We recommend reviewing your account settings for future notifications to help manage upcoming cancellations.
Refunds typically take 5 to 7 business days to process, depending on your bank's policies. Once initiated, the timing can vary slightly based on transaction methods and financial institutions involved. We appreciate your patience as the refund is processed.
If you notice a charge but do not have an active subscription, please first check your account for any past subscriptions or invoices. If you require further assistance, contact our support team at support@propertymanagercloud.com with your account details for clarification and resolution.
If you're unable to get a refund directly from Property Manager Cloud, consider reaching out to their customer service team again for further assistance. You can also escalate your request within their support system if necessary. Additionally, reviewing your account details for any relevant information might help clarify the situation.
If Property Manager Cloud declines your refund request, consider reviewing their refund policy for specific eligibility criteria. You may also want to reach out to their support team again, providing any additional information that could help clarify your situation. Additionally, checking your account details might reveal any relevant aspects that could assist in resolving the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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