Billing can often be an afterthought, until an unexpected charge prompts concerns—like an automatic subscription renewal. If you find yourself in this situation, this guide is here to help you navigate the refund process for Property Week. We’ll clarify who is eligible for refunds and outline the straightforward steps you can take to request your money back efficiently. Our aim is to make this experience as smooth and hassle-free as possible for you.
What You Should Prepare Before Applying For Refund
Account Information: Your Property Week account username and registered email address.
Transaction ID: The specific Transaction ID or order number associated with your subscription or purchase.
Proof of Purchase: A copy of your receipt or invoice for the service/product purchased.
Subscription Details: Information regarding your subscription plan, including start and end dates if applicable.
Reason for Refund: A clear explanation of the reason for the refund request, detailing the issue encountered.
Correspondence Records: Any email correspondence with Property Week customer service concerning your purchase or refund request.
Payment Method: Information regarding the payment method used for your purchase (credit card, PayPal, etc.) for processing the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-5 working days
Bank Transfer
3-7 working days
Direct Debit
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Property Week
Property Week offers a range of subscription services and digital content tailored for those interested in the property industry. As a user, understanding your rights and eligibility for refunds can be crucial in managing your account effectively. Refund eligibility may arise in specific circumstances related to your subscription status or account management needs.
Subscription Cancellation: If you decide to cancel your subscription before the next billing cycle, you may be eligible for a refund for the unused portion of your subscription fees, depending on your specific subscription terms.
Service Disruption: In the event of significant disruptions to digital content access that prevent you from utilizing your subscription, you might qualify for a refund as compensation for the inconvenience.
Account Duplication: If it is determined that multiple accounts were created inadvertently under the same user information, you could be eligible for a refund on one of the overlapping subscriptions, subject to verification.
Billing Errors: In instances where there is a discrepancy in the charged amount compared to the agreed subscription rate, you may be eligible for a refund to correct the billing issue.
Content Inaccessibility: Should there be issues accessing specific content that is part of your subscription package, and if those issues cannot be resolved within a reasonable timeframe, you might qualify for a refund in acknowledgment of the access problems.
Please refer to Property Week’s specific terms and conditions for detailed information on eligibility criteria. It is recommended to review these policies or contact their customer support team for personalized assistance regarding your situation.
Step-by-Step Process to Request Your Property Week Refund Like a Pro
If you purchased through PropertyWeek.com:
Visit the Property Week website and log into your account.
Navigate to the Account Settings section.
Click on Subscription Details to review your active membership.
Locate the Request a Refund option (usually available under Billing).
Fill out the refund request form with your details, including:
The reason for your refund request (consider mentioning the subscription renewed without notice).
A note about usage (if applicable, emphasize that the account was unused).
Submit the form and keep a copy of the confirmation email.
Wait for a response from the customer service team, which can take up to 5 business days.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions to view your active subscriptions.
Tap on Property Week to open subscription options.
Select Report a Problem and choose the relevant issue type.
In the description field, mention that the subscription renewed without prior notice.
Submit your refund request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions from the menu.
Find and tap on Property Week subscription.
Tap Refund and choose your reason for the request.
In your explanation, state that the account was not actively used.
Complete the submission and monitor your email for a response.
If you purchased through Roku:
Go to Roku.com and log into your account.
Navigate to the Manage Account section.
Select Billing to view your subscriptions.
Locate Property Week and click on it.
Look for an option to Request a Refund and proceed.
In your request, mention that the subscription renewed without notification.
Submit your request and watch for an email confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to inform you of a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation for your review.
I would appreciate a confirmation of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is still awaiting approval.
Please allow up to 48 hours for us to review your request.
Processing
Your refund is currently being processed by our finance team.
Refunds can take 3-5 business days to complete.
Refunded
Your refund has been successfully processed and issued.
You should see the funds back in your account within 5-7 business days.
Partially Refunded
A portion of your order has been refunded.
The refunded amount will be reflected in your account shortly.
Completed
The refund process has been finalized.
No further action is required on your part.
Canceled
Your refund request has been canceled by the user or our team.
If you believe this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Property Week offers a variety of subscription services tailored to the property industry, and users may occasionally need assistance with their accounts. Here are some realistic scenarios illustrating how customers have successfully navigated refund requests:
Subscription Downgrade: A user realized they were subscribed to a premium plan that included additional services they no longer required. After reaching out to customer support, they were able to downgrade their subscription effective immediately and received a partial refund for the unused portion of their premium fees.
Technical Issues with Premium Content: A subscriber encountered intermittent access problems when trying to view exclusive market reports. After reporting the issue to customer service, they were provided with a refund for the current month’s subscription as a goodwill gesture while the technical team worked to resolve the problem.
Accidental Renewal: A long-time user intended to cancel their subscription but did not realize the renewal date had approached. Upon contacting support, they acknowledged the oversight and were granted a refund for the renewal charge, which was processed efficiently and amicably.
Changing Billing Information: A customer attempted to update their billing information and accidentally created a duplicate subscription. Upon noticing the mistake, they contacted Property Week, who promptly responded by canceling the duplicate subscription and refunding the payment for the extra charge.
The Easiest Way to Get a Property Week Refund
If you're frustrated trying to get a refund from Property Week—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Property Week is a straightforward process. To ensure you stay updated on your refund progress, follow these specific tips tailored for Property Week customers:
Check Your Email Regularly: Property Week sends refund updates via email. Look for emails with the subject line "Refund Confirmation" or "Refund Status Update" for the latest information regarding your refund.
Utilize Your Account Dashboard: Log into your Property Week account and navigate to the Account Dashboard. Here you can find a dedicated section for your order history, which will include details on any refunds processed.
Visit the Billing Section: For the most accurate status of your refund, go to the Billing Section within your account settings. This area provides insights on your payments and any pending refunds.
In-App Notifications: If you have the Property Week mobile app, enable notifications. You'll receive immediate alerts about your refund status, ensuring you are always in the loop.
Refund Progress Details: When checking your refund status, you'll find detailed information on the expected time frame for the refund to be processed and any steps that need to be completed on your end.
Contact Customer Support: If you have questions or need further clarification about your refund, use the Support Chat feature available in the app or on the website for prompt assistance.
FAQ
Refunds for subscriptions at Property Week are typically subject to the terms agreed upon at the time of purchase. If you forgot to cancel on time, it is recommended to reach out to customer service directly to discuss your situation, as they may consider individual circumstances.
Refunds from Property Week typically take 5 to 10 business days to process. The exact time can vary depending on your bank or financial institution. We recommend checking your account for updates during this period.
If you notice a charge but do not have an active subscription, please first check your email for any related correspondence from Property Week that may clarify the charge. If you still have questions, reach out to their customer service team directly with your details so they can assist you in resolving the issue.
If you're unable to secure a refund directly from Property Week, consider reaching out to their customer service team again for further assistance. You may also explore the option of escalating your inquiry within their support system to ensure your request is addressed. Additionally, reviewing your account details and previous correspondence can provide insights that may help in resolving the situation.
If Property Week refuses to issue a refund, consider reviewing their refund policy thoroughly to ensure you understand the criteria for eligibility. You may also want to contact their customer support team again for clarification or to discuss your situation further. Additionally, double-check your account details and the status of your subscription to ensure everything is current.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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