How to Get a Propro Refund

• Order Number: Make sure you have your unique order ID from Propro, which can be found in your confirmation email or your account order history.
• Account Information: Have your registered email address and account details ready to verify your identity.
• Proof of Purchase: Keep a copy of your receipt or order confirmation that clearly shows your transaction details.
• Reason for Refund: Be prepared to provide a brief explanation of why you are requesting a refund, as this can help expedite the process.
• Transaction Date: Note the date when the order was placed, as it is often required for processing refunds.
• Payment Method Details: Have details of the payment method used, whether it was a credit card, PayPal, or another service, as this may be needed for reimbursement.
• Any Correspondence: Gather any emails or messages exchanged with Propro regarding your order or refund request.
• Refund Policy Review: Familiarize yourself with Propro's refund policy to understand the eligibility criteria and timeframe for processing refunds.
• Product Condition Evidence: If applicable, take photos of the product condition if you're returning a physical item.

*Working days are Monday to Friday, and don't include public holidays.

At Propro, understanding your rights and eligibility for refunds is important as you navigate our subscription-based services. We aim to provide clarity around instances where users may seek refunds, ensuring a smooth experience with your account management and billing inquiries.

• Subscription Cancellation: If you cancel your subscription before the renewal date, you may be eligible for a refund of the unused portion of your payment, depending on our billing cycle.
• Service Performance Issues: If you encounter significant issues with the performance of the service that prevent you from accessing key features, you might qualify for a refund as part of our customer satisfaction commitment.
• Billing Errors: Should discrepancies arise regarding the billed amount that do not align with your selected plan, clarifying these situations could lead to eligibility for a refund based on our billing practices.
• Trial Period Dissatisfaction: If you opt for a free trial and decide the service does not meet your needs, you may be able to request a refund for any charges incurred if you inform us before the trial period concludes.
• Plan Downgrades: If you downgrade your subscription plan, any prorated refund for the remaining duration of your current plan might be applicable, reflecting your new subscription level.

For all inquiries regarding refunds, please reach out to our support team to ensure we can assist you based on your specific circumstances and provide the best resolution possible.

Propro users often navigate various situations regarding their accounts and subscriptions that can lead to successful refunds. Here are some specific scenarios:

• Subscription Downgrade: A user decided to downgrade their Propro subscription from a premium plan to a basic one after realizing they didn’t utilize all the premium features. After reaching out to Propro's customer service, they were able to successfully claim a refund for the unused portion of the premium plan, which streamlined their billing.
• Accidental Renewal: A user intended to pause their subscription but accidentally reactivated it during the process. Upon contacting Propro support for clarification, they were pleased to find that they could receive a refund for the activation fee as long as the request was made within the specified timeframe.
• Billing Error on Additional Services: A user purchased additional advertising credits but realized they had been overcharged due to an incorrect promotion applied. They contacted customer support to resolve the discrepancy and were happy to receive a refund for the extra amount charged after the issue was verified.
• Service Interruption Compensation: After experiencing a temporary service interruption affecting their scheduled marketing campaigns, a user reached out to Propro. Following the standard protocol for outages, they successfully received a credit refund for the downtime, ensuring their billing reflected the absence of service during that period.

Tracking your refund status with Propro is straightforward and ensures you're always up-to-date with your order's financial transactions. By utilizing the various tools and features Propro offers, you can efficiently monitor your refund progress.

• Email Notifications: Propro sends automated email updates regarding your refund status. Check your inbox for emails marked "Refund Processed" or "Refund Update" to receive the latest information directly.
• In-App Notifications: If you have the Propro mobile app, you’ll receive in-app notifications whenever there’s a change in your refund status. Ensure notifications are enabled to stay informed on the go.
• Account Dashboard: Log into your Propro account and navigate to the Order History section. Here, you can find detailed information regarding each refund, including original order details and the current refund status.
• Billing Section: Go to the Billing tab within your account settings. This area provides an overview of all transactions, including pending and completed refunds, allowing you to track your refund’s progress clearly.
• Refund Progress Information: Propro provides updates on the various stages of the refund process, including initiation, approval, and completion. Keep an eye out for specific status messages indicating where your refund currently stands.
• Customer Support: If you have questions about your refund status that are not addressed through the app or email, contact Propro’s customer support directly via the help section. They can provide detailed insights into any pending refunds.