Billing is often an afterthought for many users, only coming to mind when an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to help you understand how ProScreen refunds operate, who qualifies for a refund, and the straightforward steps to request your money back swiftly. Our aim is to provide you with clear and concise information so you feel confident throughout the refund process.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Retrieve and keep your order confirmation email, which contains your order details and transaction ID.
Account Details: Ensure you have your ProScreen account login credentials ready, as you may need to log in to initiate the refund process.
Transaction ID: Locate your specific transaction ID for the purchase you wish to refund, which can be found in your order history.
Product Usage Evidence: Gather any screenshots or documentation that demonstrate the issues with the product or service that justify your refund request.
Refund Policy Review: Familiarize yourself with ProScreen’s refund policy prior to applying, noting any specific guidelines or time frames.
Customer Support Communication: If you've had any prior conversations with customer support regarding your issue, collect those communication records for reference.
Payment Method Information: Prepare the details of the payment method used for the purchase, as you may need to provide this during the refund process.
Clear Description of the Issue: Write a concise explanation of the reason for your refund request, specifying how the product or service did not meet your expectations.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
ACH Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ProScreen
At ProScreen, we strive to provide value to our users through our range of digital screening services. You may wonder about your eligibility for refunds, particularly in relation to the nature of our services and billing practices. Below are the specific scenarios that may qualify you for a refund, based on your usage and interaction with our platform.
Cancellation of Subscription: If you have canceled your subscription before the billing cycle started, you may qualify for a refund of the upcoming charge.
Service Interruption: In the case of any unexpected service interruptions that significantly affect your ability to utilize our services, you might be eligible for a reimbursement proportional to the downtime experienced.
Incorrect Billing Amount: For users who notice an inconsistency in their billing amount compared to their subscription plan, clarification should be sought. If an error is confirmed, a refund may apply.
Incorrectly Processed Payments: If a payment has been processed incorrectly due to technical reasons, you could be eligible for a refund once the issue is resolved.
Account Management Issues: If there are any discrepancies in your account settings that affect your billing, these may warrant a review and potential refund depending on the circumstances.
For any specific inquiries regarding your circumstances or to initiate a refund request, please ensure you reach out to our support team for personalized assistance.
Step-by-Step Process to Request Your ProScreen Refund Like a Pro
If you purchased through ProScreen.com:
Visit the ProScreen website and log in to your account.
Navigate to the Account Settings section from the dashboard.
Locate the Billing or Subscriptions tab.
Identify your active subscription and select the option for Request a Refund.
Fill out the refund form, mentioning that the subscription renewed without notice or that the account was unused.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Choose your ProScreen subscription from the list.
Scroll down and tap Report a Problem.
Follow the prompts and select Request a Refund, emphasizing that the renewal was unexpected or that the account had been inactive.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find your ProScreen subscription and tap on it.
Tap Cancel Subscription (this step is necessary for a refund request).
After cancellation, go back to the menu and select Account.
Tap on Purchase History, find the ProScreen transaction, and tap Refund.
In the remarks, highlight that the service was not utilized or you did not expect the renewal.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to My Account and select Manage Account.
Look for Subscriptions and select your ProScreen subscription.
Click on Cancel Subscription to stop further charges.
After cancellation, return to the Manage Account section.
Select the ProScreen subscription, and look for the option to Request a Refund.
In your request, mention that the subscription renewed without prior notification.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
My name is [Your Name], and I am writing to you regarding my account associated with the email address [Your Email].
The billing situation is as follows: [describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached relevant documentation to support my request.
Please confirm the receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your assistance.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet reviewed.
Your refund is in the queue for review. Expect an update within 1-3 business days.
Processing
The refund is currently being processed by our finance team.
Your refund is underway. You should see it credited back to your account within 3-5 business days.
Refunded
The refund has been completed and the funds have been returned.
You should see the amount returned to your account shortly. Check your transaction history for confirmation.
Partially Refunded
Only a portion of the original transaction has been refunded.
A partial refund has been processed. Please check your account for the adjusted amount.
Completed
The refund request is fully processed, and no further action is required.
Your refund is successfully processed, and you have nothing further to do.
Canceled
The refund request has been canceled, either by you or by support.
If you canceled the refund, you will not receive any funds back. If it was canceled by support, please contact us for more details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refund requests at ProScreen typically revolve around account management or subscription inquiries. Here are some scenarios illustrating how users have successfully claimed refunds:
Subscription Overlap: A user decided to upgrade their subscription plan but accidentally purchased an additional plan in the process. After clarifying the situation with ProScreen’s support team, they were able to receive a refund for the extra subscription.
Service Disruption: During a maintenance window, a user experienced unexpected downtime that impacted their project. Upon reporting the issue, ProScreen acknowledged the inconvenience and issued a refund for the billing cycle affected by the service disruption.
Account Inactivity: A user requested a refund for a subscription they had forgotten to cancel after realizing they no longer needed the service. ProScreen processed the request promptly after confirming the account's inactivity during the last billing period, providing a seamless resolution.
Billing Error: A user noticed that their billing statement reflected an incorrect charge due to a miscalculation in usage credits. After reaching out to ProScreen’s customer service with the details, they were granted a refund for the difference once the discrepancy was verified.
The Easiest Way to Get a ProScreen Refund
If you're frustrated trying to get a refund from ProScreen—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ProScreen can be straightforward if you know where to look. Here are some efficient ways to keep tabs on your refund:
Check Your Email: ProScreen regularly sends email updates regarding your refund status. Look for emails with the subject line "Refund Update" which will outline the current status and any actions required.
Utilize the Mobile App: If you have the ProScreen mobile app, you can easily track your refunds by navigating to the "Orders" section. Any updates will be displayed prominently on your order details page.
Order History Dashboard: Log into your ProScreen account and head to the "Order History" tab. Here, you can find all past orders and their refund statuses along with any notes related to pending refunds.
Billing Section: Go to the "Billing" section in your account settings. This area provides detailed information about your payment history, including any refunds issued and their processing status.
Real-Time Notifications: Ensure that you have enabled notifications in your account settings. ProScreen sends real-time updates through in-app notifications when your refund status changes, keeping you informed instantly.
By using these specific ProScreen features, you can efficiently stay on top of your refund status and process.
FAQ
Refunds for subscriptions are typically not provided if a cancellation is not processed before the renewal date. We recommend reviewing your account settings to keep track of your subscription status and to ensure timely cancellations in the future.
Refund processing times can vary depending on your bank or credit card issuer, but generally, you can expect to see the refund reflected in your account within 5 to 10 business days. Once the refund is initiated by ProScreen, you will receive a confirmation email with details.
If you see a charge but don't have an active subscription, please check your account for any previous subscriptions that may have been renewed automatically. If you still have questions, we recommend reaching out to our customer support team for assistance in reviewing your account details.
If you're unable to receive a refund directly from ProScreen, consider reaching out to their customer service team again for further assistance. You may also want to escalate your issue within ProScreen's support system for a more in-depth review. Additionally, double-checking your account details and any relevant policies on their website could provide helpful insights.
If ProScreen refuses to issue a refund, it's advisable to review their refund policy carefully to ensure all criteria were met. You may also want to reach out to customer support again for clarification or to provide additional context regarding your request. Additionally, checking your account details might help identify any relevant information that could assist in resolving the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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