How to Get a Prosecure Refund

• Account Information: Have your Prosecure account email and password ready for verification purposes.
• Transaction ID: Locate the specific transaction ID associated with the purchase to expedite the refund process.
• Order Confirmation: Gather the original order confirmation email from Prosecure that contains the details of the product or service purchased.
• Refund Request Form: Fill out any required refund request form provided by Prosecure, ensuring all fields are completed accurately.
• Reason for Refund: Prepare a clear explanation of why you are requesting the refund, including any issues encountered with the service or product.
• Billing Information: Have your credit card or payment method details used for the transaction, as Prosecure may need this to process your refund.
• Service Usage Documentation: If applicable, provide any screenshots or documentation showing issues with the service during the subscription period.
• Return Authorization (if applicable): If the refund involves a physical product, ensure you have any return authorization numbers provided by Prosecure.

*Working days are Monday to Friday, and don't include public holidays.

At Prosecure, we understand that users may have various circumstances regarding their subscriptions and billing. Our refund policy is designed to provide clarity on what situations may qualify for a refund based on our services. Prosecure offers security solutions tailored to individual and business needs, and our commitment is to ensure users have a positive experience with our offerings.

Refund eligibility at Prosecure often revolves around specific user scenarios related to our subscription services. Here are some instances where users might be eligible for a refund:

• Service Downtime: If a user experiences significant downtime that affects their access to Prosecure's services, they may qualify for a refund during that period.
• Subscription Not Fully Utilized: Users who have subscribed but did not have the opportunity to fully utilize the services due to unforeseen circumstances may be eligible for a prorated refund.
• Billing Errors: If a user identifies a billing discrepancy related to their subscription level or services received, they may submit a request for review and potential adjustment of charges.
• Account Deactivation: Users who deactivate their account within a specific period might be eligible for a refund on the remaining term of their subscription, depending on the timing of the deactivation.
• Transition Between Plans: If a user transitions between different service plans and notices issues with the billing, they could inquire about adjustments that may apply to their account.

It is important for users to review their account details and documentation when considering refund eligibility. Prosecure aims to support users in managing their subscriptions effectively, and any refund requests should be initiated through the appropriate channels as outlined in our customer support guidelines.

At Prosecure, users may find themselves in various situations where securing a refund becomes necessary. Here are a few realistic scenarios in which customers successfully claimed refunds, highlighting the nature of their interactions with Prosecure's services.

• Subscription Plan Change: After realizing that a more comprehensive plan would better suit their security needs, a user reached out to Prosecure's support team to request a refund for the remaining days of their current plan. The representative promptly processed the refund and assisted in upgrading the user's subscription, ensuring seamless transition without service interruption.
• Billing Update Error: A user noticed an inconsistency in their account billing after updating their payment information. They contacted Prosecure’s customer service to address the issue. The team verified the details and quickly issued a refund for the additional charge that occurred during the transition, clarifying the billing cycle moving forward.
• Trial Cancellation: A user decided that they no longer needed the services during a free trial period. They reached out before the trial ended to inquire about the cancellation process. Once confirmed, Prosecure facilitated a smooth cancellation and issued a refund for any minor charges incurred during the trial, ensuring clear communication about the next steps.
• Accidental Purchase of Additional Features: A customer accidentally purchased add-on features they didn't intend to use. Upon noticing the mistake, they contacted Prosecure's support. The team efficiently granted the request for a refund and provided insights on how to manage purchases in the future, enhancing the user's experience.

Tracking your refund status with Prosecure is designed to be seamless and efficient. Here are specific tips to help you easily monitor the progress of your refunds:

• Email Notifications: Keep an eye on your email, as Prosecure sends out automatic updates regarding your refund status. Look for emails titled "Refund Update" to stay informed.
• In-App Notifications: If you use the Prosecure mobile app, make sure to check the notifications section regularly. Alerts regarding your refund status will appear here, providing real-time updates.
• Account Dashboard: Log in to your Prosecure account and navigate to the Order History section. Here, you can find detailed information about your refund status, including approval times and processing stages.
• Billing Section: Within the Billing tab of your account settings, you'll find a specific area dedicated to refunds. This section includes any pending refunds and the expected timeline for completion.
• Refund Progress Indicators: Prosecure provides a clear progress tracker for your refunds. When viewing your refund details, look for indicators like "Pending", "Approved", or "Completed" to understand where you are in the process.
• Customer Support: If you have questions about your refund status, utilizing the Help Center within your Prosecure account can guide you. Here, you can find FAQs or submit a support ticket for any unresolved issues.