Many users may not realize the intricacies of billing for services like the ProTracker Calorie Counter until an unexpected charge catches them off guard. This guide is designed to clarify how refunds work within the app, outline who is eligible for a refund, and provide a step-by-step process for requesting your money back quickly and efficiently. Whether you're unsure about the refund process or seeking assistance with a recent charge, we're here to help you navigate it smoothly.
What You Should Prepare Before Applying For Refund
Account Email: Ensure you have access to the email linked to your ProTracker account for verification purposes.
Transaction ID: Locate the transaction ID from your purchase receipt or within your account settings, as this will be necessary to process your refund.
Purchase Date: Gather the date when you subscribed or made the purchase; this helps in tracking your transaction history.
Reason for Refund: Prepare a clear and concise reason for your refund request, as this may need to be included in your application.
Proof of Purchase: Have the original confirmation email or receipt available to validate your transaction.
Subscription Details: If applicable, know your subscription tier (such as Free, Pro, etc.) and its billing cycle to clarify your refund eligibility.
Customer Support Contact: Be ready to reference or include any previous communications with customer support regarding your account or transaction.
No Outstanding Issues: Confirm there are no active issues with your account or app functionality that could impact the refund eligibility.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ProTracker Calorie Counter
ProTracker Calorie Counter provides users with a digital platform designed to help track dietary intake and fitness goals. As part of its user-focused service, ProTracker offers specific eligibility criteria regarding potential refunds associated with subscription plans and feature access. Users should be aware of their rights and the situations that may qualify them for a refund under the platform's policies.
The following scenarios may apply for users who are considering eligibility for a refund from ProTracker Calorie Counter:
Account Issues: If users encounter technical difficulties that prevent them from accessing subscribed features for an extended period, they may be eligible for a refund for that specific subscription period.
Feature Misalignment: Users who find that the features provided do not align with their expectations as described during the purchase process may qualify for a refund.
Non-Usage Scenarios: If a user has not utilized the application or its services for a significant duration post-subscription, they may inquire about qualifying for a refund.
Subscription Adjustments: Users who have experienced account management challenges, such as challenges in changing or managing their subscription status, might be eligible for a refund based on their specific situation.
It is important for users to review their account settings and previous transactions to understand their eligibility effectively. For more detailed information or specific inquiries regarding personal circumstances, users should consider reaching out directly to ProTracker Calorie Counter's support team.
Step-by-Step Process to Request Your ProTracker Calorie Counter Refund Like a Pro
If you purchased through ProTrackerCalorieCounter.com:
Visit the ProTracker website and log in to your account.
Go to the Account Settings section.
Select Billing and Subscriptions.
Locate the most recent transaction or subscription renewal.
Click on Request Refund.
In the message box, mention that the subscription renewed without notice.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Tap on the ProTracker subscription.
Select Report a Problem.
Choose Request a refund.
In the reasoning box, emphasize that the account was unused.
Follow the on-screen prompts to complete your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines).
Select Account, then Purchase History.
Locate your ProTracker purchase and tap on it.
Scroll down and select Refund.
In the text box, mention any issues related to the subscription renewing without prior notice.
Submit your request and monitor your email for updates.
If you purchased through Roku:
Visit the Roku website and log in to your account.
Go to My Account and select Manage your subscriptions.
Find the ProTracker subscription in the list.
Click on Manage Subscription.
Look for an option to Report a Problem or Request Refund.
Explain that the subscription was not intended to renew without notice.
Complete the required steps and check for any confirmation emails.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to ProTracker Calorie Counter for Refund
I am writing to bring to your attention the following billing situation: [describe reason].
Accordingly, I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
This status means your request is being processed, and you can expect an update soon.
Processing
The refund is currently being processed by our team.
We are actively working on your refund, and it can take up to 5 business days to complete.
Refunded
Your refund has been successfully processed and money returned to your account.
You should see the amount credited back within 3-7 business days, depending on your payment method.
Partially Refunded
Only part of your refund request has been approved.
Check your account for the refunded amount and the details of what was not refunded.
Completed
Your refund process is complete, and all associated transactions are settled.
You are all set! No further action is needed from your side.
Canceled
Your refund request has been canceled, either by you or due to policy reasons.
If you wish to proceed, you may need to submit a new refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of ProTracker Calorie Counter occasionally find themselves needing to manage their subscriptions or account settings. Here are several realistic scenarios where users successfully claimed refunds:
Subscription Misunderstanding: A user upgraded to the premium version of ProTracker but later realized they only needed the basic features after exploring the app further. They contacted customer support with a request for a refund for the premium upgrade, explaining their situation, and received a prompt refund.
Accidental In-app Purchase: A user accidentally made an in-app purchase while trying to navigate the app. They reached out through the support channel, clarified the error, and received a full refund within a few days without any issues.
Extended Free Trial Experience: A user who had activated a free trial ended up not using the app as intended and decided to close their account. After reaching out to customer service for clarification about the trial period, they were offered a refund for the consecutive month that was charged, which they appreciated given their situation.
Plan Change Request: A long-term user wished to switch from a yearly plan to a monthly plan due to changing circumstances. After explaining their reasoning to customer support, they were able to receive a refund for the remaining balance of the yearly subscription, facilitating a smoother transition to the monthly plan.
The Easiest Way to Get a ProTracker Calorie Counter Refund
If you're frustrated trying to get a refund from ProTracker Calorie Counter—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ProTracker Calorie Counter is straightforward and designed to keep you informed throughout the process. Here are some efficient ways to stay updated on your refund:
Email Updates: Keep an eye on your inbox for email notifications from ProTracker. These emails provide detailed updates regarding the status of your refund, including confirmation when your request has been processed.
In-App Notifications: If you use the ProTracker mobile app, check the notifications section. Any updates about your refund will be communicated directly through the app, ensuring you receive timely alerts even while on the go.
Account Dashboard: Log into your ProTracker account and navigate to the 'Billing Section' of your account dashboard. Here, you can view the status of your refund under 'Order History,' offering insight into any pending or completed transactions.
Refund Progress Details: ProTracker provides information regarding each step of your refund process, including when it’s initiated, being reviewed, and completed. This transparency allows you to understand exactly where your refund stands.
Customer Support: If you have further questions or need clarification, you can reach out to ProTracker’s customer support. They are available to assist you and can provide specific details about your refund status if it’s not clearly reflected in your account.
FAQ
Refunds for ProTracker Calorie Counter subscriptions are typically not issued if a user forgets to cancel before the renewal date. It’s important to review the subscription terms and manage your account before the billing cycle. For assistance, feel free to reach out to our customer support team.
Refund processing times can vary depending on your payment method and financial institution. Typically, once your refund is initiated, it may take anywhere from 5 to 10 business days for the funds to appear in your account. If you have concerns about the status of your refund, it's best to check with your bank for specific timelines.
If you see a charge but do not have an active subscription, please check the associated email for any confirmation regarding a trial or previous subscription. If you need further assistance, contact our customer support team with the details of the charge, and they will help you resolve the issue.
If you're unable to secure a refund directly from ProTracker Calorie Counter, you might consider reaching out to their customer service team again for further assistance. Additionally, escalating your inquiry within their support system could provide more options. Reviewing your account details and understanding their refund policy may also help clarify your situation.
If ProTracker Calorie Counter refuses to issue a refund, you may want to carefully review their refund policy to ensure that your request aligns with their guidelines. Additionally, consider reaching out to their customer support team again for further clarification or assistance. It's also helpful to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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