Most users often overlook billing details until an unexpected charge catches their attention—perhaps an automatic renewal that wasn't anticipated. This guide is here to help you understand how ProxSecure VPN refunds work, who qualifies for them, and the straightforward steps to request your money back quickly. Whether you have questions about eligibility or need assistance with the refund process, we’re committed to guiding you every step of the way.
What You Should Prepare Before Applying For Refund
Account Credentials: Ensure you have your ProxSecure VPN account email and password handy for verification.
Transaction ID: Locate the unique transaction ID from your purchase confirmation email or account billing history.
Reason for Refund: Prepare a clear and concise reason for your refund request, as this may be required for processing.
Purchase Date: Have the date of your initial subscription or purchase available, as ProxSecure may require this for reference.
Payment Method Details: Be ready to provide details of the payment method used (credit card, PayPal, etc.) during the transaction.
Service Usage Information: Document any relevant service usage or issues encountered while using the VPN, as this may support your refund claim.
Cancellation Confirmation: If applicable, include any email or confirmation related to the cancellation of your subscription.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Cryptocurrency
1-3 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ProxSecure VPN
At ProxSecure VPN, users have specific rights regarding their subscription services and may seek refunds based on particular situations that arise during account management. Understanding these eligibility criteria can help users navigate any questions regarding billing or service access.
30-Day Money-Back Guarantee: Users who purchase a subscription plan can typically request a full refund within the first 30 days of service if the user is not satisfied with the experience.
Service Malfunctions: If a user experiences ongoing technical difficulties that prevent effective use of the service, they may be eligible for a refund, particularly if support has been contacted and the issue remains unresolved.
Account Access Issues: Users who cannot access their accounts due to legitimate reasons, after exhausting all resolution options with support, might qualify for a refund based on the circumstances surrounding account access.
Unintentional Subscription Renewal: Users who no longer wish to continue their subscription but are inadvertently charged for renewal, despite taking steps to cancel, may inquire about refund eligibility for that charge.
Each of these scenarios is evaluated based on ProxSecure VPN's user agreement and support policies. For comprehensive assistance, users are encouraged to contact customer support to discuss their specific situations.
Step-by-Step Process to Request Your ProxSecure VPN Refund Like a Pro
If you purchased through ProxSecure VPN.com:
Visit the ProxSecure VPN website and log in to your account.
Navigate to the Account Settings section.
Select the Billing History option.
Find the recent subscription charge and click on Request Refund next to it.
Fill out the refund request form, mentioning that the subscription renewed without notice.
Submit the form and wait for a confirmation email from customer support.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Tap Subscriptions and find your ProxSecure VPN subscription.
Select Report a Problem next to the subscription.
Choose Request a Refund and state that the subscription was unused.
Follow the prompts to complete your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) and select Payments & subscriptions.
Tap on Subscriptions and find ProxSecure VPN.
Select the subscription, then tap Cancel Subscription.
Go back and select Report a Problem regarding the canceled subscription.
In your message, mention that the subscription renewed without proper notification.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage account section.
Find your ProxSecure VPN subscription in the My Subscriptions area.
Click on Cancel Subscription, then proceed to Contact Support.
In the support request, indicate that the subscription was not utilized and request a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation that has occurred with my ProxSecure VPN account. Specifically, [describe reason].
I would like to request a refund of [Amount]. I have attached any relevant documentation to support my request.
Additionally, I would appreciate it if you could confirm the receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This means we are looking into your request, and you will hear from us within 3-5 business days.
Processing
Your refund is currently being processed by our finance team.
This usually takes up to 5 business days, after which your funds will be credited back to your account.
Refunded
Your refund has been successfully issued.
You should see the amount credited to your payment method within 3-7 business days, depending on your bank or credit card provider.
Partially Refunded
A portion of your refund has been approved and processed.
You will receive a credit for part of the amount. Please check your email for details on the amount refunded.
Completed
Your refund process has been finalized.
Your account is settled, and all actions pertaining to the refund are now closed.
Canceled
Your refund request has been canceled upon your request or due to eligibility criteria.
If you wish to pursue a refund again, please contact our support for guidance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ProxSecure VPN, users often navigate various account management situations that can lead to successfully claiming refunds. Here are some scenarios where customers effectively addressed their situations:
Annual Subscription Downgrade: A user realized mid-year that their usage needs had changed and opted for a lower-tier plan. After contacting customer support, they were informed that they could receive a pro-rated refund for the remaining months of their current plan, which helped them transition smoothly to the new subscription.
Temporary Service Interruption: A user experienced an unexpected service outage affecting their VPN connection for several days. After reaching out to ProxSecure's support team for assistance, they were eligible for a credit applied toward their next billing cycle, acknowledging the inconvenience caused by the disruption.
Multi-device License Adjustment: A customer initially subscribed for five devices but found that they only needed access for three. Upon reviewing their account options, they inquired with support and successfully altered their subscription to reflect the new requirement, receiving a refund for the difference in charge.
Trial Subscription Cancellation: A user tried the 7-day free trial but decided the service wasn’t suitable for their needs. They promptly contacted ProxSecure to express their cancellation choice before the trial period ended and received confirmation of no charges, which simplified their experience without any billing concerns.
The Easiest Way to Get a ProxSecure VPN Refund
If you're frustrated trying to get a refund from ProxSecure VPN—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ProxSecure VPN is a straightforward process that ensures you stay informed about your request. Below are some efficient ways to keep tabs on your refund status:
Email Updates: Keep an eye on your email for updates from ProxSecure VPN. Notifications regarding the status of your refund will be sent to the email address associated with your account. Look for emails with subject lines like "Refund Status Update" or "Your Refund Request" to find the relevant information quickly.
Account Dashboard: Log into your ProxSecure VPN account and navigate to the Billing Section. Here, you can see the current status of your refund request along with any notes from our support team regarding the process.
Order History: Within your account settings, access the Order History tab. This section details all past transactions, including any processed refunds, which helps you track your refund timeline.
In-App Notifications: If you’re using the ProxSecure VPN mobile app, ensure that you have enabled notifications. You’ll receive instant alerts regarding the acknowledgement and processing of your refund, making it easy to stay updated on the go.
Customer Support: For any specific questions about your refund, don’t hesitate to reach out to our customer support team via the Help Center within your account. They can provide detailed insights into your refund status and any next steps.
FAQ
If you forgot to cancel your ProxSecure VPN subscription on time, refunds are typically not offered for the renewal period. However, we encourage you to reach out to our customer support team to discuss your situation, as they may be able to assist you further.
Refund processing times can vary depending on your payment method and bank policies. Typically, you can expect the refund to reflect in your account within 5 to 10 business days after it has been initiated. Please check with your bank for specific timelines.
If you see a charge from ProxSecure VPN but do not have an active subscription, please check your account for any previous subscriptions or trial periods that may have converted. If you still believe the charge is incorrect, contact our support team through the website for assistance and clarification on your account status.
If you're unable to obtain a refund directly from ProxSecure VPN, consider reaching out to their customer service team again for further assistance. Additionally, you might explore escalating your request within their support system to ensure it's reviewed thoroughly. Reviewing your account details and understanding their refund policy may also provide helpful insights.
If ProxSecure VPN refuses to issue a refund, you may want to review their refund policy in detail to ensure you understand the terms and conditions. Additionally, consider reaching out to their customer support team again for clarification or further assistance with your request. Checking your account details and usage history may also provide insights into your eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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