Many users often overlook billing matters until an unexpected charge catches their attention, perhaps from an automatic subscription renewal. This guide aims to clarify how PRX PERFORMANCE refunds operate, detailing who is eligible and providing straightforward steps to request a refund efficiently. We are here to ensure you have all the information you need to navigate the process smoothly and reclaim your funds.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Retrieve and attach the order confirmation email received after your purchase to verify transaction details.
Transaction ID: Locate the unique transaction ID associated with your purchase, as it will be required for processing your refund.
Original Payment Method: Have details of the payment method used for the purchase (credit/debit card, PayPal, etc.) at hand when applying for a refund.
Proof of Product Condition: If applicable, gather photos and descriptions of the product’s condition to support your refund request, especially if the product is defective.
Account Login Information: Be ready to log into your PRX PERFORMANCE account to verify your order history and provide any additional requested verification.
Refund Request Form: Download and complete any required refund request forms provided by PRX PERFORMANCE on their website.
Communication Records: Keep a record of any previous communications regarding the issue, including customer service chats or emails.
Purchase Policy Review: Familiarize yourself with the PRX PERFORMANCE’s return and refund policies to ensure you meet all specified requirements.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Shop Pay
2-4 working days
Apple Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from PRX PERFORMANCE
At PRX PERFORMANCE, we value our users and aim to provide transparency regarding your rights and eligibility for refunds. Our service offers a variety of performance-driven products and subscriptions designed to enhance your experience. Understanding your account management and billing scenarios can help you determine whether you might be eligible for a refund under our policies.
Service Dissatisfaction: If you feel that the performance of a product or service does not meet the expectations set forth during the purchase, you may qualify for a refund. Please reach out to our support for clarification and assistance.
Billing Concerns: Users may inquire about any unexpected charges. Clarifying your subscription status or previous purchases may identify scenarios where a refund could apply.
Product Defects or Issues: If the product received is defective or does not function as intended, you might be eligible for a refund. Documenting the issue and contacting our support team is recommended.
Cancellation Policies: Users who cancel their subscriptions in line with our policy timeline may qualify for refunds for the unused portion of their subscription. Timely cancellation is key to understanding potential refund eligibility.
Promotional Offers: If a purchase was made using a promotional offer that was not honored at the time of checkout, contacting customer support could clarify whether a refund or adjustment is applicable.
We encourage all users to connect with our customer support team for any questions regarding their specific situation or eligibility for refunds. Our goal is to assist you in managing your account effectively and addressing any billing inquiries you may have.
Step-by-Step Process to Request Your PRX PERFORMANCE Refund Like a Pro
If you purchased through PRX PERFORMANCE.com:
Visit the PRX PERFORMANCE website and log in to your account.
Navigate to the Account Settings section.
Click on Billing History to find the subscription charge.
Select the charge in question and click on Request Refund.
In your refund request, mention that the subscription renewed without notice and that the account was not actively used.
Submit the request and check your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions from the options provided.
Find and tap on the PRX PERFORMANCE subscription.
Scroll down and select Report a Problem.
Choose the issue indicating that the subscription renewed without notice and that it was underused.
Follow the prompts to complete the refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find PRX PERFORMANCE.
Tap on Manage and then select Request a Refund.
In your request, state that the subscription renewed without notice and emphasize that the account was not in active use.
Submit the request and monitor your email for responses.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the My Account section.
Scroll down to the Recent Purchases area.
Locate the PRX PERFORMANCE subscription charge.
Click on Request Refund next to the charge.
In the request field, mention that the subscription renewed unexpectedly and that the account had minimal usage.
Submit your request and check for confirmation via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Please find attached documentation relevant to this request.
I would appreciate confirmation of this request within the next 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet processed.
Your refund is being reviewed. Please allow up to 3 business days for an update.
Processing
The refund is currently being processed by our financial team.
Your refund is actively being handled and should complete within 5 business days.
Refunded
The refund has been successfully completed and funds returned to your account.
You should see the refunded amount reflected in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been issued; the remaining amount is under review.
You will receive the partial amount soon and updates regarding the remainder will follow.
Completed
All processes related to your refund are complete.
Your funds have been successfully returned, and no further action is needed on your part.
Canceled
The refund request has been revoked and will not be processed.
If this was an error, please contact our support team to reinstate your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
PRX PERFORMANCE provides a range of performance improvement services tailored for athletes and fitness enthusiasts. Here are a few real user scenarios where clients successfully claimed refunds after addressing their account issues:
Subscription Downgrade: A user realized that their training needs had evolved and contacted PRX PERFORMANCE to downgrade their monthly subscription plan. After confirming that the request was made prior to the next billing cycle, the user received a refund for the difference in price seamlessly.
Change of Workout Program: A client decided to switch to a different workout program mid-term due to personal preferences. After reaching out to customer service for clarification, they were able to receive a prorated refund for the unused portion of the original program, which facilitated their transition smoothly.
Technical Issue Resolution: A user experienced repeated technical difficulties with the app during a crucial training phase. Upon reporting the issues, PRX PERFORMANCE offered a courtesy refund for that month, acknowledging the impact it had on the user’s training experience.
Gift Card Refund Request: After purchasing a gift card for a friend who was unable to use it, a user contacted PRX PERFORMANCE to inquire about the possibility of a refund. The team was accommodating and processed the refund promptly, allowing the user peace of mind regarding their gift purchase.
The Easiest Way to Get a PRX PERFORMANCE Refund
If you're frustrated trying to get a refund from PRX PERFORMANCE—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with PRX PERFORMANCE is crucial for ensuring you stay informed throughout the process. Here’s how you can easily monitor your refund:
Check Your Email: PRX PERFORMANCE sends detailed email notifications regarding your refund status. Look for emails titled "Refund Update" or "Refund Processed" to get the latest information.
Utilize the Mobile App: If you have the PRX PERFORMANCE mobile app, open it and navigate to the "Orders" section. Here, you can see real-time updates on your refund status.
Visit Your Account Dashboard: Log in to your PRX PERFORMANCE account and go to the "Billing" section. Your recent transactions will list any active refunds along with their current status, such as "Initiated" or "Completed."
Review Order History: In the "Order History" section of your account, you can find a specific entry for the transaction related to your refund. Click on it for detailed information about the refund timeline.
Check for Refund Progress Indicators: PRX PERFORMANCE provides a progress bar or status indicators next to your refund requests. These visual cues help you easily understand where your refund stands in the approval process.
FAQ
Refunds for PRX PERFORMANCE memberships are typically not issued if you forgot to cancel before the renewal date. We recommend reviewing our cancellation policy and reaching out to our support team for assistance regarding your specific situation. We're here to help and ensure you have the best experience possible.
Refund processing times can vary depending on your bank or credit card provider, typically taking between 5 to 10 business days to appear in your account after the refund is initiated. While we process refunds as quickly as possible, the additional time for funds to be reflected is determined by your financial institution.
If you see a charge but do not have an active subscription, please first check your email for any past communications regarding your account or subscription status. If you need further assistance, contact PRX PERFORMANCE customer support directly with your transaction details for clarification and to resolve any discrepancies.
If you're unable to obtain a refund directly from PRX PERFORMANCE, consider reaching out to their customer service for further assistance. You may also escalate your inquiry within their support system or review your account details for any possible alternative solutions.
If PRX PERFORMANCE refuses to issue a refund, it's advisable to review their refund policy thoroughly to ensure all required criteria have been met. You may also want to contact their customer support team again for clarification on the decision or to explore other resolutions. Additionally, checking your account details may provide insights into any potential misunderstandings.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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