How to Get a Public Refund

• Order Confirmation Email: Have the email received upon purchase, which includes order details and confirmation number.
• Transaction ID: Locate the unique ID associated with your purchase, usually found in the order tracking section of your account.
• Account Information: Ensure you are logged into your account associated with the purchase to expedite the refund process.
• Details of the Item/Service: Prepare specific information about the product or service you are requesting a refund for, including size, color, or service type purchased.
• Reason for Refund: Clearly outline the reason for your refund request to align with Public's refund policy.
• Photos of Damaged Goods: If applicable, take photos of any defective or damaged items as proof.
• Customer Support Interaction: Keep records of any prior communication with customer support relating to the issue.
• Timeframe of Request: Be mindful of Public’s refund window; have dates noted for when you made the purchase and when you discovered issues.

At Public, users navigate a unique landscape of golfing services, which includes membership offerings, reservations for tee times, and other golf-related experiences. Understanding your rights regarding refunds is essential for a smooth experience. Below, we outline the scenarios that may qualify for refunds based on your engagement with Public's services.

• Membership Cancellation: If you cancel your membership within a specified period after signing up and have not utilized any of the membership benefits, you may be eligible for a refund of the initial membership fee.
• Tee Time Cancellations: For reservations not kept, users may be eligible for a refund if the cancellation is made in accordance with the designated cancellation policy, typically outlined at the time of booking.
• Service Issues: In the event that a service provided does not meet the description or expected quality as outlined in your agreement or booking confirmation, you could qualify for a refund based on the nature of the issue and feedback provided.
• Booking Errors: If there was an error in the booking process that led to an incorrect reservation being made, this situation might also be eligible for a refund when verified through Public's customer service team.
• Weather-Related Cancellations: If a booked tee time is canceled due to weather conditions that prevent play, users may be eligible for a refund or rescheduling options based on the terms outlined in the booking policy.

For further clarification regarding any specific situation or to inquire about your eligibility for refunds, it is recommended to review the terms associated with your purchase or contact Public's customer service directly.

At Public, we strive to ensure our users have a seamless experience, and sometimes that means providing refunds where appropriate. Below are some realistic scenarios in which users successfully claimed refunds:

• Subscription Overlap: A user realized they had mistakenly reactivated their subscription while intending to remain on the free tier. After contacting support for clarification regarding their billing, they were able to demonstrate their intention and successfully received a refund for the overlapping subscription period.
• Service Downtime: During a scheduled maintenance, a user was unable to access premium features for a week. They reached out to Public's customer support, where they explained the situation. The team promptly issued a refund for the week in question to compensate for the disruption.
• Change in Investment Plans: A user decided to change their investment strategy mid-billing cycle. Upon contacting support to discuss their options, they realized that they were charged for services they no longer wished to utilize. Public was able to assist them in adjusting their plan and issuing a refund for the unused services.
• Updating Payment Information: A user updated their payment method but encountered a delay in processing. They noticed an unexpected charge during this transition and reached out for assistance. After reviewing their account, Public clarified the situation and issued a refund while ensuring the user’s account was set up correctly for future billing.

Tracking your refund status with Public is a straightforward process thanks to our dedicated communication channels and account features. Follow these tips to efficiently check on your refund progress:

• Check Your Email: Public sends email notifications regarding your refund status. Look for emails with the subject line "Refund Update" which will provide detailed information about your refund request.
• Use the Mobile App: If you have the Public app downloaded, you can easily check your refund status by navigating to the "Orders" section. Here, you can find a summary of your purchases and any pending refunds.
• Visit Your Account Dashboard: Log into your Public account on our website and go to the "Account Settings". Under the "Order History" tab, you can view all transactions, including refund requests, with their current statuses.
• Check the Billing Section: For more detailed information about your financial transactions, head to the "Billing" section in your account. This part of your profile often contains specific insights into any refunds processed or in progress.
• Stay Updated with In-App Notifications: Enable notifications in the Public app to receive real-time updates on your refund status directly on your device, ensuring you never miss important information.
• Contact Customer Support: If you're having trouble tracking your refund, our Customer Support team is always available to help clarify your refund status and provide additional details.