How to Get a Puck Refund

• Account Details: Your Puck account email and username to identify your account.
• Transaction ID: The unique ID associated with your purchase or subscription, which can usually be found in your confirmation email.
• Proof of Purchase: A copy of the original receipt or confirmation email detailing your transaction.
• Subscription Information: Details about your subscription plan, including the start date and billing cycle.
• Reason for Refund: A clear description outlining why you are requesting the refund, adhering to Puck's refund policy.
• Notable Dates: Key dates in relation to your service usage, such as when you first encountered issues or when you canceled your subscription.
• Contact Information: Up-to-date phone number or alternative email for follow-up communications, if needed.
• Supporting Documentation: Any additional screenshots or evidence of issues encountered during your use of the service.

*Working days are Monday to Friday, and don't include public holidays.

Puck provides users with access to a variety of digital services tailored to enhance workflow and productivity. Users engaging with these services should be aware of their eligibility regarding refunds and the circumstances under which they may qualify.

The following situations may qualify users for a refund:

• Service Interruption: If there is a significant and prolonged disruption in service that affects a user's ability to access their subscriptions, this may be grounds for a refund consideration.
• Subscription Downgrade: If a user experiences difficulty in downgrading their subscription in alignment with their usage needs, they may inquire about eligibility for a pro-rated refund based on their prior subscription tier.
• Feature Availability: If a user is unable to access promised features within their subscription due to technical issues, they may be eligible for a refund for the affected billing period.
• Account Management Issues: Should users encounter challenges in managing their account settings that lead to unexpected billing situations, they can discuss eligibility for adjustments or refunds.
• Non-usage: If a user has not utilized the service at all during the billing period and has valid reasons to justify this, they may be eligible for a refund upon review of their account activity.

In the world of Puck, users often find themselves navigating their account subscriptions and services. Here are a few realistic scenarios where refunds were successfully claimed based on specific user circumstances:

• Subscription Overlap: A user decided to switch from a monthly plan to an annual plan. After completing the upgrade, they realized that they were billed for both the new plan and the remaining days of the monthly plan. Upon submitting a question through Puck's support, they received a prompt refund for the unused portion of their monthly subscription.
• Service Interruption Compensation: A user experienced an unexpected service downtime during a critical project deadline. After contacting support to clarify the issue, Puck acknowledged the inconvenience and issued a refund for that billing period, ensuring the user was satisfied.
• New Feature Trial Discrepancy: A user joined Puck to test a new feature but decided to cancel their subscription before the trial ended. When they noticed a charge for the feature after canceling, they reached out for clarification. Puck quickly addressed the situation and issued a refund for the charge, validating the user’s cancellation request.
• Plan Adjustment Needs: A customer initially signed up for a higher-tier subscription to access all features. After a month, they realized they only required a lower-tier plan. Upon making the adjustment and reaching out to customer service, the user received a refund for the difference in pricing for the unused days of their higher-tier service.

Tracking your refund status with Puck is straightforward and can be done through various channels. Below are some efficient tips on how to stay informed about your refund progress:

• Check Your Email: Puck communicates refund updates directly to your registered email. Look for emails titled "Refund Update" for timely notifications about your refund status.
• Use the Puck Mobile App: If you have the Puck app, go to the Order History section. Here, you can easily see the status of your refunds, including any pending or completed transactions.
• Visit Your Account Dashboard: Log into your Puck account and navigate to the Billing Section. This is where all your refund requests are logged, along with their current status, so you can monitor progress in real-time.
• Review Order History: Within your account settings, the Order History section provides detailed information about each transaction, including active refund requests. Click on any order to view the specific refund status.
• Stay Updated via In-App Notifications: Enable notifications in the Puck app to receive alerts about any changes in your refund status. This feature ensures you won't miss crucial updates.
• Consult Help Resources: For detailed tracking capabilities, visit the Puck Help Center. It includes guides specifically for refund tracking and clarifies what each status update signifies.