How to Get a Puppies & Yoga Refund

• Order Confirmation Email: Locate the email confirmation you received after placing your order, as it contains crucial details.
• Transaction ID: Have your unique transaction ID readily available, which can be found in your order history on the Puppies & Yoga website.
• Account Information: Ensure you have your account login details, including the username or registered email address used to purchase classes or merchandise.
• Date of Purchase: Be prepared to provide the exact date when you made the purchase, which will assist in processing your refund.
• Reason for Refund: Write a clear and concise reason for your refund request, specifying if it’s due to a scheduling issue, dissatisfaction with a class, or another reason.
• Product Condition: If refunding merchandise, confirm that the items are in their original condition, unused, and have all tags attached.
• Payment Method Details: Have details of the method used for the payment (e.g., credit card, PayPal) to expedite the refund process.
• Class Schedule: If applicable, provide information about the class you attended and any relevant details that might support your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At Puppies & Yoga, we strive to create a joyful and fulfilling experience for all our users, offering unique services that blend the love of puppies with yoga. If you find yourself in a situation where you believe you might be eligible for a refund, it's important to understand the various circumstances under which this applies. Our policies are designed to accommodate the needs of our customers while ensuring that everyone enjoys their time with us.

• Session Cancellation: If a scheduled yoga session needs to be canceled due to unforeseen circumstances, such as a medical emergency, users may qualify for a refund or rescheduling option. Documentation may be required to process this request.
• Participant Disqualification: In instances where a participant does not meet the requirements for a specific session (such as age restrictions), they might be eligible for a refund when this disqualification is addressed prior to the session date.
• Puppy Availability: If a session you've booked cannot proceed due to a lack of available puppies or rescheduling on our part, you may qualify for a refund or a credit towards a future session.
• Service Misalignment: If you feel that a specific session did not meet the promised experience or service level, we encourage users to reach out for a potential review of the situation, which may lead to eligibility for a refund.
• Membership Changes: For members of our subscription service, any request to downgrade or upgrade your membership might affect your billing cycle, and users should inquire about potential proration or refund options based on the timing of the request.

Please ensure to reach out to our customer service for any inquiries regarding your specific situation, and we will gladly provide guidance on your eligibility for a refund.

At Puppies & Yoga, our community enjoys both the healing benefits of yoga and the joy of spending time with puppies. However, there may be circumstances where users find themselves needing to request a refund. Below are some realistic scenarios where users successfully claimed refunds from Puppies & Yoga:

• Accidental Subscription Reactivation: After a brief pause, a member accidentally reactivated their monthly yoga and puppy play session subscription. Realizing it wasn't needed, they promptly contacted customer service and received a full refund for the month, ensuring they retained their account without unwanted charges.
• Class Cancellation Due to Weather: A user signed up for an outdoor yoga class featuring puppies, but due to unforeseen weather conditions, the class was canceled. They reached out to Puppies & Yoga and were issued a refund for their registration, leading to appreciation for the seamless handling of the situation.
• Product Return after a Gift: A member received a yoga mat as a gift but found it unsuitable for their needs. They followed the return process outlined on the Puppies & Yoga website, and after returning the item in perfect condition, they successfully received their refund back within a week.
• Billing Clarification for Multi-Class Purchase: A customer joined a package of multiple classes but later realized they only wanted to attend a few. They contacted customer support to clarify the class options and, upon confirmation, were given a refund for the unused classes in a hassle-free manner.

Tracking your refund status with Puppies & Yoga is straightforward and user-friendly. By understanding the specific channels and tools available to you, you can efficiently keep tabs on your refund process.

• Check Your Email Updates: Puppies & Yoga provides timely updates via email regarding the status of your refund. Look for emails with the subject "Refund Status Update" to stay informed about any shifts in your refund progress.
• Visit Your Account Dashboard: Log in to your Puppies & Yoga account and navigate to the "Order History" section. Here, you can find detailed information about your past purchases and the current status of your refund request.
• Utilize In-App Notifications: If you use the Puppies & Yoga mobile app, make sure to enable notifications. The app will send alerts directly to your device whenever there are changes to your refund status, keeping you updated on-the-go.
• Check the Billing Section: In your account settings, the "Billing" section provides comprehensive insights about current and past transactions, including refund requests. Here, you can see ample details regarding your refund timeline.
• Refund Progress Details: Puppies & Yoga typically shares specific details about your refund progress, including when the request was received, the anticipated processing time, and when you can expect to see the funds return to your original payment method.
• Contact Customer Support: If you have any questions or concerns about your refund status, reaching out to Puppies & Yoga’s customer support team can provide clarity. They are equipped to offer assistance and would be able to give you the latest updates on your refund.