Many users only focus on billing matters when an unexpected charge appears, such as an automatic subscription renewal. In this guide, we will clarify how refunds work for Pure Heart Sessions, describe who is eligible for a refund, and provide a step-by-step process to help you request your money back quickly and easily. Whether you’re seeking a refund for a recent session or have questions about the process, we’re here to assist you.
What You Should Prepare Before Applying For Refund
Account Information - Ensure you have your account details, including your registered email address associated with Pure Heart Sessions.
Transaction ID - Locate the specific transaction ID for the session or product you are seeking a refund for.
Session Details - Prepare specific information about the session attended, including the date and time, to provide context for the refund request.
Payment Method - Have details of the payment method used (credit card, PayPal, etc.) ready for verification.
Refund Reason - Clearly articulate the reason for your refund request, as Pure Heart Sessions values feedback for improvement.
Communication History - Include any previous correspondence regarding the session if applicable, to support your refund request.
Proof of Attendance - If required, gather any confirmation emails or tickets proving your attendance in the session.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Pure Heart Sessions
At Pure Heart Sessions, users engage with a variety of services aimed at enhancing personal growth and emotional well-being. Understanding your rights and eligibility for refunds is essential to navigate your account and service experience effectively. The following circumstances may qualify for a refund or other billing adjustments:
Service Cancellation: If you have canceled a scheduled session within the policy timeframe and it was not conducted, you may be eligible for a full refund for that session.
Session Rescheduling: If you rescheduled a session due to unforeseen circumstances and the session could not be performed, you might be eligible for a credit or refund depending on the timing of the cancellation.
Quality of Service: In instances where the service provided did not meet the agreed-upon standards, a request for a refund or adjustment may be considered based on the specific situation.
Multi-Session Packages: If you purchased a package of sessions and did not utilize them due to specific circumstances (e.g., illness), you could inquire about the potential for a pro-rated refund for unused sessions.
Delivery Issues: For any digital content purchased (such as recordings or materials), if there were issues with access or delivery that prevented you from using the content, you may qualify for a refund or replacement.
Your eligibility for a refund will be assessed based on the specific context of your account and the services provided. It is advisable to connect with Pure Heart Sessions' customer support for personalized assistance regarding your situation.
Step-by-Step Process to Request Your Pure Heart Sessions Refund Like a Pro
If you purchased through Pure Heart Sessions.com:
Visit the Pure Heart Sessions website and log into your account.
Go to the Account Settings section.
Locate the Membership or Subscription details.
Find the option for Request Refund or Billing Issues.
Compose a message indicating that your subscription renewed without notice.
Submit the refund request and keep an eye on your email for a response.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Pure Heart Sessions subscription.
Scroll down and select Report a Problem.
Choose Problem with purchase.
In the description, mention the subscription renewed unexpectedly.
Submit your request for processing.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the upper right corner.
Select Payments & subscriptions.
Choose Subscriptions.
Find your Pure Heart Sessions subscription.
Tap Manage and select Request a refund.
In the feedback field, explain that the subscription renewed without your notification.
Submit the request for a refund.
If you purchased through Roku:
Navigate to the Roku Home Screen.
Select Streaming Channels and go to Manage Subscriptions.
Find Pure Heart Sessions in your subscriptions list.
Choose Cancel Subscription.
Visit the Roku website and log in to your account.
Go to Order History.
Locate the transaction for your Pure Heart Sessions subscription.
Select Request a Refund and mention you did not receive notice of renewal.
Submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Pure Heart Sessions for Refund
Script
Copy
Subject: Refund Request – Pure Heart Sessions Account [Your Email]
Dear Pure Heart Sessions Team,
I hope this message finds you well.
I am writing to address a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm receipt of this email and provide a response within the next 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You'll receive updates via email once a decision is made, typically within 3-5 business days.
Processing
Your refund has been approved and is currently being processed.
Funds might take 5-7 business days to reflect back in your account.
Refunded
The refund has been successfully issued, and money is on its way back to you.
Check your account statement or email for confirmation; the refund should arrive shortly.
Partially Refunded
Only a portion of your refund request has been approved and processed.
You will be notified of the amount refunded, and the remainder might still be under review.
Completed
The refund process is finished, and the funds have been successfully returned.
You're all set! Your refund is fully processed, and you should see it in your account.
Cancelled
Your refund request has been cancelled, either by you or Pure Heart Sessions.
If you have questions, please contact customer support for clarification on next steps.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Pure Heart Sessions, users often seek clarity on their subscription status, plan changes, or service interruptions. Here are a few realistic scenarios where users successfully claimed refunds:
Subscription Upgrade Confusion: A user accidentally upgraded to a premium subscription while attempting to renew their standard plan. After realizing the mistake, they contacted customer support, explained the situation, and were granted a refund for the difference in cost.
Cancellation During Free Trial: A user decided to cancel their subscription during the free trial period but found they were inadvertently charged. Upon reaching out to Pure Heart Sessions, they were swiftly refunded the amount, confirming the cancellation properly was completed within the trial window.
Service Interruption Resolution: A participant faced an unexpected service interruption during a guided meditation session. After reporting the issue, they received a refund for that session as a gesture of goodwill, ensuring a positive experience moving forward.
Billing Cycle Clarification: A customer noticed an unexpected charge at the start of a new billing cycle and contacted support for clarification. After reviewing the account details, the team identified a minor billing error, leading to a prompt refund for the added charge and a clear outline of the user's billing schedule.
The Easiest Way to Get a Pure Heart Sessions Refund
If you're frustrated trying to get a refund from Pure Heart Sessions—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Pure Heart Sessions is straightforward and user-friendly. Follow these steps to efficiently monitor your refund progress:
Check Your Email Updates: Pure Heart Sessions sends out email notifications regarding your refund status. Look for emails with the subject line "Refund Update" to stay informed about the progress of your request.
Utilize the Account Dashboard: Log into your Pure Heart Sessions account and navigate to the Dashboard. Here, you’ll find a dedicated section for monitoring your refunds, including the current status and any next steps.
Visit Order History: Within the Order History section of your account settings, you can view detailed information about each order and its associated refund. This includes timestamps and any notes regarding the refund process.
Billing Section Insights: Check the Billing section of your account, where you can see any refunded amounts listed alongside your original charges. This section gives you a transparent view of your financial transactions.
In-App Notifications: If you have the Pure Heart Sessions mobile app, ensure notifications are enabled. You will receive real-time updates directly in the app, making it convenient to track refund progress on the go.
FAQ
Refunds for missed cancellations at Pure Heart Sessions are typically not provided, as we encourage clients to manage their appointments in advance. We recommend reviewing our cancellation policy for specific details and to reach out to our support team if you have any further questions or need assistance.
Refund processing times can vary based on your bank or financial institution. Typically, it may take anywhere from 5 to 10 business days for the refund to be reflected in your account after it has been issued. Please check with your bank for specific details regarding their processing times.
If you see a charge but don't have an active subscription, please double-check your account to confirm its status. If you still have questions, contact our support team through the website for assistance in resolving the issue.
If you're unable to receive a refund directly from Pure Heart Sessions, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within their support system to ensure it is reviewed thoroughly. Additionally, reviewing your account details and any related communications may provide further clarity on your options.
If Pure Heart Sessions is unable to issue a refund, you may want to review their refund policy for clarity on the conditions under which refunds are granted. Additionally, consider reaching out to customer support again for further assistance or clarification regarding your specific case. Ensuring that all your account details and transaction records are accurate can also help facilitate the process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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