How to Get a Pure Life Refund

• Order Number: Locate your unique order ID, which can be found in your confirmation email or account history on the Pure Life website.
• Product Details: Have the specific product names, quantities, and purchase dates ready for the refund request.
• Account Information: Ensure you have your Pure Life account login details or email associated with your account handy.
• Proof of Purchase: Gather any receipts or invoices received at the time of purchase to validate the transaction.
• Refund Reason: Clearly articulate the reason for the refund, whether it’s due to dissatisfaction, product defects, or delivery issues.
• Shipping Tracking Information: If applicable, have the tracking number for returned items ready for reference.
• Photo Evidence: If the refund is due to product quality issues, take clear photographs of the product to support your claim.

*Working days are Monday to Friday, and don't include public holidays.

At Pure Life, we understand that circumstances can change, and there may be situations in which you seek to explore your eligibility for a refund. Our products and services, which primarily include bottled water deliveries and related subscriptions, have specific guidelines that address refund requests based on various account management scenarios. Knowing these scenarios can help you determine if you might qualify for a refund.

• Account Cancellations: If you have canceled your subscription prior to the next billing cycle and have not received your next delivery, you may be eligible for a refund for the unused portion of your plan.
• Delivery Issues: Refund considerations may be available if there are excessive delays or issues with your scheduled deliveries, resulting in an inability to access your purchased product.
• Order Errors: In the event that the incorrect product is delivered to you, you could be eligible for a refund for that particular item, contingent upon the return of the delivered product.
• Product Quality Concerns: If you encounter quality issues with the water you received, and you report this through the appropriate channels, this may warrant a review for a potential refund.

For specific circumstances and to confirm your eligibility, we encourage you to reach out to our customer service team who can provide further assistance based on your individual account situation.

When it comes to managing subscriptions and orders, Pure Life understands the various scenarios its users may encounter. Here are a few instances where customers have successfully claimed refunds:

• Subscription Adjustments: A customer realized they had accidentally selected an annual subscription instead of the monthly plan they intended. After reaching out to customer service, they explained their situation and were promptly offered a refund for the extra charges while switching to the desired monthly option.
• Order Delivery Issues: A customer ordered a large supply of bottled water for an event, but there was a delay in shipping that jeopardized their plans. Upon contacting Pure Life, they received a full refund for the order due to the shipping issue, allowing them to find a local option without financial loss.
• Product Returns: After receiving a shipment, a customer discovered several bottles were damaged due to rough handling during transit. They reached out to customer support with photos of the damage and were granted a refund for the affected items, ensuring their satisfaction with the service.
• Plan Changes: A user decided to upgrade their subscription to include more products. After noticing the first bill wasn't adjusted as expected due to a billing cycle overlap, they contacted Pure Life. The team resolved the issue swiftly by issuing a refund for the previous amount and ensuring their account reflected the new subscription level.

Tracking your refund status with Pure Life is designed to be straightforward and user-friendly. Here’s how you can efficiently keep tabs on your refund progress:

• Check Your Email: Pure Life sends automated email updates regarding your refund status. Look for messages with the subject line "Your Pure Life Refund Status" which will provide details about your refund request and any necessary updates.
• Utilize the Pure Life App: If you have the Pure Life mobile app, navigate to the "Orders" section. Here, you will find a dedicated option for tracking refunds. You can see the current status of your refund request and any relevant notes from our support team.
• Visit Your Account Dashboard: Log into your account on the Pure Life website and go to the "Order History" section. Each order will display its refund status, including whether it is pending, completed, or requires further information.
• Billing Section Insights: In addition to your order history, the "Billing" section of your account can provide detailed information on any transactions associated with your refunds. Keep an eye out for notes on when the refund is expected to post to your payment method.
• Real-Time Updates: For more immediate info, check the notifications in your account settings. Pure Life offers real-time status updates that will prompt you whenever there is a change in your refund's progress.