How to Get a Pure Luxe Refund

• Order Confirmation Number: Have your order confirmation number handy, which can typically be found in your email receipt.
• Transaction ID: Gather the transaction ID from your payment method confirmation for reference.
• Service Details: Clearly note the specific service or treatment received, including the date of service.
• Unused Products: If applicable, ensure any skincare products purchased are unused and in their original packaging.
• Medical Records: Provide any relevant medical documentation that may support your refund request.
• Customer Account Details: Make sure your account login information is accessible to verify your purchase history.
• Proof of Communication: Retain any correspondence with customer service regarding your refund request, such as emails or chat logs.
• Refund Reason: Be prepared to clearly articulate the specific reason for your refund request, whether it be dissatisfaction, a missed appointment, or other issues.

At Pure Luxe, we strive to provide clarity regarding user rights and refund eligibility for our services. As a provider of aesthetic and medical treatments, we understand that various circumstances may arise that lead customers to inquire about refunds. Below are some specific situations where users may qualify for a refund or account adjustment:

• Cancellation of Services: If a user has canceled a booked treatment or service within our designated cancellation window, they may be eligible for a refund of the service fee.
• Gift Card or Prepaid Package refunds: Users who purchase gift cards or prepaid treatment packages may be eligible for a refund if the services have not been redeemed and the request falls within our refund policy timeline.
• Service/Product Satisfaction: If a user is not satisfied with a treatment or product purchased from Pure Luxe, they may inquire about a refund within a specified period following the service, provided they can demonstrate reasonable grounds for their request.
• Account Management Issues: Users facing technical issues impacting their ability to access scheduled services or redeem packages might qualify for a refund or credit adjustment, depending on the circumstances and time frame involved.
• Health-Related Cancellations: In the event of unforeseen health issues or emergencies, users may submit a request for a refund or rescheduling of services within our stipulated deadline, supported by appropriate documentation.

It is important for users to review Pure Luxe's full refund policy as terms may vary by service and treatment type. For further assistance, please contact our customer service team to discuss specific situations that may apply to your account.

At Pure Luxe, customer satisfaction is a priority. Here are some scenarios where users successfully navigated refund processes based on their unique experiences:

• Missed Appointment Fees: A client was unable to attend their scheduled Botox treatment due to a last-minute emergency. They reached out to the Pure Luxe customer service team and explained the situation, resulting in the cancellation fee being waived and a partial refund for the treatment.
• Package Plan Adjustments: After purchasing a skincare subscription, a customer realized that the products were not suitable for their skin type. They contacted Pure Luxe, discussed their skin concerns, and received a refund for the unopened products, allowing them to switch to a more tailored plan.
• Unexpected Service Interruptions: A customer encountered a technical issue during an online laser treatment session that caused it to end prematurely. After reporting the problem to support, they were issued a refund for that session, giving them the opportunity to reschedule at no additional cost.
• Subscription Cancellation: A user decided to pause their monthly subscription after a few months of use. After submitting a request for cancellation, they were promptly refunded for the next billing cycle, ensuring they were only charged for the services they utilized.

Tracking your refund status efficiently with Pure Luxe is straightforward, thanks to their user-friendly communication methods and dedicated platforms for customer support. Here’s how you can stay updated on your refund request:

• Check Your Email: Pure Luxe sends refund updates directly to the email address associated with your account. Look for emails titled "Refund Update" to get the latest information on your request.
• Utilize the Mobile App: If you have the Pure Luxe mobile app, you can easily track your refund status. Simply navigate to the "Orders" section, where you can view any ongoing refund processes in real-time.
• Access Your Account Dashboard: Log into your Pure Luxe account and go to the "Order History" section. Here, you can see the status of your refunds, including any notes on processing times.
• Billing Section Insights: For more detailed information, head to the "Billing" section of your account. This area provides insights into your transactions, including refunded amounts and dates of initiation.
• Real-Time Notifications: Make sure you enable notifications in your account settings to receive instant updates regarding your refund status. Pure Luxe provides updates through in-app notifications that alert you to any changes.