How to Get a Pure Wellness Refund

• Order Number: Locate your unique order ID provided in the confirmation email after purchase.
• Purchase Date: Note the date you made your transaction to confirm eligibility for a refund.
• Account Email: Have ready the email address associated with your Pure Wellness account for verification.
• Proof of Purchase: Collect any confirmation emails or receipts received at the time of purchase.
• Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund, adhering to their refund policy.
• Product Serial Number: If applicable, note any serial numbers for items purchased to assist in product identification.
• Return Instructions: Familiarize yourself with any necessary return procedures outlined on the Pure Wellness website for items eligible for return.
• Photos of the Product: If applicable, take clear photos of the item to substantiate your refund request if it is damaged or defective.

*Working days are Monday to Friday, and don't include public holidays.

At Pure Wellness, users have specific rights regarding their subscription services and product purchases. Understanding eligibility for refunds is essential for effective account management and satisfaction with our offerings. Generally, the following situations may qualify for refunds:

• Service Dissatisfaction: If users are not satisfied with the wellness services provided, they may inquire about potential remedies or refunds based on the specific circumstances and service terms.
• Product Issues: Users who encounter issues with products, such as defects or discrepancies with their orders, might be eligible for refunds. This is contingent on returning the product within a designated timeframe and following applicable return policies.
• Subscription Adjustments: For users who wish to adjust their subscription level or explore downgrades after initial sign-up, eligibility for a refund on any pricing difference or unused portion of service may apply according to the specific terms outlined during the subscription process.
• Billing Errors: If users believe there has been an error in the billing amount or service rendered, they can discuss their account details to clarify the situation and determine if a refund might be appropriate based on Pure Wellness's pricing structure and policies.

Please note that each situation is assessed on a case-by-case basis, and it's advisable for users to review the specific service agreements and product policies related to their account for comprehensive guidance.

Understanding how to effectively handle refunds can enhance your experience with Pure Wellness. Here are some real-life scenarios where users successfully claimed refunds.

• Subscription Plan Overlap: A customer was reviewing their subscription levels and realized they had accidentally selected a higher-tier plan while trying to downgrade. After reaching out to customer support, they clarified the current plan status and were granted a refund for the difference in pricing.
• Service Interruption: During a temporary service outage affecting several users, one customer experienced issues with accessing their Pure Wellness account. After reporting the situation, they were offered a refund for the month of service impacted by the downtime.
• Trial Period Confusion: A user intended to take advantage of a free trial but missed the deadline to cancel and was billed unexpectedly. Upon contacting support, they explained their situation, and the team successfully processed a refund for the trial subscription fee, allowing the user to start fresh.
• Change in Service Offerings: After a significant update to the Pure Wellness platform, a user found that the features they primarily utilized were no longer available. They reached out for clarification and were given a refund for their previous month's subscription, as the services no longer met their needs.

Tracking your refund status with Pure Wellness is streamlined for your convenience. Here’s how you can efficiently monitor the progress of your refund:

• Check Your Email: Pure Wellness sends email updates regarding your refund status. Look for emails from notifications@pureroom.com containing refunds and tracking details.
• Access Your Account Dashboard: Log in to your Pure Wellness account and navigate to the Order History section under Account Settings. Here, you can find updates on all transactions, including refund statuses.
• Mobile App Notifications: If you use the Pure Wellness mobile app, enable notifications to receive real-time updates about your refund directly to your device.
• Billing Section Insights: Under the Billing section, you can see current transactions and any refunds being processed. This helps you keep track of what has been initiated.
• Detailed Refund Progress Information: When checking your refund status, Pure Wellness provides detailed information regarding expected processing times and any actions needed from your end.
• Customer Support Alerts: If there's an issue with your refund, Pure Wellness will contact you through your registered email. Make sure to monitor this for any necessary follow-up.