How to Get a PURELEI Refund

• Order Number: Locate the order number found in your order confirmation email or in your account history on PURELEI.
• Purchase Receipt: Gather the purchase receipt or order confirmation that includes all relevant details of the transaction.
• Account Information: Ensure you have access to your PURELEI account, including the email associated with your account.
• Product Condition: Assess the condition of the product; ensure it meets the return eligibility requirements (unused and in original packaging).
• Photos: Take clear photos of the product to document its condition, especially if there is damage or a defect.
• Reason for Return: Prepare a clear explanation of why you are requesting a refund, ideally matching the reasons stated in PURELEI’s return policy.
• Refund Method: Ensure you know the original payment method used, as refunds will be processed to this method.
• Return Shipping Details: Find out the shipping method you will use for returns and keep any tracking information handy.
• Transaction ID: If applicable, note the transaction ID for your payment, which may help in processing the refund more efficiently.

*Working days are Monday to Friday, and don't include public holidays.

At PURELEI, we prioritize customer satisfaction and are committed to providing high-quality products. Users may have eligibility for refunds under certain circumstances related to product purchases. Understanding the specific situations that are eligible for refunds can help customers manage their orders effectively.

• Order cancellation: If a customer decides to cancel their order before it has shipped, they may qualify for a full refund.
• Defective items: Customers who receive defective or damaged products upon arrival may be eligible for a refund or replacement.
• Incorrect items: If an order is fulfilled incorrectly, such as receiving the wrong size or style, customers might be eligible for a refund or exchange.
• Return policy: Items returned within the allowed return period and in their original condition could also qualify for a refund, following PURELEI’s return guidelines.
• Shipping issues: In cases where a product fails to arrive due to shipping errors, eligibility for a refund may depend on the circumstances and adherence to shipping policies.

To ensure clarity regarding any potential refunds, customers are encouraged to refer to PURELEI’s official policies or reach out to customer service for assistance with their specific situations.

At PURELEI, customer satisfaction is paramount, and many users have successfully navigated refund processes for various scenarios. Here are some real-user situations illustrating how refunds were effectively claimed:

• Incorrect Item Received: A customer ordered a stunning necklace but received a bracelet instead. After promptly reaching out to customer service with their order details, they were assisted in returning the incorrect item and received a full refund while awaiting the correct product.
• Shipping Delay: A user anticipated a gift arriving by a certain date but faced unexpected shipping delays. By checking in with PURELEI’s support team, they learned about the delay and were issued a refund for the shipping fee, ensuring their experience remained positive despite the setback.
• Order Cancellation: A customer changed their mind about a purchase shortly after placing an order. They contacted customer support within the designated timeframe and, upon confirming the cancellation, received a prompt refund to their original payment method, reflecting PURELEI’s user-friendly cancellation policy.
• Product Defect: After receiving a beautiful pair of earrings, a customer noticed a minor defect that affected the product's quality. They submitted a photo and description of the issue to PURELEI's customer service, which led to a hassle-free return process and a full refund for the item.

Tracking your refund status with PURELEI is straightforward and efficient. Here’s how you can easily stay updated on the progress of your refund:

• Email Updates: Keep an eye on your email inbox. PURELEI sends confirmation emails when your refund is initiated, which includes important details such as the refund amount and expected processing time.
• Check Your Account Dashboard: Log into your PURELEI account and navigate to the Order History section. Here, you can find the status of your refund request, along with timestamps of when it was processed.
• Mobile App Notifications: If you have the PURELEI mobile app, make sure to enable push notifications. The app will provide real-time updates on your refund status right on your device.
• Refund Progress Information: In your Billing Section, you can see detailed information about your refund's progress, including whether it is pending, processed, or completed.
• Customer Support: If you have any questions, you can reach out to PURELEI’s customer support through the app or website for personalized assistance regarding your refund status.