Many users often overlook billing until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at Purely Ayurveda, highlighting eligibility criteria and providing straightforward steps to quickly request your money back. Our goal is to assist you in navigating the refund process with ease, ensuring a smooth experience for all your Ayurvedic needs.
What You Should Prepare Before Applying For Refund
Order Number: Have your unique order number ready, which can be found in the confirmation email or your account order history.
Purchase Date: Be prepared to provide the date when the transaction occurred.
Payment Method Details: Know the payment method used for the transaction, whether it was via credit card, PayPal, or another option.
Product Details: Clearly identify the specific products you wish to return, including product names and quantities.
Reason for Refund: Prepare a brief explanation of why you are requesting a refund, such as product damage, dissatisfaction, or wrong item received.
Proof of Purchase: Attach a copy of your receipt or invoice to validate the original purchase.
Photos of the Product: If applicable, take clear photos of the product to substantiate your claim, especially for damaged items.
User Account Information: Ensure you can access your Purely Ayurveda account for verification purposes.
Return Instructions: Familiarize yourself with Purely Ayurveda's return policy and any specific instructions for returning items.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Purely Ayurveda
At Purely Ayurveda, users have specific rights regarding their purchases and may be eligible for refunds based on certain circumstances. Understanding these conditions can help you navigate your purchasing experience effectively.
Product Satisfaction: If a product does not meet your expectations or is not as described, you may qualify for a refund. It’s important that you reach out within a reasonable time frame after receiving your order.
Damaged Goods: In the event that a product is received damaged, you might be eligible for a refund. Documentation of the damage is typically required for processing.
Incorrect Orders: If you receive the wrong items in your order, this situation may qualify for a refund. Ensure that you report the issue promptly with your order details.
Subscription Services: For users with a subscription, eligibility for a refund could arise if you are charged for a renewal and did not intend to continue the service. Notification within the specified period is essential.
Service Non-Delivery: If you purchase a consultation and are unable to use it, or if the service is not delivered as promised, you might be eligible for a refund, provided you communicate your concerns swiftly.
These criteria are designed to ensure a fair approach to refund eligibility based on specific situations. For further clarification or to initiate a refund inquiry, it is recommended to contact Purely Ayurveda directly.
Step-by-Step Process to Request Your Purely Ayurveda Refund Like a Pro
Sign in with your Apple ID and select the Purely Ayurveda subscription charge.
Choose Request a Refund and select a reason, like did not want to renew or subscription was unused.
Submit your request and keep an eye on your email for responses.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find and tap on your Purely Ayurveda subscription.
Tap on Cancel Subscription and confirm the cancellation.
After cancellation, go to the Google Play Help Center and navigate to the Request a Refund section.
Fill in the necessary details and explain that the subscription renewed unexpectedly.
Submit the request and monitor your email for updates.
If you purchased through Roku:
Press the Home button on your Roku remote.
Select Streaming Channels and then Manage Your Subscriptions.
Find your Purely Ayurveda subscription in the list.
Choose Cancel Subscription and confirm your cancellation.
Next, go to the Roku website and log in to your account.
Navigate to the Support section and find the Contact Us form.
Fill in your details and include a note about your refund request, highlighting that the subscription recurring charge was not anticipated.
Submit the form and await their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a billing situation regarding my account: [describe reason].
In light of this, I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation to assist with my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
We are assessing your request; please allow up to 3 business days for a decision.
Processing
Your refund is being processed and will be initiated shortly.
The refund amount is being prepared; expect it to be completed within 5-7 business days.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds reflected in your account within 3-5 business days.
Partially Refunded
A portion of your refund request has been approved and issued.
Only part of your purchase was refunded; check your email for details.
Canceled
Your refund request has been canceled.
If you still need assistance, please contact our support team.
Completed
All processing steps for the refund are finalized.
Your refund has been fully processed. Thank you for your patience!
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds at Purely Ayurveda are often related to the unique needs and experiences of their customers. Here are some specific scenarios where users have successfully claimed refunds:
Incorrect Product Delivery: A customer ordered a set of herbal teas for digestion but received a different selection. Upon contacting Purely Ayurveda, they were guided through the return process and issued a refund for the incorrect items, ensuring they could reorder the right products.
Cancellation of a Subscription: A user decided to cancel their monthly subscription for Ayurvedic wellness consultations. After submitting a cancellation request through their account portal, they noticed they were still charged for the next month. Purely Ayurveda promptly processed a refund after verifying the cancellation date, allowing the user to enjoy their services without any inconvenience.
Product Quality Concerns: A customer opened a jar of herbal supplements only to find that the seal was broken. They reached out to customer service for assistance. After providing photo evidence, the customer received a full refund and was appreciative of the quick resolution, reinforcing their trust in the brand.
Service Interruption: During a scheduled online class on Ayurvedic cooking, a technical glitch caused the session to end prematurely. Participants were invited to report their experience, and as a gesture of goodwill, Purely Ayurveda issued refunds for the affected attendees, ensuring customer satisfaction and engagement.
The Easiest Way to Get a Purely Ayurveda Refund
If you're frustrated trying to get a refund from Purely Ayurveda—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Purely Ayurveda is straightforward and user-friendly. By following these specific steps, you can stay informed about your refund progress efficiently.
Check Your Email: Purely Ayurveda sends automated email updates regarding your refund status. Look for emails from support@purelyayurveda.ca, and keep an eye on your spam folder just in case!
Use the Account Dashboard: Log into your Purely Ayurveda account and navigate to the 'Order History' section. Here, you will find detailed information about your orders, including any refunds processed.
Billing Section Insights: In your account settings, the 'Billing' section provides a clear overview of pending and completed refunds, allowing you to track the financial aspects of your purchases easily.
Mobile App Notifications: If you have the Purely Ayurveda mobile app, enable notifications to receive real-time updates on your refund status directly on your device.
Customer Support Round-the-Clock: For any queries regarding your refund, reach out through the 'Contact Us' feature on the website or app. Customer support is responsive and can provide specific details about your refund process.
Refund Timeline Estimates: In the email and dashboard updates, look for estimated timelines for when your refund is expected to be processed, keeping you informed every step of the way.
FAQ
At Purely Ayurveda, refunds for subscriptions typically require cancellation prior to the billing date. Unfortunately, if the cancellation deadline is missed, it may not be possible to receive a refund for that billing cycle. We recommend checking our refund policy or contacting our customer service for assistance.
Refunds typically take 5 to 10 business days to process, depending on your bank or financial institution. Once the refund is initiated on our end, you may see the funds reflected in your account within that timeframe. Please keep in mind that processing times can vary based on different banks.
If you notice a charge but don't have an active subscription, please verify your account details and any previous subscriptions you may have signed up for. If you still need assistance, contact our customer support team with the relevant information so we can help resolve the issue promptly.
If you are unable to receive a refund directly from Purely Ayurveda, consider reaching out to customer service for further assistance or clarification. Additionally, you may want to explore escalating your concern within their support system to ensure it receives the necessary attention. Reviewing your account details and transaction history could also provide insights into potential next steps.
If Purely Ayurveda refuses to issue a refund, you may want to review their refund policy to ensure you understand the terms. Additionally, consider reaching out to customer support again for further clarification on your request. Checking your account details for any discrepancies might also provide insight into the situation.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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