It's not uncommon to overlook billing details until an unexpected charge catches your attention, perhaps from an automatic subscription renewal. This guide is designed to help you navigate the refund process for Purely Move, outlining who is eligible for refunds and providing clear steps to request your money back swiftly. With this helpful information at your fingertips, you can confidently manage your financial transactions with Purely Move.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Include the original confirmation email from Purely Move that details your purchase.
Transaction ID - Locate your transaction ID from your account details or the receipt email, as it will help identify your order.
Account Information - Have your Purely Move account details ready, including the email associated with the account.
Proof of Service - If applicable, provide documentation that indicates the service was not rendered as expected.
Refund Request Form - Complete any specific refund request form provided by Purely Move on their website.
Reason for Refund - Prepare a clear explanation of why you are requesting the refund, ensuring it aligns with Purely Move’s refund policy.
Payment Method Details - Keep the payment method details handy, including the card used or PayPal account information.
Correspondence Records - Compile any email or chat communications with customer service regarding the service or refund request.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Purely Move
At Purely Move, we understand that our users may sometimes need to clarify their eligibility for refunds related to our services. Our platform offers tailored moving solutions, and while we strive to provide exceptional service, certain situations may arise where a user feels a refund is warranted. Below are some scenarios specifically related to Purely Move that may qualify for a refund:
Service Cancellations: If a user decides to cancel a scheduled service with us, they may be eligible for a full refund if the cancellation is made within the specified timeframe outlined in our cancellation policy.
Service Delivery Issues: In the event that services were not delivered as promised, such as delays or failures to provide agreed-upon moving services, users may qualify for a refund based on the circumstances of that service delivery.
Changes to Booked Services: If a user modifies their booked moving package, they could be eligible for adjustments in pricing, which may result in a partial refund depending on the changes made to their service plan.
Billing Inquiries: Users with specific questions regarding their billing cycle or payment plans may discuss their individual circumstances, as certain adjustments or clarifications could potentially affect refund eligibility.
We encourage users to refer to our comprehensive refund policy for further details and reach out to our customer support team with any questions regarding their specific situation.
Step-by-Step Process to Request Your Purely Move Refund Like a Pro
If you purchased through PurelyMove.com:
Visit the Purely Move website and log into your account.
Navigate to the Account Settings section.
Locate the Billing Information tab.
Find the Transaction History or Subscriptions section.
Identify the transaction you wish to refund and click on Details.
Click on the Request Refund button.
Fill out the form, mentioning that the subscription renewed without notice and that the account was largely unused.
Submit the refund request and await confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Locate your Purely Move subscription and tap on it.
Tap on Report a Problem where applicable.
Select a reason, emphasizing that the subscription renewed unexpectedly.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions and find your Purely Move subscription.
Tap on Manage, then select Cancel Subscription if needed.
Go back to the subscriptions list and choose Report a Problem.
Specify your reason for requesting a refund, highlighting that the subscription renewed without notification.
Submit your refund request.
If you purchased through Roku:
Go to the Roku homepage and navigate to your account.
Click on Your Channel List.
Find Purely Move in the list and select Manage Subscription.
Cancel your subscription if necessary.
Go to the Help Section at support.roku.com.
First, select Contact Us, then choose Account and Billing.
Follow the prompts to submit your refund request, mentioning that the subscription renewal was unexpected.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for the amount of [Amount] related to a billing situation on [Billing Date]. The specific details of the situation are as follows: [describe reason].
If applicable, I have attached relevant documentation for your reference.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
This status indicates that your request is in the queue. Please allow up to 3 business days for processing.
Processing
Your refund is being reviewed and is in the process of being approved.
Your refund should be finalized soon. You will receive an update within 2 business days.
Refunded
Your refund has been successfully processed and the amount has been credited back to your original payment method.
You should see the refunded amount in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed, with the remainder still pending or in processing.
You will receive a partial credit, with the remaining amount refunded shortly, usually within a few days.
Completed
Your refund process is complete, and all associated transactions have been finalized.
No further action is needed; your funds should now be fully returned.
Canceled
Your refund request has been canceled, either by you or due to a violation of our refund policy.
You will not receive a refund. If this was an error, please contact our support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Purely Move, users often navigate various circumstances that might lead to refund requests. Here are some realistic scenarios where users successfully claimed refunds for their specific situations:
Subscription Overlap: A user selected a premium subscription for a month but realized they had also opted for a yearly plan earlier in the month. After checking their account settings, they contacted Purely Move support and received a refund for the overlapping month, as they had accidentally subscribed to both plans.
Service Interruption: During a scheduled move, a user experienced a temporary interruption in their relocation services due to unforeseen circumstances. They reached out to customer support, who verified the issue and responsibly issued a refund for the time lost, ensuring the user was compensated for the inconvenience.
Change of Plans: A user had to reschedule their moving date and realized this would affect their premium service package. They communicated their situation through the Purely Move mobile app. After confirming the new arrangements, the support team granted a partial refund for the unused portion of the service suited to the original date.
Billing Clarification: A user noticed a discrepancy in the pricing of their selected moving package compared to what was initially displayed. Upon contacting customer service for clarification, they were informed about a promotional offer they qualified for but hadn’t applied. The support team then adjusted their billing and processed a refund for the difference, ensuring they paid the correct price.
The Easiest Way to Request a Purely Move Refund
If you're frustrated trying to get a refund from Purely Move—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Purely Move is a straightforward process thanks to our dedicated tools and communication methods. To stay informed about your refund, follow these efficient steps:
Check Your Email: Once you initiate a refund, keep an eye on your inbox. We send automated email updates at each step of the refund process, including confirmation of request and status changes.
Utilize the Mobile App: If you prefer on-the-go updates, download our Purely Move mobile app. You can view your refund status directly on the app’s dashboard under the ‘Refunds’ section.
Log into Your Account: For a comprehensive view, log into your Purely Move account on our website. Navigate to the ‘Order History’ section to find detailed information about your refund status.
Check the Billing Section: You can find your refund requests listed under the ‘Billing’ tab in your account settings. This area contains information on your refund status, including any changes or delays.
Stay Updated on Progress: We provide updates along the way, indicating whether your refund is pending, in process, or completed, so you will always know where it stands.
FAQ
If you forgot to cancel your subscription on time, we understand that this can happen. Unfortunately, we generally do not offer refunds for missed cancellations due to the terms outlined during the sign-up process. However, we recommend reaching out to our customer support team, as they may be able to provide assistance based on your specific situation.
Refunds typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once the refund is initiated, you will receive a confirmation email, and it may take additional time for the funds to reflect in your balance. For the most accurate information, please check with your bank or payment provider.
If you see a charge but do not have an active subscription, please reach out to our customer support team at support@purelymove.com. Provide them with details of the charge, and they will assist you in clarifying the situation and addressing your concerns.
If you're unable to obtain a refund directly from Purely Move, consider reaching out to customer service again for further assistance. You may also escalate your request within their support system to explore additional options. Additionally, reviewing your account details might provide further insights on any available alternatives.
If Purely Move refuses to issue a refund, it may be helpful to carefully review their refund policy for any specific terms that may apply to your situation. Additionally, you can consider reaching out to their customer support team again for clarification or to discuss any details you believe may have been overlooked. Lastly, ensure that all relevant account details are accurate and up to date, as this can sometimes affect the processing of refunds.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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