Many users often overlook billing matters until an unexpected charge catches their attention, such as an automatic renewal of a subscription. This guide will walk you through how refunds work for Purely Newsletter, including eligibility criteria and the straightforward steps to request your money back efficiently. Our goal is to make the refund process as clear and helpful as possible, so you can quickly resolve any concerns and get back to enjoying your subscription.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and password for the Purely Newsletter account.
Subscription Details: The specific subscription plan you are on, including the start date and renewal date.
Transaction ID: The unique ID associated with your payment transaction for the subscription.
Proof of Payment: A copy of the receipt or bank statement showing the charge from Purely Newsletter.
Reason for Refund: A clear explanation of the reason for your refund request.
Previous Correspondence: Any emails or messages exchanged with Purely Newsletter regarding your subscription or refund query.
Account Activity: A brief summary of your account activity, including engagement with the newsletter content.
Cancellation Confirmation: Any confirmation emails regarding the cancellation of your subscription, if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Stripe
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Purely Newsletter
Purely Newsletter provides a subscription-based service offering curated content through regular newsletters. As users engage with this service, understanding your rights regarding billing and potential refunds is crucial.
Eligibility for refunds may arise depending on specific circumstances related to your subscription status and account management. Here are situations that may qualify:
Subscription Cancellation: If you cancel your subscription before the next billing cycle, you may be eligible for a refund for the unused portion of your subscription, depending on when the cancellation occurs.
Service Disruption: Should there be an extended disruption of the service that affects your access to newsletters, you might qualify for a refund for the period during which the service was unavailable.
Billing Error: In instances of incorrect billing—such as being charged for a promotional offer that was not applied—users may be eligible for a correction or refund.
Account Downgrade: If you've downgraded your account to a lower-tier subscription, it may be possible to receive a refund for the difference in charges during the billing cycle affected by the change.
For any specific inquiries regarding your eligibility, it’s recommended to reach out to the customer support team of Purely Newsletter, who can provide guidance tailored to your individual circumstances.
Step-by-Step Process to Request Your Purely Newsletter Refund Like a Pro
If you purchased through Purely Newsletter.com:
Visit the Purely Newsletter website and log in to your account.
Navigate to your Account Settings or Subscription Management page.
Look for the section labeled Billing History or Payments.
Identify the recent transaction for which you want a refund.
Click on the transaction and find the option that says Request Refund.
Fill out any required details in the refund request form, ensuring to mention that the subscription renewed without notice.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Purely Newsletter subscription and select it.
Scroll down and choose Report a Problem.
Choose the reason for the refund request, mentioning any details like that the subscription was unused.
Submit the request and check for a follow-up email from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Select your Purely Newsletter subscription.
Press on Cancel Subscription, then choose the reason for cancellation.
After cancellation, go back to the Subscriptions section and select Request a Refund.
State that the subscription renewed without notice or that your account was unused.
Submit the refund request and await confirmation from Google.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select My Account from the menu.
Navigate to the Subscription Management section.
Find the subscription for Purely Newsletter.
Click on Manage Subscription and choose Cancel Subscription.
After canceling, look for the option to Request Refund.
Explain that the subscription renewed unexpectedly or that the account has been inactive.
Submit the refund request and watch for a follow-up email from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to inform you about a billing situation: [describe reason].
I would like to request a refund for the amount of [Amount].
If applicable, I have attached the necessary documentation for your review.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is in the queue to be reviewed. Please wait for confirmation.
Processing
The refund is currently being processed by our team.
Your request is being handled. You will receive an update shortly.
Refunded
The refund has been successfully issued back to your payment method.
You will see the refund amount reflected in your account within 5-7 business days.
Partially Refunded
A portion of your original payment has been refunded.
Only the specified amount has been refunded, and you will receive confirmation of the transaction.
Completed
The refund process is complete and all actions are finalized.
Your refund is finalized, and you no longer need to take any action.
Canceled
The refund request has been canceled and will not be processed.
Your refund request was not approved. You may contact support for more details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Purely Newsletter, we understand that circumstances can change for our subscribers. Here are some real scenarios where users successfully claimed refunds:
Annual Subscription Cancellation: A user decided to cancel their annual subscription early to try a different service. After contacting customer support, they were guided through the refund process for the unused portion of their subscription, ensuring a smooth transition.
Accidental Plan Upgrade: A subscriber mistakenly upgraded to a higher-tier plan without fully realizing it. Once they noticed the change, they reached out to support, who promptly assisted in downgrading the subscription and issuing a refund for the difference in price.
Service Interruption: During a brief service interruption, a user was unable to access their content for a few days. After reaching out for assistance, they received a goodwill refund of that portion of the monthly service fee, demonstrating Purely Newsletter's commitment to customer satisfaction.
Billing Error Resolution: A subscriber noticed an unexpected charge on their account while reviewing their billing history. After a quick inquiry with customer support, they learned it was an error related to a promotion. The issue was resolved, and the appropriate refund was processed promptly.
The Easiest Way to Get a Purely Newsletter Refund
If you're frustrated trying to get a refund from Purely Newsletter—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Purely Newsletter is straightforward when you know where to look. Here are specific tips to help you efficiently monitor your refund progress:
Email Notifications: Keep an eye on your inbox for refund updates. Purely Newsletter sends out confirmation emails when your refund is processed. Look for messages from info@purely.pt; these will detail the status of your refund and any next steps.
Account Dashboard: Log into your Purely account and navigate to the Order History section. Here, you can view all recent transactions, including refunds, and check their current status. Each order will display whether a refund is pending, completed, or failed.
Mobile App: If you’re using the Purely mobile app, go to Account > Orders. You can quickly see the refund status directly from your mobile device, making it easier to keep track on-the-go.
Billing Section: Within your account settings, under the Billing tab, you can find detailed information on your financial transactions. This includes any refunds initiated in the last 30 days, along with timestamps for processing.
Real-time Updates: Check for any in-app notifications as Purely may send real-time alerts about changes in your refund status. Make sure notifications are enabled in your app settings to receive these updates instantly!
Customer Support: If you still have questions regarding your refund, reach out via the Help Center accessible from your account dashboard. Here, you can submit a request or chat with a representative who can provide you with detailed information about your refund query.
FAQ
If you forgot to cancel your subscription on time, we understand that situations can arise. Unfortunately, our policy typically does not allow for refunds after the billing cycle has begun, but we recommend reaching out to our customer support team for assistance, as they may be able to offer guidance or potential solutions.
Refunds from Purely Newsletter typically take 5 to 10 business days to process, depending on your bank or payment provider's policies. Once initiated, you will receive a confirmation, and the funds should reflect in your account soon after the processing period.
If you see a charge but don't have an active subscription, please first check your account for any previous subscriptions that may still be active. If you still believe there is an issue, contact our customer support team with details of the charge, and they will assist you in resolving the matter.
If you are unable to receive a refund directly from Purely Newsletter, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system for additional options. Additionally, reviewing your account details or subscription settings could provide further clarity on your situation.
If Purely Newsletter refuses to issue a refund, you can start by reviewing their refund policy to ensure your request aligns with their terms. Additionally, consider reaching out to their customer support again for further clarification or assistance. It may also be helpful to double-check your account details and transaction history for any relevant information.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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