Billing can often fly under the radar until an unexpected charge arises, such as an automatic subscription renewal. This guide aims to provide clarity on how PURSUIT refunds operate, who qualifies for them, and the streamlined steps to quickly request your money back. Our goal is to ensure you feel informed and supported throughout the refund process, making it as straightforward as possible.
What You Should Prepare Before Applying For Refund
Order Number: Have your unique order number ready, which can be found in your confirmation email after purchase.
Transaction Receipt: Provide a copy of the transaction receipt or email confirmation that includes details of the purchase.
Product Condition Documentation: If applicable, take photos of the boat or parts that you are looking to return, showing their condition.
Purchase Date: Be prepared to state the date of purchase and any relevant shipping information.
Account Information: Include your account details, such as the email address associated with your PURSUIT account.
Reason for Refund: Clearly articulate the reason for your refund request, whether it's due to defects, service dissatisfaction, or other issues.
Terms and Conditions Reference: Review PURSUIT’s refund policy beforehand and reference any specific clauses that pertain to your situation.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Bank Transfer
3-5 working days
Check
7-10 working days
Wire Transfer
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from PURSUIT
PURSUIT, specializing in high-quality boats and related services, values its customers and aims to provide clarity regarding eligibility for refunds. It is important for users to understand their rights concerning purchases and potential refund scenarios.
Order Cancellations: Customers who wish to cancel an order for a custom or standard boat may qualify for a refund within a specified time frame, contingent upon the production status of the order.
Product Defects: If a user receives a boat with manufacturing defects upon delivery, they could be eligible for a return and subsequent refund. Eligibility for refunds in these cases is determined based on the warranty terms outlined in the purchase agreement.
Service Interruption: In the event of service interruptions related to maintenance or repair that exceed the usual time frames, users may be eligible for refunds corresponding to the period of service disruption, as defined in their service agreement.
Inspection and Acceptance: Customers who find discrepancies during the inspection process after delivery might qualify for a refund if the issues are not resolvable through standard warranty service.
Unforeseen Circumstances: Situations such as natural disasters affecting scheduled deliveries may also warrant a discussion regarding eligibility for refunds, depending on policies in place at the time.
Understanding these conditions can assist users in managing their accounts effectively and ensuring they are informed about potential refund eligibility as it relates to their specific circumstances with PURSUIT.
Step-by-Step Process to Request Your PURSUIT Refund Like a Pro
If you purchased through PURSUIT.com:
Visit the PURSUIT website and log into your account.
Navigate to the Account Settings section.
Select Manage Subscriptions.
Find the subscription you wish to refund and click on Request Refund.
In the message box, mention that your subscription renewed without prior notification.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your PURSUIT subscription and tap it.
Choose Report a Problem.
Select Request a Refund and describe your situation.
Highlight that the subscription was unintentionally renewed.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the menu icon in the top-left corner.
Select Subscriptions.
Find your PURSUIT subscription and tap on it.
Tap Cancel Subscription, then select Request a Refund.
In the refund request, state that the account was largely unused.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Your Account from the menu.
Find the PURSUIT channel under your subscriptions.
Click on Manage Subscription.
Select Get Help for refunds.
In your help message, mention that you never utilized the subscription.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for the amount of [Amount]. This request is related to [describe reason].
If applicable, I have attached relevant documentation to support my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received & is awaiting approval.
Please allow 2-3 business days for processing before further updates.
Processing
Your refund is currently being processed.
Refunds typically take 3-5 business days to complete after this status.
Refunded
Your refund request has been successfully completed.
The funds will be returned to your original payment method within 3-7 business days.
Partially Refunded
A portion of your refund has been processed.
Check your account for the amount refunded; any remaining balance is subject to further review.
Completed
Your refund process has been finalized.
You should see the transaction reflected in your account shortly.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At PURSUIT, it's essential to provide a seamless experience for our customers, especially when it comes to managing their accounts and subscriptions. Below are some scenarios where users successfully claimed refunds, reflecting common situations that can arise in their interactions with our services.
Service Interruption: A user faced an unexpected service interruption during peak boating season due to maintenance updates. They contacted support, explained the situation, and successfully received a refund for the time they were unable to access premium features.
Pricing Error: A customer found that they were charged for a higher-priced subscription than what was advertised during their initial sign-up. After reaching out to customer service with their subscription details, they were promptly issued a refund for the difference.
Shipping Delays: After ordering a marine accessory, a customer experienced delays in shipping that prevented them from using the product before a planned trip. Upon contacting support and explaining the situation, they received a refund for their shipping costs due to the delay.
Product Return: A user decided to return a boating accessory that didn’t meet their expectations. They followed the return process outlined on the PURSUIT website and received a full refund after the product was returned and verified, demonstrating PURSUIT's commitment to customer satisfaction.
The Easiest Way to Get a PURSUIT Refund
If you're frustrated trying to get a refund from PURSUIT—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with PURSUIT is easy and efficient if you know where to look. Here are some specific tips to help you stay updated on your refund progress:
Check Your Email: PURSUIT sends email notifications regarding the status of your refund. Look for emails from support@pursuitboats.com that will provide updates when your refund request is received, processed, and completed.
Visit Your Account Dashboard: Log in to your PURSUIT account and navigate to the Orders section in your dashboard. Here, you can view all past orders along with the current status of any refunds being processed.
Utilize the Mobile App: If you have the PURSUIT mobile app, you can quickly check your refund status from anywhere. Simply go to the Order History section to see real-time updates on your refund request.
Access the Billing Section: In your account settings, visit the Billing section where you will find detailed information about your financial transactions, including refund statuses and pending amounts.
Follow Up with Customer Support: If you have any questions or concerns about your refund, reach out to PURSUIT's customer support through the chat option on the website or via email. They can provide specific details about your refund's progress.
Review Your Order Details: Each order in your account comes with a status indicator. A 'Refund Pending' status means your request is under review, while 'Refund Processed' indicates that your refund is on its way.
FAQ
If you miss the cancellation window, unfortunately, we are unable to process a refund for that period. We recommend checking your subscription details in advance and contacting our support team for assistance with future cancellations or questions.
Refund processing times may vary based on your bank or payment provider, typically taking between 5 to 10 business days to reflect in your account. Once the refund is initiated by PURSUIT, a confirmation email will be sent to you, providing further details regarding your transaction.
If you notice a charge but do not have an active subscription, please first check your account for any potential subscriptions that may be linked to your email. If you still believe there is an error, reach out to our customer support team with your account details for assistance.
If you're unable to secure a refund directly from PURSUIT, consider reaching out to their customer service again for further assistance. You may also explore escalating your request within their support system or reviewing your account details to ensure all information is correct. Sometimes, providing additional context can help in resolving the situation.
If PURSUIT has declined your refund request, you may want to review their refund policy for any specific terms that apply. Additionally, consider reaching out to their customer support again for further clarification or to discuss your situation in more detail. Checking your account details or order history might also provide useful insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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