Many users only ponder their billing details when an unexpected charge surfaces, such as an automatic subscription renewal. This guide is designed to help you navigate the PUSHAS refund process with ease, outlining who is eligible for a refund and providing step-by-step instructions to quickly request your money back. Understanding these steps can make a difference in your experience, ensuring you have the clarity and support you need.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order ID for the purchase you wish to request a refund for.
Email Confirmation: Keep the order confirmation email from PUSHAS to verify the transaction details.
Payment Method Information: Have details of the original payment method ready, such as credit card information or PayPal account.
Reason for Refund: Prepare a clear and concise explanation for why you are requesting a refund.
Condition of Product: If applicable, ensure the item is in its original condition and packaging, as this may be relevant for return eligibility.
Photos: Take photos of the product, particularly if it is damaged or incorrect, to support your case.
Account Details: If you have a PUSHAS account, ensure you are logged in and can provide any relevant account information.
Return Label: If you are returning a product, make sure to print and include any return shipping label provided by PUSHAS.
Contact Information: Confirm that your current contact information is accurate in case PUSHAS needs to reach you regarding the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Afterpay
2-5 working days
Laybuy
3-6 working days
Zip
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from PUSHAS
At PUSHAS, users engaging with our platform for sneaker releases, apparel, and other products have specific rights regarding refunds. Understanding these rights can help clarify situations in which a refund may be applicable. As our services focus on retail transactions, the following scenarios outline circumstances that could potentially allow for refunds based on user account management or product specifications.
Product Defects or Incorrect Items: If a product received is defective or differs from what was ordered, users may be eligible for a refund. In such cases, documentation and communication through our support team are advisable to verify the issue.
Order Cancellation Requests: Users are encouraged to request order cancellations promptly. If an order is canceled before shipment, the request could qualify for a full refund, assuming it adheres to the stipulated cancellation window in our policy.
Delivery Issues: In instances where a correctly ordered product does not arrive within the timeframe indicated at purchase, users can inquire about potential remedies, which may include refund eligibility depending on the specifics of the delivery situation.
Subscription Services (if applicable): Should a user subscribe to any recurring services and find that the service provided does not meet the described expectations, inquiries regarding refund eligibility can be initiated in line with our outlined guidelines.
Account Management Changes: Users who experience issues related to their accounts, such as subscription upgrades or billing inaccuracies, may have avenues for refunds depending on the specific nature of the account changes and timing.
Step-by-Step Process to Request Your PUSHAS Refund Like a Pro
If you purchased through PUSHAS.com:
Visit the PUSHAS website and log into your account.
Navigate to the Account Settings section.
Click on Billing Information or Subscriptions.
Find and select the service or subscription you want to get a refund for.
Look for the Request Refund option and click on it.
In the refund request form, clearly state that you were not aware of the subscription renewal.
Include details that the account was unused or sidelined during the billing period.
Submit the refund request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions from the list.
Find the PUSHAS subscription and tap on it.
Scroll down and click on Report a Problem.
Choose request a refund from the options.
In the message, mention that the subscription renewed without clear notice.
Emphasize that you were not using the account actively.
Submit your report for processing.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the upper right corner.
Select Payments & subscriptions.
Click on Subscriptions.
Locate your PUSHAS subscription and tap on it.
Select the Cancel Subscription option.
Follow the on-screen instructions to complete the cancellation.
After cancellation, return to the Subscriptions menu.
Find the subscription again and select Request a Refund.
In your message, note that the subscription renewed without prior notification.
State clearly that the account has been inactive during the bill cycle.
Submit the request for a refund.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to Manage Account.
Select Subscriptions from the menu.
Find the PUSHAS subscription in your list.
Click on Unsubscribe or Cancel Subscription.
After cancellation, look for customer support links.
Follow the prompts to access the Contact Support option.
When contacting support, mention that the subscription was renewed without your knowledge.
Highlight that you were not actively using the service during the billed period.
Submit your request for a refund through the support channel.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my account. My account email is [Your Email].
The billing situation is as follows: [describe reason]
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your reference.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet approved.
This status indicates that your refund is awaiting review. Please allow up to 3 business days for approval.
Processing
Your refund is currently being processed.
Your refund is in progress. Expect to see the funds returned to your account within 5-7 business days.
Refunded
Your refund has been successfully issued.
The amount has been returned to your original payment method. Check your account for the updated balance.
Partially Refunded
A portion of your refund has been processed.
Only part of your order was refunded. The remaining items may still be eligible for returns or further review.
Completed
All refund processes are finalized.
All aspects of your refund have been resolved, and no further action is needed.
Canceled
The refund request was canceled.
Your refund request was either not approved or was canceled by you. No funds will be returned.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At PUSHAS, users may occasionally encounter situations that lead them to seek refunds. Here are some real user scenarios highlighting how refunds were successfully claimed:
Subscription Plan Adjustment: A user who upgraded their subscription found that they no longer required the additional features and decided to revert to their previous plan. After submitting a request through the help center, they received a refund for the difference in charges for the month.
Accidental Renewal: A long-time subscriber realized that they had inadvertently renewed their subscription for an additional year. Upon contacting customer support and explaining the situation, they were granted a refund for the unneeded renewal.
Service Access Issues: A user experienced temporary access issues during a planned usage window, impacting their ability to utilize the service. After reaching out to PUSHAS support, they were offered a refund for the period in which service was unavailable.
Billing Cycle Confusion: A customer had questions about their billing cycle and noted a discrepancy. After clarifying their understanding with the support team, they were issued a refund for a charge that fell outside their expected billing period.
The Easiest Way to Get a PUSHAS Refund
If you're frustrated trying to get a refund from PUSHAS—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with PUSHAS is simple and straightforward. To ensure you stay updated on your refund process, follow these specific steps:
Check Your Email: PUSHAS provides refund updates directly via email. Look for messages from PUSHAS that outline the current status of your refund, including any necessary actions you might need to take.
Use the PUSHAS Mobile App: If you’re using the PUSHAS mobile app, navigate to the notifications section. You'll find any updates regarding your refunds there, ensuring you're informed on the go.
Visit Your Account Dashboard: Log into your PUSHAS account and go to the Order History section. Here, you can track the status of your refunds, detailing whether they are pending, processed, or completed.
Billing Section Insights: Head to the Billing section under account settings. This area will provide a comprehensive overview of all transactions, including refunds with relevant timestamps and current statuses.
Utilize In-App Notifications: Make sure to enable in-app notifications within the PUSHAS app. This feature will alert you in real-time as your refund status changes.
With these tailored tips, you can ensure you're always up to date on the status of your refunds at PUSHAS.
FAQ
If you forget to cancel your subscription on time, we typically adhere to our refund policy, which may not allow for refunds once the billing cycle has processed. However, we encourage you to reach out to our customer support team, as they may be able to assist you based on your specific situation.
Refund processing times can vary based on your payment method and financial institution. Typically, once a refund is initiated, it may take between 5 to 10 business days for the funds to appear back in your account. However, it's always a good idea to check with your bank for specific timelines regarding their processing.
If you see a charge but don't have an active subscription, please verify your account status and check for any possible previous subscriptions that may have been overlooked. If you still have questions or need clarification, contact our customer support team for assistance.
If you're unable to receive a refund directly from PUSHAS, you may consider reaching out to customer service again for further assistance. Additionally, you can explore escalating your inquiry within their support system or review your account details to ensure all necessary information has been submitted.
If PUSHAS refuses to issue a refund, start by thoroughly reviewing their refund policy to ensure your request aligns with their guidelines. You may also want to reach out to their customer support team again for clarification or to discuss your situation in more detail. Additionally, check your account details to confirm the status of your order and any applicable terms.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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