Navigating unexpected charges can be unsettling, especially when they appear out of the blue, like an automatic subscription renewal. This guide is designed to help you understand how refunds work at Put What Where, who is eligible for them, and the straightforward steps you can take to request your money back quickly. With this information at your fingertips, you can regain control over your billing with confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and the username associated with your Put What Where account.
Transaction ID: Locate the transaction ID for the purchase you are seeking a refund for, usually found in your order confirmation email.
Purchase Date: Note the date when the transaction was completed, as this may be required for processing your refund.
Order Confirmation: Keep a copy of your order confirmation for reference, as it contains essential details about your purchase.
Reason for Refund: Prepare a clear and concise explanation for why you are requesting the refund, complying with Put What Whereās refund policy.
Communication Records: If applicable, gather any previous communication with Put What Where support regarding the issue you are experiencing with your purchase.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Put What Where
At Put What Where, we strive to provide clarity around user rights and eligibility for refunds. Understanding your account and subscription status is essential when it comes to ensuring that your needs are met. Here are some situations that may qualify for a refund based on your particular circumstances:
Unintentional Duplicate Charges: If you find that multiple charges have occurred for the same subscription period, this could potentially qualify for a refund upon review.
Service Downtime: Users experiencing significant service interruptions that affect their ability to utilize the Platform may be eligible for a refund for the affected period.
Account Termination: If your account was terminated, you might have questions about charges that could still be applicable for the billing cycle leading up to the termination.
Subscription Adjustments: In instances where the subscription plan was altered or not delivered as expected, users could inquire about eligibility for a refund.
Membership Benefits Discrepancy: If the benefits associated with your subscription level were not delivered as promised, this could warrant a conversation around potential eligibility for a refund.
We recommend reviewing your account details and contacting customer support for further assistance regarding your specific situation to determine eligibility for any refunds.
Step-by-Step Process to Request Your Put What Where Refund Like a Pro
Fill out the information, specifying that the renewal was unexpected or that you did not use the service.
Submit your refund request and wait for a response from Roku Support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Put What Where for Refund
Script
Copy
Subject: Refund Request ā Put What Where Account [Your Email]
Dear Put What Where Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached the necessary documentation for your review.
Could you please confirm the receipt of this request within 3-5 business days? This would be greatly appreciated.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
Please allow up to 3 business days for your request to be reviewed.
Processing
Your refund is currently being processed by our team.
Refunds typically take 5-7 business days to appear in your account.
Refunded
The full amount of your order has been refunded.
The funds should reflect in your account shortly; check your transaction history.
Partially Refunded
Only part of your order amount has been refunded.
You will receive an email with the details of the partial refund.
Completed
All refund processes are completed successfully.
Your refund status is finalized, and no further action is required.
Cancelled
Your refund request has been cancelled, either by you or our team.
If this was an error, please reach out to customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Put What Where, users often navigate various service and subscription options that may lead to refund inquiries. Below are some realistic scenarios in which users have successfully claimed refunds:
Subscription Downgrade: A user decided to switch from a premium plan to a basic plan midway through their billing cycle. After submitting a request via the help center, they received a prorated refund for the difference in subscription fees, ensuring they only paid for the services used.
Service Interruption: A user encountered a brief period where the analytics service was unavailable due to maintenance. After reaching out to customer support for clarification, they were granted a refund for the days the service was inaccessible, recognizing their reliance on the tool during that time.
Accidental Upgrade: After choosing a temporary promotional upgrade, a user realized they did not wish to continue with the enhanced features. Contacting support, they were able to revert to their original plan and received a refund for the charges from that upgrade without any hassle.
Billing Cycle Confusion: A user mistakenly thought their billing cycle was monthly instead of annually. Upon realizing the oversight, they contacted Put What Where to clarify their subscription status and were issued a refund for the unused portion of the annual fee, allowing them to select the correct billing frequency that better suited their needs.
The Easiest Way to Get a Put What Where Refund
If you're frustrated trying to get a refund from Put What Whereāor if you didn't even realize you were being chargedāChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Put What Where is designed to be straightforward and user-friendly. Here are the most efficient ways to stay informed about your refund progress:
Email Notifications: Keep an eye on your email inbox! Put What Where sends automated updates regarding your refund status. Look for emails labeled āRefund Updateā to get the latest information directly from the system.
In-App Notifications: If you have the Put What Where mobile app installed, enable push notifications to receive instant alerts about your refund status. These notifications will provide timely updates without the need to constantly check.
Account Dashboard: Log in to your Put What Where account and navigate to the Account Dashboard. Here, you'll find a dedicated section for Order History, where all your transactions, including refunds, are displayed clearly.
Billing Section: Access the Billing Section of your account for a detailed view of your payments and refunds. This area highlights any pending refund requests as well as the expected processing times.
Detailed Progress Updates: Put What Where provides comprehensive updates about your refund process. You will be informed if your refund is being processed, approved, or if any issues arise that may delay it.
Customer Support: If you need further information, donāt hesitate to contact Put What Whereās customer support via the app or website. They can provide real-time updates and assist with any inquiries related to your refund.
FAQ
If you forgot to cancel on time, we generally adhere to our refund policy, which may limit eligibility for a refund under those circumstances. However, we encourage you to reach out to our customer support team, as they may be able to assist you based on your specific situation.
Refunds generally take 5 to 10 business days to process and appear in your account, depending on your bank or credit card issuer's policies. While we aim to initiate refunds as quickly as possible, the overall timing can vary based on financial institutions.
If you see a charge but don't have an active subscription, please start by checking your email for any subscription confirmation or billing notifications. If you still have questions, reach out to our customer support team through the contact options on our website, and they will assist you in resolving the issue.
If you are unable to obtain a refund directly from Put What Where, consider reaching out to their customer service again for further assistance. You may also explore options to escalate your request within their support system for additional review. Additionally, reviewing your account details and previous communications can provide clarity on your request status.
If Put What Where refuses to issue a refund, you may want to carefully review their refund policy to understand the specifics related to your situation. Additionally, consider reaching out to customer support again for clarification or further assistance. It's also helpful to double-check your account details to ensure everything is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
Ā¹ Total savings is calculated based on internal annualized estimates of savings for customers. Ā² Average requests times may vary depending on volume of requests
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