How to Get a Puttr Refund

• Account Information: Make sure you have your account details ready, including the email associated with your Puttr account.
• Transaction ID: Locate the specific transaction ID related to your purchase, as this will be essential for processing your refund request.
• Order Confirmation: Gather your order confirmation email, which contains details about your purchase and proof of payment.
• Purchase Date: Note the date of your transaction as Puttr may require this for their records.
• Reason for Refund: Be prepared to clearly explain your reason for the refund, as this helps expedite the process.
• Digital Product Access: If you purchased a digital product, verify if you need to deactivate or return access before initiating the refund.
• Subscription Details: If applicable, check the specifics of your subscription plan, including renewal dates and billing frequency.
• Additional Documentation: Collect any relevant communication with Puttr support that may back up your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At Puttr, our users have specific rights regarding their subscriptions and access to our services. We strive to maintain transparency in our billing practices and provide clear guidelines regarding eligibility for refunds. Understanding these criteria can help users navigate any inquiries related to their accounts and benefit from our offerings effectively.

Users may qualify for a refund under the following scenarios:

• Service Interruption: If you experience significant downtime or issues with access to Puttr's core functionalities, you might be eligible for a prorated refund for the affected period.
• Subscription Errors: In the case of incorrect billing related to your subscription plan—such as being charged for a level of service not utilized—you may be able to request a refund for the discrepancy.
• Account Cancellation: If your account is canceled due to unforeseen circumstances, refund eligibility may apply to any remaining balance or prepaid subscription periods that were not accessed.
• Promotional Restrictions: Users who encounter restrictions on promotional plans may qualify for refunds if there are misunderstandings about the terms of the offer that affect billing.
• Failed Transactions: If a transaction fails but fees are charged, you might seek a refund for those charges related to the failed attempt while resolving the transaction issue.

We recommend reaching out to our customer support for clarification on any specific situations regarding account management and billing, as they can provide tailored assistance based on your individual circumstances.

Puttr provides users with a streamlined platform for managing their digital marketing needs, offering a range of subscription plans to fit various business sizes. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Downgrade: A user realized that their business had scaled down and that they no longer required the features of a premium subscription. After contacting Puttr’s support team to downgrade their plan, they were promptly refunded the difference between the premium plan and the standard plan for the unused billing cycle.
• Accidental Upgrade: A user mistakenly upgraded their account to a higher tier while navigating through the platform. Once they reached out to Puttr support and explained the situation, they were able to revert to their original plan and receive a refund for the upgrade charge applicable to that month.
• Feature Misunderstanding: A user signed up believing a specific feature was included in their chosen plan but later found it wasn’t. After clarifying the service details with the Puttr support team, they expressed their desire to cancel the plan due to the misunderstanding and were issued a refund for the first month of service.
• Service Interruption: Following a temporary service outage that affected many users, one user contacted Puttr to inquire about a potential refund for the downtime. After verifying the situation with customer support, they received a pro-rated refund for the days the service was unavailable, ensuring they felt valued even during the hiccup.

Tracking your refund status with Puttr is straightforward and designed to keep you informed throughout the process. Here’s how to efficiently stay updated on your refund:

• Check Your Email: Puttr communicates refund updates through email notifications. Look for emails from support@puttr.co that will provide detailed information regarding the status of your refund.
• Use the Puttr Mobile App: For real-time updates, download the Puttr mobile app. You can receive in-app notifications that alert you as your refund progresses.
• Visit Your Account Dashboard: Log into your Puttr account and navigate to the Account Dashboard. Here, you can view all transaction histories, including refunds, to track the status in one convenient place.
• Access Order History: Within your account settings, click on Order History to see detailed information about each order. This section will indicate if a refund has been initiated, completed, or is still processing.
• Review Billing Section: For further insights, head to the Billing section of your account. This area provides a comprehensive overview of your financial transactions and refund statuses along with estimated timelines.
• Monitor Refund Progress: Puttr typically includes the stages of refund processing in their updates. Check for specific notes indicating the steps completed and what remains, so you know exactly where your refund stands.