Many users often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to clarify how QuantumCoach refunds work, outline who is eligible for a refund, and provide step-by-step instructions for requesting your money back quickly. Our aim is to ensure that you feel supported and informed throughout the refund process, making it as smooth as possible.
What You Should Prepare Before Applying For Refund
Account Details: Be ready to provide your QuantumCoach account email address for identification.
Transaction ID: Locate your transaction ID from your purchase receipt or confirmation email.
Service or Course Information: Specify the name of the coaching program or workshop you are requesting a refund for.
Refund Reason: Prepare a detailed explanation of why you are requesting a refund, including any relevant experiences.
Payment Method Details: Have your original payment method information ready, including any reference numbers related to the transaction.
Email Correspondence: Collect any previous emails regarding your experience or related to your refund request.
Purchase Date: Remember the exact date when you made the purchase to facilitate quick processing.
Supporting Documentation: Gather any relevant screenshots or files that support your case for a refund, such as confirmation emails or course access information.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from QuantumCoach
At QuantumCoach, we strive to provide our users with clarity regarding their rights and eligibility for refunds, especially in relation to our coaching services and subscription options. Given the personalized nature of our offerings, certain circumstances regarding account management and subscription status may influence refund eligibility.
Here are specific situations that may qualify you for a refund:
Service Cancellation: If you have decided to cancel your subscription prior to the next billing cycle and have followed the proper cancellation procedure, you may be eligible for a refund for the upcoming billing period.
Unused Sessions: In cases where a pre-purchased package of coaching sessions remains entirely unused, users may inquire about the possibility of receiving a refund for those sessions.
Payment Errors: If a payment has been processed incorrectly, users are encouraged to reach out for clarification. Such scenarios could include discrepancies in billing amounts that do not align with the selected services.
Program Eligibility Changes: In instances where a user no longer qualifies for a specific program they enrolled in, it may merit consideration for a refund if the circumstances align with our policy guidelines.
Content Quality Concerns: If a user feels that the coaching material or service delivery did not meet their expectations based on the outlined program objectives, they may express their concerns for potential recourse.
Please note that each refund inquiry is evaluated on a case-by-case basis, and all requests must adhere to our established guidelines. For a complete understanding of your rights and the specific processes, we encourage users to refer to our terms and conditions or reach out to our support team directly.
Step-by-Step Process to Request Your QuantumCoach Refund Like a Pro
If you purchased through QuantumCoach.com:
Visit the QuantumCoach website and log in to your account.
Navigate to the Account Settings section, typically found in the top right corner.
Select Billing Details from the menu.
Locate the Recent Transactions to find the charge you wish to contest.
Click on the specific charge and select Request Refund.
In the message field, mention that the subscription renewed without notice or highlight that your account has been unused.
Submit your request and keep an eye on your email for updates.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the QuantumCoach subscription.
Select Report a Problem and then choose Request Refund.
In the problem description, say that the subscription renewed unexpectedly or that you have not used this subscription.
Submit your request and check your email for the response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon at the top right.
Select Payments & Subscriptions and then Subscriptions.
Find the QuantumCoach subscription and tap on it.
Scroll down and select Cancel Subscription.
Immediately after cancellation, tap on Request a Refund.
Mention that you did not receive a renewal notice or that the subscription was unutilized.
Submit the request and watch for updates in your email.
If you purchased through Roku:
On your Roku remote, press the Home button to navigate to the home screen.
Scroll down and select Streaming Channels.
Select My Channels to find QuantumCoach.
Highlight the app and click the Options button on your Roku remote.
Select Manage Subscription, then choose Cancel Subscription.
Visit the Roku website for the refund request form.
In your message, indicate that the charge was unexpected or that you have not utilized the service.
Complete the form and submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for the amount of [Amount]. This is in relation to the following billing situation: [describe reason].
If applicable, I have attached relevant documentation for your reference.
I kindly request confirmation of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
Please allow up to 3 business days for review.
Processing
Your refund is currently being processed by our system.
Refunds typically take 3-5 business days to complete.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds reflected in your account shortly.
Partially Refunded
A portion of your total purchase amount has been refunded.
Please check your account to see the adjusted amount.
Completed
Your refund process is fully completed.
No further action is needed; your funds are returned.
Canceled
Your refund request has been canceled and will not be processed.
If this was an error, please contact support to reinitiate the process.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At QuantumCoach, users often find themselves in situations where they need to manage their subscriptions or address billing inquiries. Here are a few realistic scenarios illustrating how refunds were successfully claimed by users:
Subscription Change: A user decided to upgrade their subscription plan to access additional features but found that the new plan didn't meet their expectations. After reaching out to customer support within the specified trial period, they received a full refund for the first month of the upgraded plan.
Session Cancellation: A client scheduled a coaching session but had to cancel due to a personal emergency. They notified QuantumCoach less than 24 hours before the session, adhering to the cancellation policy, and were able to receive a refund for that session without any issues.
Technical Issues: A customer experienced difficulties accessing the app due to a temporary outage that lasted several days. Upon contacting support to clarify the service interruption, QuantumCoach issued a refund for the period the service was unavailable, ensuring the user felt valued and satisfied.
Account Downgrade: After trying out a premium subscription, a user decided to downgrade to a basic package. They reached out to customer service to confirm adjustments to their billing cycle, leading to a successful pro-rated refund for the unused portion of the premium subscription fees.
The Easiest Way to Get a QuantumCoach Refund
If you're frustrated trying to get a refund from QuantumCoach—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with QuantumCoach ensures you stay informed throughout the process. Here are tailored tips to help you navigate refund updates smoothly:
Check Your Email: QuantumCoach sends refund update emails directly to your registered email address. Look for messages with the subject line starting with "Refund Update" to track your refund progress.
Use the QuantumCoach Mobile App: If you have the QuantumCoach app installed, go to the notifications section. You'll receive real-time updates about your refund status there, ensuring you have the latest information at your fingertips.
Visit Your Account Dashboard: Log into your QuantumCoach account and navigate to the dashboard. Under the "Billing" section, you can find a dedicated area for refund statuses, outlining your request's current stage.
Check Order History: In your account settings, access your "Order History" where each order's refund status is listed. Here, you can see detailed information about both initiated and completed refunds.
Track Through the Support Section: If you need further assistance, the support section of QuantumCoach provides FAQs and chat support relating to refund issues. Here, you’ll find additional insights about common refund processes.
FAQ
If you forgot to cancel your subscription on time, our standard policy typically does not allow for refunds. However, we encourage you to reach out to our support team, as they may be able to assist you further and discuss your situation with you.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you will receive a confirmation notification, but the actual credit to your account may vary based on your financial institution. Please check with your bank for specific timelines related to your refund.
If you see a charge but do not have an active subscription, please first check your account to ensure that there are no active plans or trials. If you still believe the charge is incorrect, contact our support team through the 'Help' section on our website for assistance in resolving the issue.
If you are unable to receive a refund directly from QuantumCoach, consider reaching out to their customer service team once more for clarification or assistance. Additionally, you may explore escalating your inquiry within their support system to access further help. Reviewing your account details and any terms of service may also provide insights into available options.
If QuantumCoach refuses to issue a refund, it may be helpful to review their refund policy to ensure you understand all terms and conditions. You can also reach out to customer support again for further clarification or to discuss your situation. Additionally, double-check your account details to confirm any purchases or associated terms.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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