Billing can often take a backseat in our minds until an unexpected charge catches our attention, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process for Radius+ Union Realtime, detailing who is eligible for refunds and the straightforward steps to request your money back quickly. We aim to ensure you have all the information you need to manage your account with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username associated with your Radius+ Union Realtime account.
Transaction ID: A copy of the transaction ID from your purchase, which can be found in your order confirmation email.
Purchase Date: The exact date when the billing occurred or the service was initially subscribed to, to expedite the verification process.
Service Details: A brief description of the service or product you are seeking a refund for, including any relevant subscription details.
Refund Reason: A clear explanation of why you are requesting a refund, including any issues faced or reasons for dissatisfaction.
Proof of Payment: Payment confirmation, such as receipts or billing statements that show the transaction.
Account Activity: Relevant account activity logs or records that support your refund claim, especially if they pertain to issues encountered during the service use.
Communication Records: Any prior communications with Radius+ Union Realtime support regarding your issue, including ticket numbers if applicable.
Terms of Service Acknowledgment: Familiarity with the refund policy as stated in Radius+ Union Realtime’s terms of service to ensure your request complies with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit & Debit Cards
3-5 working days
PayPal
2-4 working days
Bank Transfers
5-7 working days
Apple Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Radius+ Union Realtime
At Radius+ Union Realtime, users enjoy a range of rights regarding their subscriptions and service access. The nature of our services—real-time data and analytics—means that certain scenarios may make users eligible for a refund. Understanding these circumstances can help ensure a clear experience with our billing processes.
Here are specific situations that may qualify for a refund:
Service Disruption: If a user experiences significant interruptions in access to services that prevent them from utilizing their subscription effectively, they may be eligible for a refund for the affected period.
Service Downgrade: In cases where a user has opted to downgrade their subscription plan, any billing adjustments may apply in accordance with the effective downgrade date.
Incorrect Billing Amounts: Users who notice discrepancies in the billed amount compared to their agreed subscription fee may want to inquire about potential adjustments.
Account Management Errors: If there are issues related to account settings or service activations that impact the user’s experience, this may warrant a review for possible credit adjustments.
Trial Period Concerns: Users who have entered a trial period and wish to discontinue the service prior to the trial's conclusion may inquire about any applicable refunds relevant to remaining days.
It's important for users to manage their billing preferences and monitor their service usage regularly to ensure they can fully leverage the benefits of their Radius+ Union Realtime subscription. Any questions regarding these scenarios should be directed to our customer support for clarification and assistance.
Step-by-Step Process to Request Your Radius+ Union Realtime Refund Like a Pro
If you purchased through Radius+ Union Realtime.com:
Navigate to the Account section located in the top right corner.
Click on Billing to view your subscription details.
Locate the recent charge you wish to contest.
Click on the Request Refund button next to the charge.
In the message box, include specifics such as "The subscription renewed without notice" or "The service was unused during the billing period".
Submit your request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and choose your Radius+ subscription.
Tap on Cancel Subscription (if applicable).
Select Report a Problem and follow the link to the Apple Support page.
Explain your request and mention phrases like "I was unaware of the renewal" or "I didn’t utilize the service".
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon and select Subscriptions.
Locate your Radius+ subscription in the list.
Tap on it to see subscription details.
Select Cancel Subscription (if necessary).
Go back to the Google Play Store Menu, select Help.
Click on Request a Refund and provide reasons such as "I did not authorize this recurring charge" or "The app was not used".
If you purchased through Roku:
Go to the Roku home screen on your device.
Select Settings from the menu.
Choose Account and then Manage Account.
Locate your Radius+ subscription under your account details.
Select Cancel Subscription (if needed).
To request a refund, go to the Roku support website.
Submit your refund request mentioning specifics like "This charge was unexpected" or "Account was inactive".
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Radius+ Union Realtime for Refund
Script
Copy
Subject: Refund Request – Radius+ Union Realtime Account [Your Email]
Dear Radius+ Union Realtime Team,
I hope this message finds you well.
I am writing to inquire about a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Please confirm receipt of this request and the status of my refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been submitted but is not yet processed.
Your refund is in queue. Please allow up to 3 business days for processing.
Processing
Refund is currently being processed by our system.
The refund is being worked on, and you can expect funds to be returned within 7 business days.
Refunded
Refund has been successfully issued to your account.
You should see the funds reflected in your account within 5-10 business days.
Partially Refunded
A portion of your refund has been processed.
Only part of your original charge has been refunded. Check your account for the details.
Completed
The refund process has been finalized.
Your refund is fully complete. You have received your funds, and the transaction is closed.
Canceled
The refund request has been canceled.
If you did not initiate this, please contact support. No funds were returned.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Radius+ Union Realtime, users can encounter various situations that lead to refund requests, typically relating to subscription services and account management. Here are some real user scenarios where refunds were successfully claimed:
Subscription Downgrade: A user decided to downgrade their subscription plan due to reduced business needs. After initiating the downgrade through their account settings, they received a refund for the difference in pricing for the unused portion of the month, ensuring they only paid for the service level utilized.
Accidental Subscription Renewal: A user received a notification for their upcoming subscription renewal but had planned to switch to a different service. Upon realizing this, they promptly contacted customer support to express their intent. The team quickly processed a refund for the renewal charge as the user had not yet accessed any new features from the renewed plan.
Service Disruption: During a particularly busy project, a user experienced a brief service disruption that affected their account. After reaching out to support to clarify the situation, the team provided a credit back to the user’s account as a gesture of goodwill for the inconvenience, ensuring they felt valued as customers.
Billing Clarification: A user noted a discrepancy in their billing and contacted Radius+ Union Realtime for clarification. After reviewing their account history with the support team, they confirmed that the user was billed correctly but had missed an account promotion. In response, the support team issued a refund to honor the promotional offer, reinforcing customer satisfaction.
The Easiest Way to Get a Radius+ Union Realtime Refund
If you're frustrated trying to get a refund from Radius+ Union Realtime—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status is straightforward with Radius+ Union Realtime. By utilizing both the platform’s features and communication channels effectively, you can stay informed about your refund progress. Here are some efficient ways to track your refund status:
Email Notifications: Keep an eye on your registered email address. Radius+ Union Realtime sends out updates regarding your refund status. Look for emails titled "Refund Update" to receive important notifications about your request.
In-App Notifications: Access your mobile app or web portal regularly. Radius+ Union Realtime provides real-time updates via in-app notifications, ensuring you are promptly informed of any changes to your refund status.
Account Dashboard: Log into your Radius+ Union Realtime account and navigate to the Order History section. Here, you can view detailed information regarding all your transactions, including any pending refunds.
Billing Section: For a focused view, check the Billing section within your account settings. This area offers clear insights into the status of your refunds along with any associated timelines.
Refund Progress Information: When tracking your refund, you will receive updates on key milestones, including "Refund Requested," "In Processing," and "Refund Completed." This transparent tracking helps you understand where your request stands.
Merchant-Specific Tools: Utilize the merchant tools available in your profile. These tools can provide insights into refund policies and timelines specific to the merchants you are dealing with, enhancing your tracking experience.
FAQ
Refunds for missed cancellation deadlines are generally not provided, as our policy emphasizes timely cancellations to avoid charges. However, we recommend reaching out to our customer support team to discuss your situation, as they may be able to assist you further with any specific concerns.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once the refund is initiated on our end, you should see the funds reflected in your account within that timeframe. If you have any concerns about the status of your refund, please feel free to reach out to our customer support team.
If you see a charge from Radius+ Union Realtime but do not have an active subscription, please start by checking your account for any forgotten subscriptions or trial periods that may have converted. If you still believe the charge is incorrect, contact our customer support team with the details of the transaction for further assistance.
If you're unable to receive a refund directly through Radius+ Union Realtime, consider reaching out to customer service again for further assistance. You may also explore escalating your concern within their support system to ensure your issue is addressed. Additionally, reviewing your account details and transaction history could provide more context that may help in resolving your inquiry.
If Radius+ Union Realtime refuses to issue a refund, you may want to review their refund policy for any specific conditions that apply. Additionally, consider reaching out to their customer support again for further clarification on your refund request. It might also be helpful to check your account details to ensure all relevant information has been properly submitted.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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