How to Get a Raise Refund

• Order Number: Locate your unique order number associated with the purchase made on Raise.
• Account Information: Have your account email address and any associated usernames ready for verification.
• Transaction ID: Find the transaction ID provided at the time of purchase to streamline the refund process.
• Purchase Receipt: Gather the receipt or confirmation email that details the purchase, including the date and amount paid.
• Reason for Refund: Be prepared to clearly articulate the reason for the refund request, as this is required in the process.
• User Agreement: Review the terms of service or user agreement to ensure your refund request aligns with Raise’s refund policy.
• Payment Method Details: Have the payment method details used for the transaction handy for a smoother refund transaction.
• Contact Information: Ensure your contact details are up to date to receive updates regarding your refund request.
• Digital Gift Card Status: If applicable, check the status of the digital gift card to confirm it hasn’t been used or expired.

At Raise, we are committed to providing a transparent experience for our users regarding their rights and refund eligibility. As a marketplace for purchasing gift cards, users may have specific circumstances where they are eligible for a refund based on their purchase or account status.

The following scenarios may qualify for a refund from Raise:

• Gift Card Issues: If a gift card purchased through Raise has a problem, such as being invalid or not working, users may be eligible for a refund or a replacement for that card.
• Transaction Errors: In instances where a user encounters discrepancies related to the purchase amount or the delivery of a gift card, such situations might be reviewed for eligibility of a refund.
• Non-delivery of Gift Cards: If a gift card is not delivered to the user as expected, they may qualify for a refund after confirming the non-delivery with customer support.
• Account Management Issues: If users have questions regarding their account settings or experience difficulties that affect their transactions, these circumstances could warrant a discussion about possible refunds.
• Order Modifications: If users need to modify an order due to an exceptional circumstance, they may explore potential options for refunds within the parameters set by Raise's policies.

For further clarification or assistance, users are encouraged to reach out to Raise customer support to discuss their eligibility and any specific situations they may be experiencing.

In this section, we explore various scenarios where users successfully claimed refunds from Raise. Each example reflects common user interactions and situations that may arise while managing subscriptions or account services.

• Subscription Downgrade: A user decided to downgrade their subscription plan after realizing the higher tier features were unnecessary. Upon reaching out to Raise’s customer support, they received a full refund for the charges incurred for the following month, aligned with their new plan.
• Account Error Resolution: A user noticed an issue where they were incorrectly billed for a premium feature they hadn’t activated. After submitting a request for clarification, Raise promptly reviewed the account and issued a refund for the excess charge, ensuring the user was only billed for the services they actually used.
• Service Interruption Refund: During a scheduled maintenance period, a user experienced temporary unavailability of services they were subscribed to. They contacted Raise, expressing their concern. In response, the customer support team offered a refund for the affected subscription period, receiving positive feedback from the user for the prompt resolution.
• Plan Change Adjustment: A user changed their mind after upgrading to a more expensive plan shortly before the renewal date. After verifying their request, Raise facilitated a refund for the additional charges from the upgraded plan and reinstated the user’s previous plan, ensuring a smooth transition back.

Tracking your refund status with Raise is straightforward and efficient. Here’s how to keep tabs on your refund, ensuring you stay informed throughout the process.

• Email Updates: Raise sends out email notifications regarding your refund status. Check your inbox for updates, which will include key details such as when the refund was initiated and its estimated processing time.
• Account Dashboard: To check the status of your refund, log into your Raise account and navigate to the Order History section. Here, you’ll find all your past transactions along with their respective refund statuses.
• In-App Notifications: If you're using the Raise mobile app, keep an eye on in-app notifications. You’ll receive real-time updates about your refund directly on your device.
• Order History Details: Within the Order History section, click on the specific transaction to see detailed information, including the exact status of your refund and any notes from Raise regarding the processing timeline.
• Billing Section: For a broader view of your financial interactions, check the Billing section in your account settings. This area provides insights into all transactions, including refunds, allowing you to monitor your overall financial activity.
• Merchant-Specific Features: If you purchased from a specific merchant that is frequently used on Raise, look for any unique tracking features they may offer through Raise. Some merchants provide additional tracking tools on their pages, enhancing your ability to follow refund processes.