How to Get a Ramble: Walking App, Pedometer Refund

• Ramble Account Information: Ensure you have your account username and associated email address ready for identification.
• Transaction ID: Locate the specific transaction ID for the purchase you are requesting a refund for.
• Purchase Date: Have the date of the purchase handy to expedite the refund process.
• Payment Method Details: Gather information about the payment method used, such as the last four digits of your credit card or PayPal account.
• Subscription Details: If applicable, note whether you are on a trial, monthly, or annual subscription plan.
• Reason for Refund: Be prepared to provide a clear and concise reason for your refund request.
• App Version: Mention the version of the Ramble app you are using to assist in troubleshooting any issues encountered.
• Screenshots or Supporting Documentation: Prepare any screenshots of issues faced or correspondence with customer support related to your refund request.

*Working days are Monday to Friday, and don't include public holidays.

Users of Ramble: Walking App, Pedometer are entitled to certain rights regarding their subscriptions and any associated charges. Understanding these rights can help users navigate their options, especially in situations involving billing or service access.

Given that Ramble offers a subscription-based service providing walking tracking and related functionalities, users may be eligible for a refund under specific circumstances. Here are cases that might qualify for a refund:

• Service Interruption: If there was an unexpected disruption in service that affected access to the app for an extended period, users may inquire about a refund for that billing cycle.
• Subscription Cancellation Request: Users who followed proper procedures to cancel their subscription but wish to clarify billing charges for the most recent cycle could be eligible for a refund for any unused portion of that subscription.
• App Malfunction: If users experienced significant issues with the app that hindered its usability and that could not be resolved despite attempts to contact support, they might be eligible for compensation for that billing period.
• Account Mismanagement: Situations where users believe there has been an issue with their account settings that affects their subscription status may warrant a review for potential refunds.

It is advisable for users to reach out to the Ramble support team for specific situations to determine potential eligibility for any refunds based on their individual account circumstances.

At Ramble: Walking App, Pedometer, users might occasionally find themselves needing to claim a refund due to various circumstances that arise while managing their subscriptions or account settings. Here are a few realistic scenarios where users successfully obtained refunds:

• Subscription Change Confusion: A user decided to upgrade their subscription to access premium features, but accidentally selected the annual plan instead of the monthly plan. Upon realizing the error within the refund period, they contacted support, clarified their intention, and received a refund for the difference, allowing them to switch to the monthly plan as initially desired.
• Account Access Issues: A user experienced difficulties logging into their account after attempting to reset their password multiple times. This issue led to them missing out on premium features they had already paid for. After reporting the problem, they successfully claimed a refund for the time they were unable to access their subscription.
• Trial Period Misunderstanding: A new user took advantage of the free trial but didn’t realize that it converted to a paid subscription automatically. Feeling overwhelmed, they reached out to customer support before the trial ended. The representative was understanding and issued a refund for the initial payment, allowing the user to reconsider if they want to continue after their experience.
• Password Change Mistake: A user attempting to change their password accidentally triggered an account lockout that prevented them from using their subscription for two weeks. After submitting a simple inquiry about the lockout, the user was granted a refund for the days they could not access the app’s features, ensuring they felt valued and supported.

Tracking your refund status with Ramble: Walking App, Pedometer is designed to be user-friendly and straightforward. By following these tips, you can efficiently stay updated on your refund progress.

• Check Email Updates: Ramble communicates refund status updates directly through email. Look for emails from support@joinramble.com, which will provide details about your refund request and its current status.
• Use the In-App Notifications: If you have the Ramble mobile app installed, make sure to check your in-app notifications. Updates regarding your refund will be sent here for quick and convenient access.
• Visit Your Account Dashboard: Log in to your account on joinramble.com and navigate to the dashboard. Here, you can find a dedicated section for managing your payments, which includes detailed information about ongoing refunds.
• Access Order History: In the account settings, your order history lists all transactions made and their refund statuses. This section will indicate whether your refund has been processed, is pending, or requires additional information.
• Review Billing Section: Go to the billing section of your account settings for a summary of all transactions. This area shows the latest activity related to your refunds, helping you track any changes in real-time.
• Request Refund Status: If your refund does not appear within the expected timeframe, use the support feature in the app or website to reach out to customer service directly, ensuring you have your order number handy for quicker assistance.