How to Get a Rare Candy Refund

• Order Number: Gather the unique order number associated with your purchase to expedite the refund process.
• Email Address: Provide the email address used for your Rare Candy account to ensure proper identification.
• Transaction ID: Locate the transaction ID from your payment confirmation email or bank statement to reference during your refund request.
• Proof of Purchase: Have a copy of the purchase receipt or confirmation email ready to verify the item you are returning.
• Account Information: Be prepared to provide your Rare Candy account username to assist in locating your order details.
• Reason for Refund: Clearly state the reason for requesting the refund, whether it’s due to dissatisfaction, technical issues, or another reason related to the product or service.
• Condition of Item: If applicable, ensure the item is in its original condition and packaging, and verify any specific return conditions based on Rare Candy’s policy.
• Timeline: Review and be aware of the time frame since the purchase, as refunds are typically processed within a specific window.

*Working days are Monday to Friday, and don't include public holidays.

At Rare Candy, we strive to provide a seamless experience for our users engaging in our services, which primarily center around digital products and collectible items. Understanding your rights and eligibility for refunds is important, and we encourage users to review the following scenarios that may apply to their situations.

• Product Not Received: If a user has not received an order that was confirmed shipped, they may qualify for a refund once the shipping timeframe has elapsed.
• Defective Items: Should an item be received in a defective condition, users might be eligible for a refund if the issue is reported within the specified return period.
• Incorrect Item Sent: Users may be eligible for a refund or exchange if they receive an item that differs from their order confirmation.
• Subscription Service Issues: For those utilizing subscription services, any discrepancies related to service delivery or cancellations that affect the active status might qualify for billing adjustments or refunds as outlined in the service terms.
• Billing Period Concerns: If users notice discrepancies in their billing cycles or charges related to their subscription memberships, they may inquire about their eligibility for adjustments based on account management queries.

In all cases, users are encouraged to consult our customer support for specific details regarding their eligibility and account matters. We are here to assist you and ensure clarity regarding your purchases and subscriptions.

At Rare Candy, users occasionally face situations that prompt them to request refunds, often related to subscription management and account updates. Below are some scenarios highlighting how these requests were successfully handled:

• A User Requested a Refund After Updating Their Subscription Plan: A user wanted to switch from a monthly subscription to an annual one before the renewal date. After contacting customer support, they received a refund for the monthly charge, with the annual plan activated immediately without any disruption.
• Unintentional Subscription Reactivation: One customer inadvertently reactivated their subscription while navigating the account settings. Once they realized the mistake, they reached out to Rare Candy's support team and were able to successfully claim a refund for the most recent charge, reverting back to their previous subscription status without penalty.
• Service Usage Discrepancy: A user found that the features included in their plan were not accessible as expected after renewing their subscription. After clarifying the issue with customer service, they were granted a refund for the portion of the month where they were unable to utilize the services effectively.
• Account Credit for Unused Features: Another user noticed they had not made use of certain premium features included in their subscription over the past months. Upon discussing their account activity with support, they received a credit that could be applied toward future months, which they considered a favorable outcome for their situation.

Tracking your refund status at Rare Candy is simple and efficient. To stay updated on the progress of your refund, follow these specific tips tailored to Rare Candy's system:

• Email Notifications: Rare Candy sends email updates regarding your refund status. Keep an eye on your inbox for notifications that detail when your refund has been initiated, its current status, and any estimated timelines for completion.
• In-App Notifications: If you have the Rare Candy mobile app, check your app notifications. Any changes in your refund status will appear here, ensuring you receive timely updates at your fingertips.
• Account Dashboard: Log into your account at rarecandy.com and navigate to your Order History. Each transaction will display its refund status, including processing times. Look for labels like "Refund Requested," "Refund Processing," or "Refund Completed" to know exactly where your refund stands.
• Billing Section: In the Billing section of your account, you can also find detailed insights about your recent purchases and any pending refunds. This area provides clarity on amounts refunded and adjusts your account balance accordingly.
• Customer Support: If you need more details beyond what's provided in your account, reach out to Rare Candy’s customer support. They can provide personalized updates or clarify any issues regarding your refund.