It’s not uncommon for users to overlook billing details until an unexpected charge pops up, such as an automatic renewal of a subscription. This guide is designed to clarify how refunds at Real Gaming work, outlining who is eligible and providing step-by-step instructions to request your money back efficiently. Our goal is to ensure you have a smooth experience, guiding you through the process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Have your Real Gaming account username and registered email address handy.
Transaction Details: Locate the specific transaction ID related to the purchase you wish to refund.
Purchase Confirmation Email: Keep a copy of the purchase confirmation email that includes the order details.
Documentation of the Issue: Collect any screenshots or documentation that illustrate the reason for the refund request.
Timing of the Purchase: Note the date of your purchase to ensure it falls within the refund policy timeframe.
Payment Method Information: Be prepared to provide details of the payment method used for the purchase (e.g., credit card or PayPal).
Prior Communication: If you have previously contacted support about this issue, reference any case numbers or responses you received.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
E-Wallet (e.g., PayPal)
1-3 working days
Checks
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Real Gaming
At Real Gaming, users access a digital gaming platform that offers live gaming experiences and services. Understanding your rights regarding potential refunds is important as you navigate your engagement with the platform. Various situations related to your account status, subscription inquiries, and service usage may influence your eligibility for a refund.
The following circumstances may qualify for a refund at Real Gaming:
Service Interruption: If there are significant interruptions to the service that impact your gaming experience, such as scheduled maintenance or technical issues.
Subscription Management: Users who experience a misunderstanding with their subscription status due to a change in terms or service offerings may inquire about refund eligibility.
Inability to Access Services: Situations where a user is unable to access their account due to technical issues for an extended period could potentially qualify for a refund.
Inactive Accounts: Users with accounts that have been inactive for a significant time might explore options for refunds based on their unique account circumstances.
Promotional Offers: If promotional credits are misapplied in a way that affects your billing, this can be a basis for discussing eligibility for a refund.
For specific guidance regarding your situation, it is advisable to contact Real Gaming's support team directly.
Step-by-Step Process to Request Your Real Gaming Refund Like a Pro
If you purchased through RealGamingNV.com:
Visit realgamingnv.com.
Scroll to the bottom and click on Contact Us.
Select Email from the contact options provided.
In the subject line, write Request for Refund.
In the body of the email, clearly state your request and mention account inactivity during the billing period.
Include your membership details and any relevant transaction ID.
Click Send and keep a copy of your email for reference.
If you purchased through Apple:
Open the Settings app.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and select your Real Gaming subscription.
Tap Report a Problem.
Select the appropriate issue from the list, such as "Item not as described" or "Subscription renewed without notice".
Provide more details emphasizing usage since purchase and click Submit.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon and select Account.
Tap on Purchase History.
Find the Real Gaming purchase you want to request a refund for.
Tap on the purchase and select Refund or Report a Problem.
Choose Request a refund and explain that the account was unused.
Submit your request and monitor your email for a response.
If you purchased through Roku:
Sign in to your Roku account on the website.
Navigate to the Subscriptions section.
Find the Real Gaming subscription and click on it.
Look for the option to Manage the subscription.
Select Cancel Subscription, but make sure to mention that you are also seeking a refund for the last charge.
Follow up with a request via Roku's support email, detailing the issue.
Emphasize that you weren't aware of the renewal date.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Real Gaming for Refund
Script
Copy
Subject: Refund Request – Real Gaming Account [Your Email]
Dear Real Gaming Customer Support,
I hope this message finds you well.
I am writing to formally request a refund for the following situation: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your reference.
Please confirm receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
You will be notified once your request is reviewed, typically within 1-3 business days.
Processing
Your refund is being processed.
Refunds typically take 3-5 business days to complete during this stage.
Refunded
Your refund has been successfully processed and the funds are returned to your account.
You should see the refund in your account within 5-7 business days depending on your bank.
Partially Refunded
A portion of your request has been refunded.
You will receive an email detailing the amount refunded and the remaining balance.
Completed
Your refund process has been completed successfully.
You can now check your account to confirm the refund amount.
Canceled
Your refund request has been canceled, either by you or by our support team.
You can reach out to customer support if you wish to reinstate your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds at Real Gaming often arise from a variety of user circumstances. Here are some realistic scenarios where users successfully claimed refunds while navigating their accounts:
Subscription Plan Changes: After realizing they needed a lower tier with fewer features, a user reached out to Real Gaming to adjust their subscription plan. The support team promptly issued a refund for the days remaining in the higher tier while seamlessly processing the change to the new plan.
Unintended Subscription Renewal: A user mistakenly thought their subscription was set to expire but received an unexpected renewal notification. Upon contacting Real Gaming for clarification, the team confirmed the user's request for cancellation and issued a refund for the recent charge as a courtesy.
Service Interruption: During a planned maintenance period, a user experienced an extended outage that affected their gameplay experiences. After submitting a support ticket regarding the disruption, Real Gaming offered a refund for the time lost, ensuring the user's satisfaction with their service.
Account Activation Issues: A player encountered difficulties activating their new gaming account, leading to an unintentional charge for an add-on service. After explaining the situation to support, the user received assistance in activating their account and a refund for the charge caused by the technical difficulties.
The Easiest Way to Get a Real Gaming Refund
If you're frustrated trying to get a refund from Real Gaming—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you're wondering how to efficiently track your refund status with Real Gaming, we've got you covered. Understanding the ways Real Gaming communicates refund updates and where to find your refund status can save you valuable time.
Check Your Email: Real Gaming sends regular updates via email regarding your refund status. Look for emails with subject lines including 'Refund Update' and 'Your Refund is Processing' to stay informed about progress.
Utilize the Mobile App: If you have the Real Gaming mobile app, it's a convenient way to track your refunds. Navigate to your account dashboard and select 'Billing' to see current statuses of any pending refunds.
Account Dashboard Insights: Log into your Real Gaming account on their website. Go to the 'Account Settings' section and click on 'Order History' to view detailed information regarding each of your transactions, including refund progress.
Billing Section Overview: In the 'Billing' section of your account, you can find a comprehensive overview of all your financial transactions, including refunds. This section will indicate if your refund is processed, in progress, or awaiting approval.
Real-Time Refund Updates: Real Gaming provides real-time updates once your refund is initiated. You can expect notifications directly in the app or via email, alerting you when your refund status changes.
FAQ
Refunds for subscriptions at Real Gaming are generally not available if the cancellation deadline is missed. We recommend checking your account settings and the specific terms of service for detailed policy information regarding cancellations and potential refunds.
Refund processing times can vary depending on your bank or payment method. Typically, refunds may take anywhere from 3 to 5 business days to appear in your account once they are processed by Real Gaming. Please check with your financial institution for specific timelines related to your transactions.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or services you might have engaged with. If you still believe there is an error, contact our customer support team with details of the charge, and they will assist you in resolving the issue.
If you're unable to obtain a refund directly from Real Gaming, consider reaching out to their customer service again for further assistance. You might also explore escalating your inquiry within their support system to get additional help. Additionally, reviewing your account details may provide insights or options you hadn't previously considered.
If Real Gaming refuses to issue a refund, the first step is to carefully review their refund policy to ensure that all criteria have been met. You may also consider reaching out to their customer support team again for further clarification or assistance regarding your specific situation. Additionally, verifying the details of your account and any relevant transactions may provide more insight into the outcome.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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