Billing can often be an afterthought until an unexpected charge catches you off guard. At Real Talk Therapy PLLC, we understand how important clarity and transparency are when it comes to managing your finances. This guide will walk you through the refund process, detailing who is eligible and providing a straightforward method to request your money back promptly. Our goal is to ensure you feel confident and supported throughout your experience.
What You Should Prepare Before Applying For Refund
Client Account Information: Ensure you have your account details handy, including your full name and email address used for booking sessions.
Transaction ID: Gather the transaction ID from the payment receipt related to your therapy session.
Appointment Details: Note the date and time of the session you are requesting a refund for, as well as any related correspondence.
Service Agreement: Review your service agreement or terms of service provided by Real Talk Therapy PLLC to understand refund eligibility.
Proof of Payment: Collect any payment confirmations or bank statements showing the transaction related to the therapy session.
Refund Reason: Prepare a clear explanation for the refund request to include in your communication with Real Talk Therapy PLLC, specifying any issues that led to your request.
Therapy Session Notes: If applicable, have any notes or documentation from the session that may support your case for a refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 business days
Health Insurance
4-6 weeks
HSA/FSA
3-5 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Real Talk Therapy PLLC
At Real Talk Therapy PLLC, users engaging in therapy services are encouraged to be informed about their rights regarding payment and potential refunds. Refund eligibility primarily depends on the specific circumstances surrounding the therapy sessions and the billing processes implemented by Real Talk Therapy PLLC.
Users may qualify for a refund under the following situations:
Session Cancellation: If a session is canceled by the user with sufficient notice as stipulated in Real Talk Therapy PLLC's cancellation policy, it may be possible to receive a refund for that session.
Session Rescheduling: In cases where a session needs to be rescheduled due to the therapist's unavailability, users may be eligible for a refund or a credit towards future sessions, in accordance with the company's rescheduling policy.
Service Interruption: If there are significant disruptions to scheduled sessions that are not initiated by the user, this may warrant a discussion around refund eligibility on a case-by-case basis with Real Talk Therapy PLLC.
Prepaid Sessions: Users who prepay for multiple sessions and do not utilize all sessions may explore return options for unused sessions according to the specific terms outlined by Real Talk Therapy PLLC.
It is important for users to review the terms of service and policies provided by Real Talk Therapy PLLC for detailed information on eligibility and procedures related to refunds. Understanding these policies will help clarify any questions related to account management and billing inquiries.
Step-by-Step Process to Request Your Real Talk Therapy PLLC Refund Like a Pro
If you purchased through Real Talk Therapy PLLC.com:
Visit the Real Talk Therapy website and log in to your account.
Navigate to the 'Billing' or 'Subscriptions' section from your account dashboard.
Locate your subscription details and look for a 'Request Refund' option.
Fill in the required information and make sure to mention that you were not notified about the subscription renewal.
Submit your refund request and keep an eye on your email for any responses.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your subscription to Real Talk Therapy.
Tap Cancel Subscription to avoid future charges.
To request a refund, go to reportaproblem.apple.com.
Sign in with your Apple ID and select I’d like to request a refund.
Choose the reason for your refund and emphasize that the service was unused.
Submit your request and check for updates via email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find your Real Talk Therapy subscription and tap on it.
Tap Cancel Subscription to stop future billing.
Go to play.google.com/store/account on your computer.
Select the subscription and click on Request a refund.
State your request and mention that the subscription renewed unexpectedly.
Submit your refund request for processing.
If you purchased through Roku:
Visit my.roku.com and sign in to your Roku account.
Click on Manage your subscriptions.
Locate your Real Talk Therapy subscription.
Click Cancel Subscription to prevent future payments.
To request a refund, contact Roku Support by selecting Contact Us from the bottom of the page.
Choose Subscription Issues and explain that you want a refund, highlighting the lack of notice for renewal.
Follow the prompts to complete your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. The details are as follows:
[describe reason]
I would like to request a refund for the amount of [Amount].
I have attached the necessary documentation for your reference.
Could you please confirm receipt of this email and my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Please allow up to 3 business days for us to review your request.
Processing
Your refund is currently being processed by our finance team.
Refund processing typically takes 5-7 business days.
Refunded
The total amount of your refund has been successfully issued.
You should see the funds credited back to your original payment method within 3-5 business days.
Partially Refunded
A portion of the total amount has been refunded.
If you wish to appeal for the remaining balance, please contact our support.
Completed
Your refund process has been completed successfully.
No further action is required on your part.
Canceled
The refund request has been canceled, either by you or the system.
If this was an error, please reach out for assistance to submit a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Real Talk Therapy PLLC, clients may sometimes need to navigate refund requests due to their unique circumstances. Below are a few realistic scenarios illustrating how clients successfully claimed refunds when necessary.
Service Rescheduling: A client had to cancel a scheduled therapy session due to an unexpected personal emergency. After discussing the situation with the office, they were able to receive a refund for the missed session, which was processed quickly, allowing them to feel supported during a tough time.
Package Adjustment: A client initially signed up for a comprehensive therapy package but decided to switch to individual sessions after a few meetings. Upon reaching out to Real Talk Therapy PLLC for clarification on their options, they successfully received a partial refund for the unused sessions of their original package.
Billing Inquiry: After reviewing their account, a client noticed a billing discrepancy linked to their automatic payment plan. They contacted customer service for clarification and, upon verification of their actual session usage, they were granted a refund for the erroneous charge without any issues.
Session Transfer: A client who had to relocate sought to transfer their therapy sessions to a different location affiliated with Real Talk Therapy PLLC. Unfortunately, their new location did not have availability, so a refund was offered for the remaining unused sessions at their current location, making the transition easier for them.
The Easiest Way to Get a Real Talk Therapy PLLC Refund
If you're frustrated trying to get a refund from Real Talk Therapy PLLC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Real Talk Therapy PLLC is a straightforward process designed to keep you informed every step of the way. Here are some efficient methods to check the status of your refund:
Check Your Email: After you initiate a refund, keep an eye on your email. Real Talk Therapy PLLC sends confirmation emails regarding the refund request along with updates as the refund progresses.
Log into Your Account Dashboard: For real-time updates, log into your account on the Real Talk Therapy PLLC website. Navigate to the Billing section where you can find detailed information about your refund status.
Order History Section: In your account settings, the Order History section provides a complete view of all your transactions, including any pending or processed refunds.
In-App Notifications: If you have the Real Talk Therapy PLLC mobile app, ensure notifications are enabled. The app provides instant updates about your refund status, allowing you to track it efficiently from your mobile device.
Customer Support Communication: If you're having trouble finding your refund status, you can reach out to customer support directly. They can provide you with the most up-to-date information regarding your refund.
FAQ
If you forget to cancel your appointment with Real Talk Therapy PLLC on time, unfortunately, you won't be eligible for a refund for that session. It's always a good idea to check the cancellation policy and set reminders to avoid any issues with missed cancellations in the future.
Refund processing times can vary based on the payment method and your bank’s policies. Typically, once a refund is issued, it may take 5 to 10 business days for the funds to appear in your account. For the most accurate information, please check with your financial institution.
If you notice a charge but do not have an active subscription with Real Talk Therapy PLLC, please check your account for any past subscriptions or services you may have signed up for. If you still have questions regarding the charge, reach out to our customer support team for assistance in clarifying the transaction.
If you are unable to obtain a refund directly from Real Talk Therapy PLLC, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system for additional options. Additionally, it can be helpful to review your account details to ensure all relevant information is accounted for in your request.
If Real Talk Therapy PLLC has declined your refund request, we recommend reviewing our refund policy for clarity on eligibility and procedures. Additionally, you may want to reach out to our support team again for further assistance or to clarify any specifics related to your account details.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)