How to Request A reali Refund

• Account Login Information: Ensure you have your username and password ready to access your Reali account.
• Transaction ID: Locate the specific transaction ID for the purchase you are seeking a refund for.
• Order Details: Gather details of the transaction, including date of purchase, amount, and item description.
• Reason for Refund: Prepare a clear and concise explanation of the reason for the refund request, as this may be required.
• Transaction Receipt: Have a copy of your receipt or invoice available to verify the purchase.
• Communication History: If applicable, compile any correspondence with Reali’s customer support regarding the issue.
• Refund Policy Review: Familiarize yourself with Reali’s specific refund policy to understand your eligibility for a refund.
• Payment Method Information: Be ready to provide information regarding the original payment method used for the transaction.

*Working days are Monday to Friday, and don't include public holidays.

At Reali, we strive to ensure a smooth experience for our users as they navigate our services, which primarily focus on property transactions and agent services. Understanding your rights regarding refunds is important, particularly in the context of our various offerings, such as real estate commissions and transaction services. Users may find themselves in circumstances where they seek clarity on their eligibility for refunds based on their specific service engagements.

The following situations could qualify our users for a refund:

• Service Cancellation: If you have completed the necessary steps to cancel your service and are within the timeframe defined in your agreement, you might be eligible for a refund of any unused service fees.
• Subscription Adjustments: Users who modify their subscription tier may have the right to request a refund for any overpaid amounts as a result of downgrading their plan.
• Service Delivery Issues: If there are significant delays or issues with the execution of a contracted service that fall outside of agreed-upon timelines, this may render the service partial or ineffective, potentially qualifying for a refund.
• Billing Discrepancies: If you notice any inconsistencies in your billing that do not align with your service agreement, this should be addressed with our customer service team and may warrant a review for eligibility for a refund.
• Promotional Conditions: If you signed up under a promotional offer and the terms were not honored, you could inquire about a refund based on the change in service value.

It’s essential for users to review their specific service agreements and reach out to our support team for further assistance regarding any questions or clarifications about eligibility for refunds associated with their account circumstances.

At reali, we understand that sometimes an adjustment is needed, whether it's due to changes in personal circumstances or account management decisions. Here are some real user scenarios illustrating how refunds were successfully claimed:

• Subscription Adjustment: A user realized that their original subscription plan did not meet their current needs. After reaching out to customer support, they successfully downgraded their plan and received a prorated refund for the difference in subscription fees.
• Service Interruption: A customer experienced a temporary service outage that affected their access to essential features. After reporting the issue, reali promptly issued a refund for the duration of the downtime, ensuring the user felt valued and supported.
• Change in Service Requirements: A user decided to switch to a different service package that better aligned with their business objectives. After contacting support for assistance, they received a refund for the unused portion of the original package, helping them transition smoothly to the new plan.
• Billing Clarity: A user noticed a discrepancy in their billing statement and sought clarification. Upon reviewing the account, reali's team clarified the charges but also offered a small adjustment as a goodwill gesture, resulting in a successful refund that satisfied the user’s concerns.

Tracking your refund status with reali is straightforward and designed to keep you informed at every stage of the process. Here’s how to efficiently monitor your refund:

• Check Your Email Updates: reali will send you email notifications about your refund status. Keep an eye on your inbox for updates, including confirmation of your refund request and any changes in status.
• Use the reali Mobile App: If you have the reali app installed, you can quickly check your refund status under the ‘Orders’ section. The app will provide real-time updates directly to your device.
• Visit Your Account Dashboard: Log into your account on paulreali.com and navigate to the ‘Order History’ tab. Here you can view detailed information about your past purchases and refund requests.
• Billing Section Monitoring: In the ‘Billing’ section of your account, you can find a clear overview of pending refunds, including amounts and estimated processing times, helping you plan accordingly.
• Refund Process Updates: As your refund progresses, reali will notify you about key milestones, such as when your refund is approved and when the funds are expected to be returned to your original payment method.