How to Get a Reckner Refund

• Order Number: Locate your unique order number associated with your Reckner transaction.
• Email Address: Use the email address linked to your Reckner account for correspondence.
• Transaction ID: Have your transaction ID ready, which confirms the purchase made.
• Purchase Date: Note the date of your purchase to reference during the refund process.
• Reason for Refund: Clearly outline the reason for your refund request, ensuring it aligns with Reckner’s refund policy.
• Account Information: Access your Reckner account to verify any account-specific details that may be necessary.
• Proof of Purchase: Gather any receipts or confirmation emails related to the transaction.
• Correspondence Records: Include any previous communication with Reckner regarding the refund request.
• Return Shipping Label (if applicable): If you are returning a physical product, ensure you have the return shipping label.
• Feedback for Improvement: Consider providing constructive feedback on your experience, which Reckner may appreciate.

*Working days are Monday to Friday, and don't include public holidays.

At Reckner, user rights and eligibility for refunds are rooted in the nature of the services we provide. We offer comprehensive research and data collection services that are tailored to the specific needs of our clients. As such, understanding the conditions under which users may qualify for a refund is essential for effective account management and ensuring satisfaction with our services.

Users may be eligible for a refund under the following circumstances:

• Service Delivery Issues: If a user experiences a significant delay in the delivery of service or fails to receive a service as outlined in their agreement, they may qualify for a refund. This typically applies to instances where a project is not delivered as promised within the specified timeframe.
• Quality Assurance Concerns: In cases where the service provided does not meet the quality standards outlined during the engagement process, users might be eligible for a refund. This could pertain to the accuracy and relevance of the data collected.
• Account Subscription Adjustments: If a user determines that the subscription level does not meet their needs after a specific period, they may inquire about partial refunds for upgrades or modifications made to their subscription. The eligibility parameters for this will depend on the terms associated with the subscription upgrades or changes.
• Project Cancellation: In the event that a user needs to cancel a project due to unforeseen circumstances, they may qualify for a proportional refund depending on the stage of the project and the work completed up to that point.

It is important to note that all refund requests are reviewed on a case-by-case basis to ensure fairness and alignment with Reckner's established policies. Users are encouraged to review their service agreements for specific details related to refund eligibility.

At Reckner, we understand that users may occasionally need assistance with billing and account management. Here are some real user scenarios that illustrate how refunds were successfully claimed:

• Subscription Plan Change: A user wanted to upgrade their subscription from a basic plan to a premium plan halfway through the billing cycle. After reaching out to customer service for clarification on prorated charges, they were informed that the difference would be refunded, which they successfully received after completing the upgrade.
• Account Downgrade Request: Another user decided to downgrade their subscription after finding that the premium features were not being utilized. They contacted Reckner’s support team and clarified their new plan choice. The support team promptly processed a refund for the unused portion of the premium subscription fees.
• Billing Cycle Inquiry: A user noticed an unexpected charge after making adjustments to their account settings. Upon inquiring about the charge, they learned it was related to a previous plan that hadn’t been reflected in the new billing cycle. After discussing the situation with Reckner’s support, they received a swift refund for the charge that was no longer applicable.
• Trial Subscription Transition: A user enjoyed a trial period but accidentally missed the cancellation deadline. Upon reaching out to customer service to explain the situation, they were assisted in switching to a free plan and received a refund for the first month of the subscription that had been billed erroneously.

Tracking your refund status with Reckner is straightforward and designed for your convenience. Use the following tips to ensure you efficiently monitor your refund progress:

• Check Your Email Notifications: Reckner sends out timely email updates regarding your refund status. Look for emails with subject lines like "Refund Request Received" and "Refund Processed" to stay informed on your refund's progress.
• Utilize the Reckner Mobile App: If you have the Reckner mobile app, you can easily check the status of your refunds in the app’s notifications section. Ensure you have push notifications enabled so you receive real-time updates.
• Access Your Account Dashboard: Log in to your Reckner account and navigate to the Order History tab. Here, you can view the status of all your transactions, including pending and completed refunds.
• Explore the Billing Section: In the account settings under the Billing section, you'll find detailed information about your recent transactions and corresponding refunds. This area keeps a comprehensive log of your billing activity.
• Review the Refund Progress Indicators: Reckner provides real-time progress indicators for your refunds, displaying status updates such as "In Process" and "Completed." This helps you gauge the timeline for receiving your funds.
• Contact Customer Support: If you have questions or concerns, Reckner’s dedicated customer support team is available via the in-app chat feature. They can provide specific insights about your refund’s status and any related inquiries.