How to Get a Reformation Refund

• Order Confirmation Email: Have your order confirmation email readily available, as it contains your order number and details of the items purchased.
• Transaction ID: Locate your transaction ID from your payment confirmation. This ID helps Reformation track your order in their system.
• Proof of Purchase: Ensure you have a digital or physical copy of your receipt or invoice, which is necessary for verifying your purchase.
• Account Login Credentials: Be ready to log into your Reformation account to access your order history for specific details about your purchase.
• Return Authorization: If applicable, request a return authorization number (RAN) from Reformation prior to sending items back, as some items may require this to process a refund.
• Photos of Returned Items: Take clear photos of the items you wish to return, especially if they were received damaged or incorrect, as this can expedite the refund process.
• Return Shipping Tracking Number: Keep a record of the tracking number for the return shipment, which is critical in case there are any disputes about the returned items.

At Reformation, users have specific rights regarding their purchases and may be eligible for refunds under certain circumstances. Given that Reformation primarily offers clothing and accessories within an e-commerce model, it's important to understand what situations might qualify for a refund.

• Defective Items: If a product arrived with any defects or damage, users may qualify for a refund or exchange.
• Incorrect Items: If the wrong item was received, customers might be eligible for a refund based on the discrepancy of the order.
• Returns Due to Sizing Issues: Products can typically be returned within the specified return window if the item does not fit as expected, possibly leading to a refund.
• Order Cancellation: If an order is canceled prior to shipment, customers may be eligible for a full refund based on the cancellation policy outlined at the time of purchase.

Customers should review Reformation's return and refund policy for specific timeframes and conditions that apply to each of these scenarios to ensure proper procedures are followed.

Refund requests can arise for various reasons when using Reformation's sustainable and stylish fashion offerings. Here are a few realistic scenarios where users successfully claimed refunds:

• Wrong Item Received: A customer ordered a size M dress but received a size S instead. After contacting customer service, they provided the order number and a photo of the item, leading to a prompt refund along with a prepaid return label for the incorrect size.
• Delayed Shipment: A user anticipated wearing an outfit for an upcoming event but noticed the tracking showed a delay. After reaching out to Reformation’s support team, they were offered a refund as the order did not arrive in time, which allowed them to purchase an alternative outfit locally.
• Product Not as Described: A customer received a pair of jeans that appeared different in person compared to the website's images. After submitting a brief inquiry about their dissatisfaction, they were given a full refund as part of Reformation's commitment to customer satisfaction and quality assurance.
• Subscription Fabric Return: A user subscribed to a fabric rental service but realized they no longer needed the fabric after the first month. They contacted customer service for guidance on returning the unused fabric, resulting in a full refund for that month’s subscription fee without any issues.

Tracking your refund status with Reformation is straightforward and designed to keep you informed throughout the process. Here are some efficient ways to stay updated on your refund:

• Check Your Email: Reformation sends out prompt email notifications concerning the status of your refund. Look for emails that will specify when your return has been received and when the refund is processed.
• Use the App: If you have the Reformation mobile app, it’s an excellent way to track refunds efficiently. Log in to see real-time updates regarding your order and refund status.
• Visit Your Account Dashboard: Access your personal account on the Reformation website. Navigate to the Order History section to view detailed updates on your returns and refunds.
• Billing Section Insights: In your account settings under the Billing section, you can find information on refund transactions. This is where you’ll see if your refund has been processed and when the funds are expected to be credited back to your original payment method.
• Refund Progress Updates: Reformation provides status updates within your account dashboard once your return is initiated. Keep an eye on this for any changes or notifications regarding your refund progress.