Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process at Regenative Labs by providing clear information on eligibility and the steps to swiftly request a refund. We strive to make your experience as seamless as possible, ensuring that you feel supported throughout the process.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the email received upon purchase which includes the order details.
Transaction ID: Have your unique transaction ID ready to expedite the process.
Account Information: Ensure you have your Regenative Labs account login details, as you may need to verify your identity.
Purchase Date: Note the date of purchase for reference in your refund request.
Product/Service Information: Prepare details about the specific product or service you are requesting a refund for, including any subscription plan if applicable.
Reason for Refund: Write a clear explanation of why you are seeking a refund, whether it's due to dissatisfaction or other issues.
Supporting Documentation: Gather any additional documents that support your refund request, such as screenshots or diagnostic reports related to the issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Health Savings Account (HSA)
5-10 working days
Flexible Spending Account (FSA)
5-10 working days
Bank Transfer
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Regenative Labs
At Regenative Labs, we value your satisfaction and strive to ensure that you have a clear understanding of your rights regarding refunds. Our services are designed to support you in your regenerative health journey, and we recognize that circumstances may arise where refund eligibility becomes a relevant topic. Here we outline specific situations that may qualify for a refund based on your individual account circumstances.
Product Satisfaction: If you received a product and feel it does not meet your expectations based on the details provided, this situation may warrant a refund request within a specified period after receipt.
Service Cancellation: Should you decide to cancel a subscription service with us, it’s important to review the timing of your cancellation. Depending on your subscription terms, this may influence your eligibility for a refund on your most recent billing cycle.
Service Delivery Issues: In the event that a scheduled service could not be rendered due to unforeseen circumstances, you may inquire about refund eligibility for that specific booking.
Account Management Queries: If you experience any confusion regarding billing periods or automatic renewals, reaching out for clarification might help establish whether a refund could apply based on your account settings.
Please familiarize yourself with our specific policies on refunds for the most accurate information, and feel free to reach out to our customer service team for assistance tailored to your specific situation.
Step-by-Step Process to Request Your Regenative Labs Refund Like a Pro
If you purchased through Regenative Labs.com:
Visit the Regenative Labs website.
Scroll down to the bottom of the page and click on "Contact Us".
Fill out the form with your details, including:
Your full name
Email address associated with your account
Subject: Refund Request
In the message box, start by stating: "I would like to request a refund for my subscription which recently renewed."
Mention that the subscription renewed without notice or that the account has been unused.
Submit the form and await a response.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID (your name at the top of the settings menu).
Select Subscriptions.
Find your Regenative Labs subscription and tap on it.
Tap on Report a Problem.
Choose "I want to request a refund".
In the comment section, note that the subscription auto-renewed unexpectedly and that you have not used the service.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) and select Account.
Go to the Purchase History.
Locate your Regenative Labs subscription and tap on it.
Select Refund.
In the feedback section, mention that you are requesting a refund because the subscription renewed without prior notification or you have not utilized the service.
Submit your refund request.
If you purchased through Roku:
Visit the Roku website and log in to your account.
Go to My Account and find My Subscriptions.
Select the Regenative Labs subscription.
Click on Manage Subscription.
Look for the option to Request Refund.
In the request section, detail that the subscription auto-renewed without notice and that you have not used it.
Complete the request submission.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation for your review.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
Your refund is in progress, and you will be notified when it is reviewed.
Processing
The refund request has been approved and is being processed.
Your refund is currently being handled; it may take a few business days to complete.
Refunded
The refund has been successfully completed.
The funds have been returned to your original payment method.
Partially Refunded
A portion of the order has been refunded.
You will receive a partial refund, and you can check the details in your account.
Canceled
The refund request has been canceled.
Your refund will not be processed; if you need further assistance, contact customer support.
Completed
The refund process is complete and all steps have been finalized.
Your refund process is finalized, and you can see the transaction history in your account.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Regenative Labs, users may occasionally need assistance with their accounts, leading to successful refund claims under specific circumstances. Here are some scenarios illustrating how users have navigated refund processes effectively:
Subscription Plan Changes: A user decided to upgrade their subscription plan mid-cycle but later realized they could not utilize the additional features. They contacted Regenative Labs to downgrade their plan and received a pro-rated refund for the unused portion of the upgraded plan.
Product Misdelivery: One customer ordered a set of wellness products but received the wrong items due to a fulfillment error. After reaching out to customer support, they were able to return the incorrect products and receive a full refund while also receiving the correct items free of charge.
Account Management Issues: A user accidentally renewed their subscription for an additional year while already having an active plan. They reached out to Regenative Labs to clarify their subscription status and were able to successfully request and receive a refund for the additional renewal upon confirming they didn’t intend to extend their subscription.
Service Interruption: A subscriber experienced an unexpected downtime that affected their access to digital wellness sessions. After reporting the issue, Regenative Labs provided a refund for the affected month as a goodwill gesture, acknowledging the disruption in service.
The Easiest Way to Get a Regenative Labs Refund
If you're frustrated trying to get a refund from Regenative Labs—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at Regenative Labs is essential for staying informed about your transactions. We provide multiple ways for you to monitor your refunds seamlessly.
Check your email: After initiating a refund, keep an eye on your email for updates from Regenative Labs. We will send you notifications that include details about the refund process and estimated timelines.
Utilize the mobile app: If you have the Regenative Labs mobile app, you can easily track your refund status there. Navigate to the 'Orders' section where you can view the current status of your refund.
Access your account dashboard: Log into your Regenative Labs account on our website. In your account dashboard, head over to the 'Order History' section. Here, you can view all past transactions and the status of any refunds you’ve requested.
Review the Billing section: Your account settings contain a 'Billing' section where any financial transactions, including refunds, are detailed. This allows you to see the progress and any notes related to your refund.
Stay updated with in-app notifications: If you have enabled notifications in the Regenative Labs app, you will receive push alerts about your refund status directly on your device, keeping you informed in real-time.
Contact customer support for inquiries: If you need further information about your refund, don’t hesitate to reach out to our customer support team. They can provide insights into your refund progress and clarify any outstanding details.
FAQ
If you forgot to cancel your subscription on time, we understand that life can be hectic. Unfortunately, our policy generally does not allow for refunds in these cases, but we encourage you to reach out to our customer support team for assistance. They may be able to offer guidance or options tailored to your situation.
Refund processing times can vary depending on your bank or payment method, typically taking between 5 to 10 business days for the funds to appear in your account. You will receive a confirmation email once your refund has been processed, and tracking the status through your payment provider may provide additional updates.
If you see a charge but do not have an active subscription, please first check your account for any subscription details or past orders. If you're still uncertain, we recommend contacting our customer support team with your order information for further assistance in clarifying the charge.
If you're unable to receive a refund directly from Regenative Labs, consider reaching out to their customer service team for further assistance. You can also explore escalating your inquiry within their support system for additional review. Additionally, reviewing your account details may provide insights into the status of your refund request.
If Regenative Labs refuses to issue a refund, you may want to carefully review their refund policy to ensure your situation aligns with their terms. Additionally, consider reaching out to their customer support team again for further clarification or to discuss any additional options that might be available. It's also a good idea to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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