Navigating billing for services like Relentless Trainer can often be overlooked until an unexpected charge comes to light, such as an automatic subscription renewal. This guide is designed to clarify how refunds work for Relentless Trainer, who can request them, and the straightforward steps to take for a prompt refund. By following these instructions, you’ll be equipped to easily manage your subscription and ensure a smooth refund process.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate and have your original order confirmation email, which includes the transaction details and confirmation number.
Transaction ID: Gather your unique transaction ID for the purchase, which is essential for identifying your order in their system.
Account Log-In Credentials: Ensure you have access to your Relentless Trainer account, as you may need to verify your account status and subscription details.
Proof of Purchase: Prepare any receipts or payment confirmations from the transaction to support your refund request.
Subscription Plan Details: Have the specifics of your subscription plan, including the payment frequency and any promotional codes used, readily available.
Reason for Refund: Be ready to clearly state the reason for your refund request, such as dissatisfaction with the service, billing issues, or unauthorized charges.
Feedback on Service: It might help to outline your experience with the training program, as constructive feedback might be required if you encountered issues.
Customer Support Documentation: If you've had prior communications with customer support regarding your issue, gather those emails or chat logs as evidence of your attempts to resolve the matter.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Relentless Trainer
At Relentless Trainer, we value our users and understand that circumstances may arise that lead to inquiries about refunds or adjustments related to your subscription or service. Our approach is to ensure that our users have a clear understanding of the conditions under which they might be eligible for a refund or credit. Given the nature of our fitness coaching and training programs, the following scenarios may qualify for a refund:
Program Access Issues: If you encounter technical difficulties that prevent you from accessing your training materials and support, and these issues have not been resolved in a timely manner.
Service Disruptions: In the event that scheduled coaching sessions are canceled by Relentless Trainer due to unforeseen circumstances, users may be eligible for a credit towards future services.
Program Changes: If there are significant alterations to the program you initially signed up for, which do not align with your expectations, you may inquire about refund options.
Inactive Subscriptions: Users who have not actively utilized their subscription services for a predetermined period may be able to discuss their circumstances to determine if a refund or credit is appropriate.
Health and Safety Concerns: If you experience issues pertaining to health and safety that affect your ability to engage with the training program, this may lead to discussions about eligibility for refund or credit.
Account Management Issues: Situations that involve incorrect billing due to account management questions may be addressed, allowing for potential adjustments in line with our policies.
We encourage users to review their account status and reach out directly to Relentless Trainer customer support for specific inquiries regarding their situation. Understanding eligibility is essential, and we are here to assist you in navigating your options within our policies.
Step-by-Step Process to Request Your Relentless Trainer Refund Like a Pro
If you purchased through RelentlessTrainer.com:
Visit relentlessmethod.com.
Scroll down to the bottom of the homepage and click on Contact Us.
Select Support from the options available.
Fill out the contact form with your information.
In the subject line, write Refund Request.
In the message body, mention that you would like to request a refund due to the subscription renewed without notice.
Include your account details and any relevant transaction information.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID (your name at the top).
Tap on Subscriptions.
Select the subscription for Relentless Trainer.
Tap on Cancel Subscription (if required) and then tap on Report a Problem.
Choose Inconsistent charges or Item not as described.
Explain that the subscription renewed without notice and you would like a refund.
Submit your request through the Apple reporting form.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the menu button (three horizontal lines) on the top left.
Select Subscriptions.
Find and select the Relentless Trainer subscription.
Tap on Cancel Subscription (if necessary).
After cancellation, return to the Google Play Store menu and select Account.
Tap on Purchase History.
Find the Relentless Trainer charge and select Report a problem.
Choose Refund request and then indicate the issue by stating that the subscription renewed without notice.
Submit the refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on Manage account in the top navigation bar.
Select Subscriptions.
Locate the Relentless Trainer subscription and select Cancel Subscription.
After cancellation, go back to Manage account.
Select Order history.
Find the relevant transaction and click on Report a problem.
Explain that the subscription renewed without notice and you'd like to request a refund.
Submit your request and watch for a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund. The details of my account and the billing situation are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. Please find attached the relevant documentation for your review.
Kindly confirm the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted, but not yet processed.
You will receive an update once the request is reviewed, typically within 1-3 business days.
Processing
Your refund is currently being evaluated and processed by our team.
The process usually takes 3-7 business days, and you will be notified of any developments.
Refunded
Your refund has been successfully processed and approved.
The funds should reflect in your account within 5-10 business days, depending on your bank's policies.
Partially Refunded
A portion of your original payment has been refunded.
You will receive notification of the amount refunded, and the remaining balance will be available as store credit.
Completed
The refund process is fully completed and closed.
You can consider the matter resolved; thank you for your understanding.
Canceled
Your refund request has been canceled and will not proceed further.
If you believe this is an error, please contact our support team for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Relentless Trainer, users occasionally find themselves needing to navigate refund requests for various reasons. Here are some realistic scenarios where customers successfully claimed refunds:
Subscription Downgrade: A user decided to downgrade from a premium training program to a basic plan after realizing the advanced features were not necessary for their fitness goals. After submitting a refund request for the difference in subscription fees, the user received a prompt refund in accordance with the Relentless Trainer policy.
Session Cancellation: A customer paid for a series of personal training sessions but had to cancel due to unforeseen circumstances. They reached out to Relentless Trainer's support, explaining the situation. The team was able to provide a refund for the unused sessions in line with their cancellation policy.
Billing Error Clarification: After reviewing her account, a user noticed that a recent charge seemed higher than expected. Upon contacting customer service, they clarified that an additional service had been added by mistake, leading to a successful refund for the extra charge.
Trial Program Experience: A user participating in a free trial decided it wasn't a fit for them. They contacted Relentless Trainer before the trial ended to formally cancel their account, and received a refund for any non-utilized portions of the program they had inadvertently been charged for.
The Easiest Way to Get a Relentless Trainer Refund
If you're frustrated trying to get a refund from Relentless Trainer—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Relentless Trainer is straightforward and efficient, thanks to several dedicated features designed to keep you informed throughout the process. Here are specific tips to help you monitor your refund effectively:
Check Your Email Notifications: Relentless Trainer sends automatic email updates regarding your refund status. Look for emails that provide details on when your refund request has been received, processed, and any relevant timeline for completion.
Utilize the In-App Notifications: If you're using the Relentless Trainer mobile app, enable notifications to receive instant updates about your refund status. These notifications can keep you informed of any changes without needing to log into your account.
Visit Your Account Dashboard: Log into your Relentless Trainer account and navigate to the Billing Section of your dashboard. Here, you can find detailed information on your past transactions and their refund statuses, including whether your refund is pending, approved, or completed.
Check the Order History: In your account settings, go to Order History. This section provides a comprehensive view of all your purchases, including any associated refund requests. You can click on each order to view the specific status of any pending refunds.
Refund Progress Information: Within your account, each refund request is marked with specific progress indicators—look for phrases like “processing”, “approved”, or “completed” to quickly gauge where your refund stands.
Contact Customer Support: If you have questions or concerns about your refund, don’t hesitate to reach out to the Relentless Trainer support team via the Help Center. They can provide personalized updates and assist you further.
FAQ
If you forgot to cancel your subscription on time, unfortunately, refunds are generally not available for that billing cycle. We recommend checking the specific terms outlined in your account or reaching out to our support team for assistance on your situation.
Refund processing times may vary depending on your bank or payment provider, but generally, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. Please bear in mind that weekends and holidays can affect the timing.
If you see a charge but do not have an active subscription, please first check your email for any recent notifications regarding your account status. If you still believe there’s an error, contact our customer support team through the website, and they will assist you in reviewing your account and clarifying any charges.
If you're unable to obtain a refund directly from Relentless Trainer, consider reaching out to their customer service team again for further assistance. You might also explore escalating your concern within their support system or reviewing your account details to understand the refund process better.
If Relentless Trainer refuses to issue a refund, consider reviewing the refund policy on their website to ensure all criteria for a refund were met. Additionally, you might reach out to their customer support team again for further clarification or assistance. It could also be helpful to check your account details to confirm any relevant information regarding your purchase.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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