How to Get a RELEVATE Refund

• Account Information: Your registered email address associated with your RELEVATE account.
• Order/Transaction ID: The unique identifier for your purchase, which can be found in your order confirmation email.
• Purchase Date: The exact date you made the purchase, necessary for the refund eligibility period.
• Reason for Refund: A clear explanation of why you are requesting a refund; this may include issues such as dissatisfaction with the product or service.
• Proof of Purchase: A copy of your order confirmation or receipt showing the transaction details.
• Subscription Details: If applicable, note your subscription plan and any billing cycles pertinent to your request.
• Communication Records: Any previous correspondence with RELEVATE’s customer support regarding your issue may also be beneficial.
• Product Condition: If you are returning a physical item, ensure the product is in its original packaging and condition, if applicable.

At RELEVATE, users have certain rights regarding their subscription and billing processes. As a provider of cognitive health solutions, RELEVATE aims to ensure that its users have a clear understanding of their eligibility for refunds under specific circumstances related to their subscription services.

The following situations may qualify users for a refund:

• Cancellation during the trial period: If you cancel your subscription within the specified trial period, you may be eligible for a full refund of your initial payment.
• Subscription not accessed: Users who have not accessed the service for a certain duration after their renewal may be eligible for a refund, provided the request is made within the set timeframe.
• Service discontinuation: In the event that RELEVATE discontinues a service feature or undergoes significant changes that affect how the service is delivered, users may qualify for a refund if the service rendered does not match what was originally offered.
• Billing discrepancies: If you notice a discrepancy related to your subscription that affects the amount charged, you may inquire for a review of your billing and possibly a refund adjustment based on the findings.
• Account upgrade or downgrade: If you upgrade or downgrade your subscription plan and submit a refund request related to the previous plan's payment, this may be eligible for review.

It is important for all users to review RELEVATE's specific refund policy details as they provide clarity on these circumstances. For any questions or to initiate a refund inquiry, users are encouraged to contact RELEVATE’s customer support for assistance and guidance.

Real User Scenarios: When and How Refunds Were Successfully Claimed

• A user who subscribed to RELEVATE for its cognitive enhancement program noticed that they had accidentally selected a plan with an annual commitment instead of a monthly option. After reaching out to customer support, they clarified their desired plan and received a refund for the extra amount charged, successfully switching to a more suitable monthly plan.
• After participating in a three-month trial of a cognitive toolkit, a user decided that it wasn't the right fit for their needs. They contacted RELEVATE to express their decision and requested a refund for the unused period. The customer service team processed their request efficiently, allowing the user to feel more content with their subscription management.
• A user faced some technical issues when accessing certain features of RELEVATE’s online platform during a specific billing cycle. After submitting a detailed message to the support team regarding the difficulties, they were offered a partial refund for that period to compensate for the inconvenience while the issues were being resolved.
• One user wanted to switch from the basic to a premium subscription level to access additional resources. Upon noticing a billing activity that was unclear to them, they reached out for clarification. The support team not only clarified the charges but also provided a refund for the difference between the two plans for the time frame before the upgrade was completed.

Tracking your refund status with RELEVATE is straightforward and efficient. Here are some specific tips to help you stay updated on your refund progress:

• Email Notifications: Keep an eye on your email inbox for notifications from RELEVATE. You’ll receive email updates as soon as your refund request has been approved or if there are any necessary actions you need to take.
• Account Dashboard: Log into your RELEVATE account and navigate to the Order History section in your dashboard. Here, you can find detailed information regarding the status of your refunds.
• In-App Notifications: If you use the RELEVATE mobile app, check for in-app notifications which will alert you to the latest updates about your refund status in real-time.
• Billing Section: Visit the Billing section within your account settings. This is where you can see a summary of your transactions, including any pending refunds and their current status.
• Refund Timeline: When viewing your refund status, RELEVATE provides a timeline that outlines key stages of your refund process, helping you understand when to expect completion.
• Customer Support: If you need further assistance, utilize the live chat feature in the app or on the website where RELEVATE’s support team can provide detailed updates regarding your refund status.