It’s common to overlook billing details until an unexpected charge catches your attention, such as an automatic subscription renewal. This guide is designed to clarify how Relieva’s refund process works, who qualifies for refunds, and the steps you can take to request your money back swiftly. Our aim is to make your experience as seamless as possible, ensuring you feel supported throughout the process.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Ensure you have the initial order confirmation email that includes details about your purchase.
Transaction ID: Locate the unique transaction ID for the purchase you are requesting a refund for.
Account Information: Have your Relieva account details ready, including the email address associated with your account.
Reason for Refund: Clearly state the reason for your refund request, including any specific issues with the product or service.
Photos or Documentation: Gather any relevant photos or documentation that can support your claim, such as product images or screenshots of issues.
Return Instructions: Review any specific return instructions provided by Relieva, especially for physical products.
Customer Support Communication: If you have already communicated with customer support, keep records of any correspondence regarding your refund.
Return Shipping Tracking: If applicable, retain tracking information for any returned items to confirm their return.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Flexible Spending Account (FSA)
5-7 working days
Health Savings Account (HSA)
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Relieva
At Relieva, we strive to ensure a positive experience for all of our users through our health-related services and products. Understanding your eligibility for refunds is essential, especially when managing your subscription and services. Below are some scenarios under which users may qualify for a refund, reflecting Relieva's commitment to customer satisfaction.
Service Discontinuation: If a particular service or product is discontinued by Relieva after your subscription or purchase, you may be eligible for a refund for any unused portion.
Billing Errors: Users who believe they have been charged incorrectly based on their specific subscription tier or product selection might request a review for possible adjustments or refunds.
Product Satisfaction: If you purchase a product and do not find it satisfactory for your intended use within the designated trial period, you may be eligible for a refund as per Relieva’s satisfaction guarantee policy.
Account Management Changes: Users who find that their account settings were inadvertently adjusted, resulting in unforeseen charges, may inquire about the possibility of a refund for those charges.
Subscription Changes: If you've made modifications to your subscription plan that unintentionally led to additional charges during the billing cycle, this may be eligible for review for possible refunds as per Relieva's policy.
Please refer to Relieva's official refund policy for complete details and to initiate any refund inquiries, ensuring that you meet all necessary criteria. Customer support is available to assist with any specific inquiries related to your account status or eligibility for refunds.
Step-by-Step Process to Request Your Relieva Refund Like a Pro
If you purchased through Relieva.com:
Visit the Relieva website and log in to your account.
Navigate to the "Billing" or "Subscription Management" section.
Locate the recent charge you want to dispute and click on "Details."
Find the option to "Request Refund" and click on it.
In the message box, say that you did not receive adequate notice before the renewal.
Submit the request and take note of any confirmation number provided.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select "Subscriptions."
Find and tap on the Relieva subscription.
Scroll down and click on "Report a Problem."
Choose "I’d like to request a refund" and explain that you were unaware of the upcoming charge.
Submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select "Payments & Subscriptions."
Tap on "Subscriptions" and find your Relieva subscription.
Click on "Cancel Subscription" (you may not be charged again).
To request a refund, go to the Google Play website.
Locate the "Order History" section and find the Relieva charge.
Click on "Request a refund" and mention that you were unaware of the charge.
Submit your request and await confirmation.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the "Manage Account" section.
Find your subscription under "Billing History" and select it.
Look for the "Request Refund" link.
In your request, indicate that you were not notified of the renewal.
Submit your request and ensure you save any confirmation information.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am reaching out to request a refund regarding my account with you. My billing situation is as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your review.
I kindly ask for a confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter. Please feel free to contact me at [Your Phone Number] if you need any further information.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is under review and has not yet been processed.
Your request is being evaluated; you will receive an update within 3 business days.
Processing
Your refund is being processed. All necessary checks are underway.
The refund is underway; expect it to complete within 5-7 business days.
Refunded
The refund has been successfully processed and the amount returned.
The refund has been credited to your original payment method.
Partially Refunded
A part of your refund has been issued, but not the full amount.
You will receive a notification and the remaining amount may be processed later.
Completed
The entire refund process is complete. All funds are returned.
You can confirm that the refund amount has been fully processed and credited.
Canceled
The refund process has been canceled either by you or our team.
If you have any questions about the cancellation, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Relieva, users occasionally have questions regarding their subscriptions or services, leading to successful refund claims in various situations. Here are some real user scenarios:
Subscription Change Request: A user decided to downgrade their subscription plan within the billing cycle and was charged for the full month. Upon contacting Relieva to clarify the billing process, they successfully received a prorated refund for the unused period of the higher plan after explaining their intent to downgrade.
Service Usage Clarification: A customer signed up for a specific therapy service but realized it wasn't a good fit due to a misunderstanding of the offerings. After explaining their situation to Relieva's support team, they were granted a full refund for the first month of service, as it was within the satisfaction guarantee period.
Plan Reactivation Confusion: A user accidentally reactivated their subscription after previously canceling it while intending to pause their account. They reached out to customer service, clarified the misunderstanding, and received a full refund for the recent charge, with assistance in properly pausing their account moving forward.
Billing Discrepancy Inquiry: A user noticed an unexpected charge on their account that didn't align with their service usage. Upon contacting Relieva for a billing inquiry, they learned it was due to an annual renewal. After discussing their usage and intent, the company approved a refund for the selected period, ensuring the user felt satisfied with their service journey.
The Easiest Way to Get a Relieva Refund
If you're frustrated trying to get a refund from Relieva—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Relieva is straightforward and efficient, allowing you to stay informed throughout the process. Here are some tailored tips to help you navigate the tracking process conveniently:
Check Your Email Updates: Relieva sends automatic email notifications when your refund request is initiated, processed, and completed. Look for emails from Relieva with the subject line "Refund Update" to stay informed.
Utilize the Relieva Mobile App: If you have the Relieva app installed, you can track your refund status directly from your mobile device. Navigate to the "Orders" section, where you’ll find real-time updates on your refund.
Account Dashboard Overview: Log in to your Relieva account and access your account dashboard. Here, you’ll find a dedicated "Order History" section that details the status of each order, including any pending refunds.
Billing Section Insights: For a deeper look, head over to the "Billing" section of your account settings. This area provides specific details on your refund, including the amount and expected processing times.
Customer Support Access: Should you require additional assistance, Relieva’s customer support can be reached via the help section in your account. You can also initiate a chat directly for quicker response times on refund inquiries.
FAQ
If you forget to cancel your subscription on time, refunds may not be possible according to our policy. We recommend reaching out to our customer support team for assistance, as they can provide the best guidance based on your specific situation.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank or card issuer. Once the refund is initiated, you'll receive a confirmation email detailing the transaction. If you have any concerns about the refund status, feel free to reach out to our customer support for assistance.
If you see a charge but don’t have an active subscription, please first check your account to verify your subscription status. If everything appears correct, contact our customer support team with the details of the charge, and they will assist you in resolving the issue.
If you're unable to obtain a refund directly from Relieva, consider reaching out to their customer service team again for further assistance. You may also explore escalating the issue within their support system for more resolution options. Additionally, reviewing your account details could provide insights into potential solutions.
If Relieva has refused to issue a refund, you may want to carefully review their refund policy for any specific conditions that apply. Additionally, consider reaching out to their customer support team again to clarify your situation or discuss alternative solutions. It might also be helpful to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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