Many users only pay attention to billing when an unexpected charge arrives, such as an automatic renewal of a subscription. Understanding how refunds work can be essential for managing your finances effectively. This guide will walk you through the refund process for Relove, including who is eligible for a refund and the steps to quickly request your money back. Our goal is to ensure you have all the information you need to navigate the process with confidence.
What You Should Prepare Before Applying For Refund
Order Number: Locate the specific order ID linked to your purchase on Relove.
Email Confirmation: Ensure you have the order confirmation email that includes transaction details.
Reason for Refund: Prepare a clear explanation for your refund request, specifying whether it was due to a product issue, service dissatisfaction, or other reasons.
Photos of the Product: If applicable, take clear images showing the issue with the product as visual proof.
Item Return Tracking: Keep the tracking details of any returned item to confirm its return to Relove.
Payment Method Details: Note the payment method used for the transaction, such as credit card or bank transfer.
Account Information: Ensure your Relove account login details are handy for any follow-up communications.
Previous Correspondence: Collect any prior emails or messages exchanged with Relove regarding the order for reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Net Banking
3-5 working days
UPI
Instant to 3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Relove
At Relove, we strive to provide a seamless experience for our users while offering a variety of curated second-hand fashion items. Users seeking refunds should understand the criteria that determine eligibility, particularly in relation to their purchases and overall account management.
Refund eligibility at Relove may vary based on different situations that users encounter. Here are some scenarios that may qualify for a refund:
Item Not Received: If a user has not received their purchased item within the expected delivery period, they may be eligible for a refund.
Defective or Damaged Items: Users who receive an item that is significantly different from the description or is damaged upon arrival might find grounds for a refund.
Order Cancellations: If a cancellation request is made prior to shipping, users could be eligible for a full refund.
Change of Mind: Relove may provide a limited window for users to return items due to a change of mind, where refunds could be considered based on the specific return policy periods set by Relove.
Billing Queries: Users seeking clarification on subscription renewals or charges might inquire about adjusting their billing statement, potentially leading to refund eligibility under certain conditions.
Users should refer to the Relove refund policy for specific guidelines related to their situation and ensure that they meet any necessary criteria for return requests to be processed appropriately.
Step-by-Step Process to Request Your Relove Refund Like a Pro
If you purchased through Relove.com:
Visit the Relove website and log into your account.
Navigate to the Your Account section.
Click on Memberships or Billing to locate your subscription details.
Select the subscription for which you want a refund.
Click on Request Refund.
In the message, mention that you were unaware of the renewal date and express that the account was not utilized recently.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Tap on Subscriptions.
Select the Relove subscription.
Tap on Report a Problem.
Choose Request a Refund and describe your situation, emphasizing that you did not intend to renew.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines in the top-left corner).
Select Account and then Purchase History.
Find the Relove subscription in the list.
Tap on it, then select Refund.
In the notes, mention that you were charged unexpectedly and that you wish to receive a refund.
If you purchased through Roku:
Navigate to the Roku Channel Store on your Roku device.
Go to My Account or Manage Account options.
Find the Relove channel in your purchased items.
Select the channel and choose Manage Subscription.
Click on Request Refund.
Explain clearly that you did not intend for your membership to renew and haven’t utilized it for a while.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Your refund request has been received but is awaiting approval.
You will be notified once your request is reviewed, usually within 24-48 hours.
Processing
Your refund is being processed by our team.
Please allow 3-5 business days for the transaction to complete.
Refunded
Your refund has been successfully completed.
The refunded amount has been credited back to your original payment method.
Partially Refunded
A portion of your refund has been issued.
The remaining balance may be sent later, or you may be instructed on how to claim it.
Completed
Your refund process has been finalized.
You can confirm your refund in your transaction history.
Canceled
Your refund request has been canceled, either by you or by the team.
If you believe this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Relove, users may encounter various situations that lead them to claim refunds, reflecting the nature of the services offered. Here are some real user scenarios showcasing how customers successfully navigated the refund process:
Subscription Downgrade: A user decided to downgrade their subscription after realizing they didn't need the premium features for a few months. After reaching out to Relove's customer service to confirm the downgrade and confirming it's effective immediately, they received a refund for the unused portion of the premium subscription.
Accidental Purchase: A customer mistakenly purchased an item while browsing the website. Upon discovering the error shortly after the transaction, they contacted Relove's support team. The team promptly assisted in processing a refund since the item had not yet shipped.
Service Interruption: During a scheduled maintenance period, a user experienced extended service interruptions that impacted their usage. After submitting a support ticket regarding the issue, Relove granted a refund for that month’s subscription, acknowledging the inconvenience caused.
Order Modification: After placing an order, a user realized they needed to modify their delivery preferences. They reached out to Relove’s customer service to clarify their options. The team helped them adjust their order and processed a partial refund to accommodate the changes in delivery timing.
The Easiest Way to Get a Relove Refund
If you're frustrated trying to get a refund from Relove—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on Relove is straightforward and efficient. Here are some specific steps to ensure you stay updated on your refund progress.
Check Your Email: Relove sends out refund status updates through email. Look for messages from support@relove.in, as they will contain important information about your refund, including approval and processing stages.
Use the Relove App: If you have the Relove mobile app, you can easily track your refund status in real-time. Navigate to the 'Orders' section, where you'll find a summary of your recent purchases along with their current refund status.
Visit Your Account Dashboard: Log in to your Relove account on the website and go to the 'Account Settings' section. Here, you can find a specific area dedicated to 'Order History' that details all your transactions, including refunds.
Review the Billing Section: In the 'Billing' section of your Relove account, you can see a detailed timeline of your refunds, with notes on when they were initiated and when you can expect them to be completed.
Check for Notifications: In the app and online dashboard, keep an eye out for in-app notifications. These are often generated when there's an update regarding your refund, ensuring you never miss a crucial update.
FAQ
If you forgot to cancel your subscription on time, we understand that this can happen. Unfortunately, refunds cannot be processed for the missed cancellation period. We recommend reviewing your account details to manage your subscription effectively in the future.
Refund processing times can vary depending on your bank or payment method. Typically, once a refund is initiated by us, it may take anywhere from 5 to 10 business days for the amount to appear in your account. We appreciate your patience during this process.
If you notice a charge but do not have an active subscription, please first check if you have any other accounts associated with Relove that may be active. If you still need assistance, contact our customer support team with details of the charge, and they will help you investigate the matter further.
If you are unable to obtain a refund directly from Relove, consider reaching out to their customer service team again for further assistance. You might also explore escalating your request within their support system to ensure it is reviewed thoroughly. Additionally, reviewing your account details and any relevant communication may provide further insight into your situation.
If Relove refuses to issue a refund, start by reviewing their refund policy to ensure familiarity with the terms. You may also consider contacting customer support again to clarify the situation or provide any missing information that may assist in the process. Additionally, double-checking your account details can sometimes help address any discrepancies or misunderstandings.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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