Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work for RELX Philippines, including who qualifies for a refund and the steps needed to request your money back efficiently. We aim to provide you with clear, concise information to help you navigate the process with ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Locate and have ready the original confirmation email from **RELX Philippines** that includes your order number.
Transaction ID - Ensure you have the transaction ID available; you can find this in your order history on the RELX website or app.
Product Condition Evidence - Take clear photos of the product if it's damaged or defective, as this will support your refund claim.
Reasons for Refund - Prepare a succinct explanation detailing why you are requesting a refund, referencing any product issues or service dissatisfaction.
Account Information - Have your RELX account details ready, including your registered email address and phone number for verification purposes.
Return Shipping Receipt - If applicable, retain the receipt for any shipping charges incurred while returning the item.
Payment Method Details - Be prepared to provide details regarding the original payment method used, including the card type or payment service, for seamless processing.
Customer Support Chat History - If you've previously contacted support, keep a record of any chat history or correspondence related to your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-7 working days
Gcash
1-3 working days
PayMaya
1-3 working days
Cash on Delivery (COD)
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from RELX Philippines
At RELX Philippines, customers have certain rights regarding their purchases and subscription services. Understanding the eligibility for refunds is essential for users who may encounter various scenarios affecting their orders or subscriptions. The company primarily offers vaping products and related services, which may lead to specific situations that could qualify for refunds based on customer circumstances.
Below are some situations that may qualify users for a refund from RELX Philippines:
Product Defects: If a purchased device or product is defective upon receipt, customers may be eligible for a refund or replacement.
Product Authenticity Issues: If there are concerns regarding the authenticity of a product received, users may inquire about refund options.
Subscription Cancellation within Grace Period: For customers who wish to cancel their subscription, there may be a specific grace period after the first charge in which they could qualify for a refund.
Order Discrepancies: If an order received differs from what was placed in terms of product type or quantity, customers might explore refund options.
Shipping Issues: In instances where products are lost during shipping or arrive damaged, customers may be eligible for a refund depending on the circumstances.
Users are encouraged to review the specific conditions and policies laid out by RELX Philippines to understand their rights and the processes involved in requesting a refund.
Step-by-Step Process to Request Your RELX Philippines Refund Like a Pro
If you purchased through RELX Philippines.com:
Visit relxnow.com and log into your account.
Go to the Account Settings section.
Select Billing Information from the menu.
Locate your recent subscription or membership details.
Click on the Request Refund link next to the relevant transaction.
In the message field, mention that your subscription was renewed without notice.
Submit the refund request and note the confirmation number.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the RELX membership in the list and tap on it.
Scroll to the bottom and tap on Report a Problem.
Choose Billing Issue and then select your recent charge.
In the message box, emphasize that the account was not actively used.
Send your report and await a response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Click on Subscriptions and find your RELX membership.
Tap on Cancel Subscription first.
After the cancellation, locate the option to Request a Refund.
In your refund request, mention that the subscription renewed without prior notice.
Follow the prompts to submit the request and wait for confirmation.
If you purchased through Roku:
Access your Roku remote and press the Home button.
Navigate to Streaming Channels.
Find the RELX app and select it.
Click on Manage Subscription.
Select Cancel Subscription.
Go to the Request Refund option on their website or app page.
In your message, state that you were not notified of the renewal.
Submit your refund request and keep a copy for your records.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached is the relevant documentation for your review.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Please allow up to 3 business days for your request to be assessed.
Processing
Your refund is being processed by our team.
This can take up to 5 business days; you will receive an update soon.
Refunded
Your refund has been successfully completed and funds are returned.
Funds should reflect in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been issued based on your request.
Check your account for the refunded amount; the remainder may need further review.
Completed
Your refund process has been finalized.
You are all set. Thank you for your patience!
Canceled
Your refund request has been canceled, and no action will be taken.
If you believe this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At RELX Philippines, customers occasionally find themselves needing assistance with their subscriptions or product inquiries. Here are some specific scenarios illustrating successful refund claims:
Subscription Downgrade: A user decided to downgrade their subscription plan from Premium to Basic after realizing they didn't utilize all the features. They contacted customer support to assist with the change, and upon verifying the new plan, they received a refund for the difference in price for the current billing cycle.
Product Exchange Due to Taste Preference: A customer ordered a variety pack of flavored vape pods but found that one specific flavor didn't suit their taste. After reaching out to RELX's support team for an exchange, they were informed of the return policy and successfully received a partial refund for that flavor after returning the unused product.
Billing Inquiry for a Promotional Offer: A customer was attracted to a promotional offer but noticed their recent billing statement didn't reflect the expected discount. After submitting an inquiry through their account, RELX confirmed the missing discount and promptly issued a refund to adjust the previous charge.
Service Interruption Resolution: A user experienced intermittent service issues with the RELX app, affecting their ability to manage their subscription. Upon bringing this to RELX's attention, they were credited for the affected period and given reassurance that the technical difficulties were being resolved.
The Easiest Way to Get a RELX Philippines Refund
If you're frustrated trying to get a refund from RELX Philippines—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with RELX Philippines is straightforward and efficient, thanks to their user-friendly communication methods and online tools. Here’s how you can keep tabs on your refund.
Check Your Email: RELX Philippines sends automatic email notifications regarding your refund status. Look for emails titled "Refund Update" for timely updates on the progress of your request.
Use the RELX App: If you have the RELX mobile app, it’s a convenient way to monitor your refund. Check the 'Notifications' section for updates or specific messages regarding your refund status.
Visit Your Account Dashboard: Log into your account at relxnow.com and navigate to the 'Order History' section. Each order will display its refund status, giving you real-time information.
Review the Billing Section: Within your account settings, the 'Billing' section will provide detailed information about any refunds processed, including dates and amounts refunded.
Track Progress Transparency: RELX Philippines typically offers insights on the refund process duration. Emails or app notifications will inform you of expected timelines for completion.
Contact Customer Support: If you have specific inquiries about your refund, RELX Philippines’ customer support is available through the app or website. Utilize the chat feature for immediate responses.
FAQ
If you forgot to cancel your subscription on time, unfortunately, refunds may not be available as the terms typically require cancellation prior to the billing date. We recommend reviewing our refund policy for specific details and reaching out to customer support for assistance with your situation.
Refund processing times can vary based on the payment method used and your bank's policies. Typically, it may take between 5 to 10 business days for the refund to appear in your account after it has been initiated by RELX Philippines.
If you see a charge but do not have an active subscription, please check your account for any previous subscription details or payment confirmations. If you still believe the charge is incorrect, contact RELX Philippines customer support with your transaction details for further assistance.
If you're unable to receive a refund directly from RELX Philippines, consider reaching out to their customer service again for further clarification or assistance. Additionally, you may explore escalating your inquiry within their support system to ensure your concerns are properly addressed. Checking your account details and any related communications can also provide helpful insights.
If RELX Philippines declines your refund request, consider reviewing their refund policy for more clarity on eligibility. You may also want to reach out to their customer support again for further assistance or clarification on your account details, as they may be able to provide additional options.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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