It's not uncommon for users to overlook billing details until an unexpected charge arises, often related to automatic subscription renewals. This guide is designed to clarify how refund processes with Remotive SARL work, identify eligibility criteria, and outline the straightforward steps you can take to request your money back swiftly. Whether you have questions or need assistance, we aim to provide you with the clarity and support necessary to navigate refund requests confidently.
What You Should Prepare Before Applying For Refund
Account Information: Your account email and any associated usernames on landminetraining.com.
Purchase Confirmation: A copy of the email confirmation or receipt for your purchase to verify the transaction.
Transaction ID: The unique transaction ID associated with your purchase, which can usually be found in your confirmation email or your account order history.
Course Details: The specific course or product you are seeking a refund for, including the name and date of enrollment.
Refund Reason: A clear explanation for your request, including any specific issues you encountered with the product or service.
Support Documentation: Any correspondence or communication with customer support regarding your issue, if applicable.
Payment Method Details: Information about the payment method used (e.g., credit card, PayPal) for processing the refund.
Refund Policy Reference: Familiarize yourself with the refund policy provided on the Remotive SARL website to ensure compliance.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Remotive SARL
At Remotive SARL, we strive to ensure that our users have clarity regarding their rights and the circumstances under which they might be eligible for refunds pertaining to our services. As a provider of specialized training programs, we recognize that various situations can arise that impact user experiences and access to our offerings.
Users may qualify for a refund from Remotive SARL in the following situations:
Service Dissatisfaction: If a user is not fully satisfied with their training program due to its content not meeting the outlined objectives, they may be eligible for a refund within a specified period after purchase.
Program Cancellation: If Remotive SARL needs to cancel a training program for any unforeseen circumstances, users will be eligible for a full refund of their fees. Notification will be provided promptly in such cases.
Technical Issues: Users experiencing significant technical difficulties that prevent access to the online training environment may inquire about refund eligibility, provided these issues are reported promptly and within the established troubleshooting timeframe.
Subscription Adjustments: Users opting for subscription-based access to our resources may inquire about potential refunds if they choose to adjust their subscription level before the renewal date, ensuring they understand any changes in billing cycles.
It is important for users to review their individual account status and program guidelines to fully understand the implications of these situations and how they may apply to their specific case. For any inquiries related to refunds, users are encouraged to reach out to our support team for personalized assistance.
Step-by-Step Process to Request Your Remotive SARL Refund Like a Pro
Navigate to the Account Settings or Membership section.
Locate the Billing History or Subscriptions subsection.
Find the specific transaction you wish to dispute.
Click on Request Refund or Contact Support.
In your message, mention that the subscription renewed without notice.
li>Highlight that you did not use the account.
Clarify the details about the charge, including the date and amount.
Submit your request and wait for a response via email.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for Landmine Training and tap on it.
Scroll down and tap on Report a Problem.
Choose Billing or Refund.
Emphasize that the subscription renewed without notice.
Mention that the service was not used.
Follow the prompts to complete your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your Profile Icon in the upper right corner.
Select Payments and Subscriptions.
Tap on Subscriptions.
Locate the Landmine Training subscription and select it.
Tap on Manage and then select Refund or Report a Problem.
Select the reason as Billing Issue.
State that the subscription renewed without notice.
Indicate that you did not utilize the service.
Submit the request and check your email for confirmation.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the My Account section.
Scroll to Manage your subscriptions.
Find the Landmine Training subscription.
Select Cancel Subscription first.
Visit the Help section of the Roku website.
Select Contact Support and then Submit a Request.
Mention that the subscription renewed without notice.
Make clear that you have not used the service.
Complete the request form and wait for a reply via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
As a customer, I am writing to address my recent billing situation. [describe reason]
I would like to request a refund of [Amount]. I have attached relevant documentation to support my request.
Please confirm receipt of this email and the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will be notified when your refund enters processing.
Processing
Your refund is currently being processed by our team.
Refunds typically take 5-7 business days to complete.
Refunded
The refund has been successfully issued back to your payment method.
You will see the amount credited within your next statement.
Partially Refunded
A portion of your original amount has been refunded.
Check your statement for the credited amount.
Completed
Your refund process has been fully completed.
You should have received your refund successfully.
Canceled
Your refund request has been canceled, and no refund will be issued.
If this was an error, please contact support to revisit your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Remotive SARL, users may find themselves needing support regarding their subscriptions and services. Here are some specific scenarios where users successfully claimed refunds:
Subscription Overlap: A user accidentally upgraded to a higher-tier plan during a promotional period, not realizing their existing plan was still active. After reaching out to customer support, they provided details of their situation and were promptly issued a refund for the extra charge.
Service Interruption: A user faced a temporary service outage that impacted their ability to attend a scheduled training session. After reporting the issue and verifying the outage, the support team issued a refund for the affected session, ensuring user satisfaction.
Billing Cycle Clarification: A user was confused about the timing of their billing cycle and believed they should not have been charged for the upcoming month. They contacted customer support for clarification and, after verifying their understanding, were provided with a refund for the upcoming charge.
Course Cancellation: After enrolling in a training program, a user realized they could no longer participate due to a scheduling conflict. They reached out to customer service to inquire about their options and successfully received a refund after explaining their situation within the specified cancellation period.
The Easiest Way to Get a Remotive SARL Refund
If you're frustrated trying to get a refund from Remotive SARL—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status at Remotive SARL is straightforward and efficient. Here are some specific ways you can easily monitor the progress of your refund:
Email Notifications: Remotive SARL sends out email updates directly related to your refund status. Look for emails from support@landminetraining.com, which will provide detailed information about the current status and any actions needed on your part.
Account Dashboard: Log into your Remotive SARL account and navigate to the Order History section. Here, you can view all past purchases and their respective refund statuses, including any pending adjustments.
In-App Notifications: If you’re using the Remotive SARL mobile app, make sure to enable notifications. This feature will keep you updated on your refund process in real-time.
Billing Section: Access the Billing section of your account settings. This area contains useful information regarding any refunds that have been initiated, including the anticipated completion date.
Refund Progress Details: Remotive SARL provides tracking updates that specify the stage of the refund process, such as “Refund Requested,” “Processing,” or “Completed.” Be sure to check for these updates regularly.
FAQ
Refunds for subscriptions at Remotive SARL are typically only granted if cancellations are made within the specified timeframe. If you forgot to cancel on time, we encourage you to reach out to our customer support team, as they may be able to assist you based on your circumstances.
Refunds from Remotive SARL usually take between 5 to 10 business days to process. The exact time can vary depending on your bank or payment provider's policies. Once initiated, you will receive a notification confirming the refund.
If you see a charge but don't have an active subscription with Remotive SARL, please first check your account to verify your subscription status. If you believe the charge is in error, reach out to our customer support team with your transaction details for assistance.
If you're unable to obtain a refund directly from Remotive SARL, consider contacting their customer service once more for clarification or assistance. You may also explore escalating your request within their support system for further review. Additionally, reviewing your account details and correspondence may provide insights or options that could be helpful.
If Remotive SARL indicates they cannot issue a refund, it's advisable to review their refund policy for additional guidelines. You may also want to reach out to their support team again for clarification or to discuss your concerns further. Additionally, checking your account details for any relevant information could help in understanding your situation better.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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