How to Request A Renaissance Refund

• Reservation Confirmation Number: Ensure you have your unique confirmation number for the booking.
• Proof of Payment: Gather your payment receipt or statement that shows the transaction related to your stay.
• Check-in and Check-out Dates: Confirm the exact dates of your reservation, as they will be necessary for processing your refund.
• Reason for Refund: Clearly articulate the reason for your refund request (e.g., cancellation, service issues).
• Email Correspondence: Include any relevant emails exchanged with Renaissance regarding your stay or refund request.
• Guest Information: Prepare your name and the names of any accompanying guests as listed in the reservation.
• Credit Card Information: Have the credit card details ready that were used for the booking, if applicable.
• Membership Details: If you are a member of Marriott Bonvoy, provide your membership number for proper identification.

*Working days are Monday to Friday, and don't include public holidays.

At Renaissance, understanding your eligibility for refunds is important as it relates specifically to our accommodations and services offered. Users may find themselves in various situations where a refund could be applicable. Below are notable circumstances relevant to Renaissance where a user might explore the potential for a refund.

• Cancellations: If a reservation is canceled within the specified timeframe set forth in our cancellation policy, users may be eligible for a refund. The specific timeframe and policies can vary based on the type of reservation made.
• Booking Changes: Users who need to alter their reservations, such as changes to the dates or room type, may find that certain adjustments qualify for a refund or credit towards future stays, depending on the nature of the change.
• Service Issues: In the event of a significant service disruption during the stay, users might inquire about potential eligibility for a refund or compensation. This can include factors such as unavailability of amenities that were promised at the time of booking.
• Promotional Rates: If a user booked a room at a promotional rate and later found a less expensive option under the same conditions, they might be able to inquire about a refund for the difference, subject to our rate guarantee policies.
• Package Deals: Users who purchased packages that include multiple services (e.g., dining, activities) may find eligibility for a partial refund if certain components of the package were not utilized or were unavailable during the stay.

At Renaissance Dallas at Plano Legacy West Hotel, guests occasionally seek refunds due to unexpected events or changes in plans. Here are some real user scenarios highlighting how refunds are effectively managed:

• Cancellation due to Weather Conditions: A guest planned a family reunion at Renaissance but had to cancel last minute due to a hurricane warning. After contacting the hotel, they provided documentation of the weather advisory and received a full refund for their deposit, ensuring they were not financially penalized for an unavoidable situation.
• Reservation Changes for Special Events: A couple booked a romantic getaway during a local festival but later realized their plans conflicted with work commitments. The couple reached out to the hotel for a refund on their advance payment. With a helpful staff member’s assistance, they received a full refund due to the festival's proximity and their change in scheduling.
• Adjustments for Group Bookings: A corporate client reserved multiple rooms for an important meeting but had to reduce the number of attendees. By communicating the changes to the reservations team, they successfully managed to get refunds for the unused rooms, helping maintain budget integrity for the company.
• Need for Early Check-Out: A business traveler at Renaissance needed to check out a day earlier than anticipated due to an urgent meeting. They informed the front desk, and after confirming the change, they received a refund for the unused night promptly, demonstrating the hotel’s flexibility with its guests' needs.

Tracking your refund status with Renaissance is straightforward and efficient. Here are specific steps to ensure you stay updated on your refund progress:

• Check Your Email: Renaissance typically sends email updates regarding your refund request. Look for an email from Marriott with the subject line indicating refund status. This will provide details on your refund request, including approval and processing times.
• Use the Marriott Bonvoy App: If you are a member of Marriott Bonvoy, you can easily track your refund status through the app. Navigate to the 'Account' section, where you'll find an option for 'Reservations' that includes your refund status.
• Log into Your Account Dashboard: On the Renaissance website, access your account dashboard by signing in. Click on 'Order History' to see all recent transactions, including any pending refunds. The dashboard will specify if a refund is approved or in process.
• Contact Customer Service: If you have not received any updates, reach out to Renaissance’s customer support. They can provide live updates on your refund status, including any specific reasons for delays if applicable.
• Review Your Billing Section: Under the billing section of your account, you can find detailed statements that reflect any refunds that have been processed. This includes the transaction dates and amounts, giving you a clear overview.