Billing is often an afterthought until an unexpected charge catches your attention, especially with services like Renew Physical Therapy. This guide aims to clarify how the refund process works, who is eligible for refunds, and the straightforward steps you can take to request your money back quickly and efficiently. We are here to provide you with the support and information you need to navigate your refund experience with confidence.
What You Should Prepare Before Applying For Refund
Appointment Details: Gather information regarding the specific appointments you are seeking a refund for, including the dates and times.
Transaction ID: Locate the unique transaction ID or receipt number for your payment, which is essential for processing the refund.
Payment Method: Identify the payment method used (credit card, insurance, etc.), as this may affect the refund process.
Service Description: Clearly describe the services rendered, including the type of therapy sessions attended.
Insurance Information: Provide details of any insurance claims made, including claim numbers and correspondence from your insurance provider.
Cancellation Policy Acknowledgment: Review and note the cancellation and refund policy from Renew Physical Therapy to ensure compliance.
Contact Information: Have your personal contact details ready for follow-ups, including phone number and email address.
Written Request for Refund: Prepare a concise written explanation of your reason for the refund request, detailing any issues experienced with the service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
Health Savings Account (HSA)
5-10 working days
Insurance Claim
1-3 billing cycles
Cash/Check
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Renew Physical Therapy
At Renew Physical Therapy, we understand that circumstances may arise that lead to questions about eligibility for refunds. Our commitment is to provide clients with quality care and transparent billing practices. Refund eligibility may depend on various factors related to your treatment services and scheduling. Below are specific situations that might qualify for a refund:
Canceled Appointments: If you have canceled a scheduled appointment in accordance with our cancellation policy, you may be eligible for a refund for any pre-paid services not rendered.
Package Expiration: If you have purchased a treatment package that has expired without being fully utilized, a refund request may be considered for unused sessions, subject to our expiry policy.
Service Adjustments: In the event of a change in treatment plans or services, you may inquire about potential refunds for any services that were pre-paid but not received due to these adjustments.
Billing Errors: If you believe there has been an error in your billing that doesn’t align with your treatment services, you can request clarification and potentially adjust your charges accordingly.
We encourage clients to reach out to our billing department for personalized assistance regarding refund inquiries in these specific scenarios. Your satisfaction and understanding of our services are important to us.
Step-by-Step Process to Request Your Renew Physical Therapy Refund Like a Pro
If you purchased through Renew Physical Therapy.com:
Visit the Renew Physical Therapy website and log into your account.
Navigate to the Billing or Account Settings section.
Find the section labeled Manage Subscriptions or Payment History.
Locate the specific subscription or charge that you wish to request a refund for.
Click on the Request Refund option (if available), or select a relevant help option.
In the message field, mention that the subscription renewed without notice and emphasize that the account was unused.
Submit your request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Renew Physical Therapy subscription and tap on it.
Select Cancel Subscription (mandatory to initiate refund request).
Tap Report a Problem and follow the prompts.
In the messaging section, state that the subscription renewed without notice and clarify that the account has been unused.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and locate your Renew Physical Therapy subscription.
Select Cancel Subscription.
Immediately go to the Help Center in the Play Store.
Select Request a Refund and follow the instructions.
In the messaging section, specify that the subscription renewed unexpectedly and that the account hasn't been in use.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Account.
Navigate to Subscriptions and find Renew Physical Therapy.
Click on Cancel Subscription.
Next, go to the Help Section of Roku.
Locate the refund request support and choose your subscription.
In the messaging area, mention that the subscription renewed without notice and state that you did not utilize the account.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a billing situation that occurred on [Billing Date]: [describe reason]. I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation for your review.
Please confirm the status of my request within 3-5 business days.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is waiting for review.
Your request is under consideration. Please allow up to 3 business days for a decision.
Processing
The refund is currently being processed.
Your refund is on its way! Please expect it to be completed within 5-7 business days.
Refunded
The refund has been successfully completed and funds are returned.
You should see the refunded amount in your original payment method shortly.
Partially Refunded
A portion of your refund has been processed.
You will receive a portion of your payment back based on the services canceled.
Completed
The refund process has been finalized.
Your refund status is closed, and the funds should be in your account.
Canceled
The refund request has been canceled.
If you still wish to pursue a refund, please contact our office for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Renew Physical Therapy, we understand that managing your health and wellness journey can sometimes lead to questions about our services and billing. Here are some realistic user scenarios where clients successfully claimed refunds, ensuring their experiences remain positive:
A client signed up for a 12-week treatment plan but had to relocate unexpectedly for work. After discussing their situation with our team, they were able to receive a prorated refund for the remaining sessions they could not attend, which was handled smoothly and efficiently.
After completing their physical therapy sessions, a client realized there was confusion regarding the number of sessions covered by their insurance. Upon reviewing the billing details with our administrative staff, they received a refund for the difference once the correct insurance claim was processed.
A user mistakenly booked a package of sessions twice due to a technical glitch on the website. After reaching out to our customer service, they were promptly assisted and received a refund for the duplicate bookings, ensuring they only paid for the sessions they truly intended to schedule.
A long-term client decided to switch to a different physical therapy plan that better suited their ongoing needs. By discussing their goals with our staff, they successfully received a refund on the unused portion of their previous plan, facilitating a smoother transition to the new program.
The Easiest Way to Get a Renew Physical Therapy Refund
If you're frustrated trying to get a refund from Renew Physical Therapy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Renew Physical Therapy is a straightforward process, designed to keep you informed every step of the way. Here are some efficient methods to check your refund status:
Email Updates: Keep an eye on your email for updates on your refund status. Renew Physical Therapy sends notifications regarding the initiation and completion of refunds. Look for specific subject lines like 'Your Refund Status Update' for quick identification.
Account Dashboard: Log in to your account at Renew Physical Therapy's website. Navigate to the Billing Section of your account dashboard, where you can view the status of all your transactions, including pending refunds.
Order History: Check your Order History under your account settings to see detailed information about your past transactions along with any associated refund requests currently being processed.
Mobile App Notifications: If you use the Renew Physical Therapy mobile app, enable notifications to receive real-time updates on your refund status directly in the app, without needing to log in each time.
Customer Support: If you have questions about your refund, reach out through the Contact Us section on the website. The support team can provide you with detailed insights about your refund status and any expected timelines.
FAQ
If you forget to cancel your appointment in time, Renew Physical Therapy's policy typically does not allow for refunds. However, we encourage you to reach out to our team directly, as we may be able to assist you on a case-by-case basis.
Refund processing times can vary depending on your payment method and the bank involved. Generally, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. If you have any concerns, feel free to reach out to us for assistance.
If you notice a charge but don’t have an active subscription, please reach out to our customer support team for assistance. Provide them with the transaction details so they can help clarify the situation and address any concerns you may have.
If you're unable to get a refund directly from Renew Physical Therapy, consider reaching out to customer service again for further assistance. You can also explore escalating your concerns within their support system or reviewing your account details for any discrepancies that may need clarification.
If Renew Physical Therapy declines to issue a refund, you may consider reviewing the refund policy to understand the terms more clearly. Additionally, reaching out to their support team for further clarification or assistance can often provide more insight. It's also a good idea to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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