Many individuals often overlook billing details until an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to clarify how Rent to Own refunds operate, outlining who qualifies for a refund and providing clear steps to help you request your money back efficiently. With this information, you can navigate the process with ease and confidence, ensuring a smoother experience.
What You Should Prepare Before Applying For Refund
Account Information: Your Rent to Own account number and registered email address for account verification.
Transaction Details: The transaction ID or order number associated with your rental purchase.
Product Information: The name and description of the item you are returning, including any serial numbers if applicable.
Receipt or Proof of Purchase: A copy of the receipt or transaction confirmation email to validate your order.
Reason for Refund: A clear explanation of why you are requesting the refund, such as item defect, service dissatisfaction, or cancellation of the rental agreement.
Return Condition: If applicable, ensure that the item is in its original condition with all accompanying accessories and packaging.
Communication Logs: Any prior communication with customer service regarding your request to strengthen your case for a refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
Cash Payment
Up to 10 working days
Check Payment
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Rent to Own
At Rent to Own, users have specific rights regarding their rental agreements and potential eligibility for refunds. Understanding these rights can help manage your account more effectively and address any billing inquiries that may arise. It's important to note that eligibility for refunds may be contingent upon several scenarios related to the rental agreements, the state of the merchandise, and the fulfillment of rental terms.
Product Return within Grace Period: If an item is returned within the specified grace period and meets the return conditions set forth in the rental agreement, users may qualify for a refund of the rental fees paid.
Delivery Issues: If there are documented issues regarding the delivery of a rented product, such as significant delays, users might be eligible for a refund for the portion of the rental that was impacted.
Item Malfunction: In the event that a rented item is defective or fails to work as expected, customers may be able to request a refund for the rental charges for the time the item was unusable.
Contractual Amendments: Changes to rental agreements that are initiated within the appropriate time frames established by Rent to Own may create possibilities for adjusting payment terms and associated refunds.
Early Contract Termination: Users who decide to terminate their rental agreement early, in accordance with the terms provided, may have certain rights regarding the refund of unused rental fees.
It's essential for users to review the terms of their rental agreements carefully and to reach out to Rent to Own's customer service for any specific questions or clarifications regarding refund eligibility and account management.
Step-by-Step Process to Request Your Rent to Own Refund Like a Pro
If you purchased through crtousa.com:
Visit the crtousa.com website and log into your account.
Navigate to the Account Settings section located in your account menu.
Find and select Billing or Subscriptions.
Locate the relevant subscription or membership you wish to get a refund for.
Click on Request a Refund or Submit a Refund Request.
In the message section, mention that the subscription renewed unexpectedly and briefly explain your reason for wanting a refund.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for crtousa.com.
Tap on Report a Problem next to the subscription.
Select the reason for the refund, stating that the subscription was not used or renewed without notice.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon and select Account.
Navigate to Purchase History.
Locate the crtousa.com subscription and tap on it.
Select Report a problem.
Choose the option for a refund and state that the subscription was not used or renewed unexpectedly.
Follow the prompts to complete your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage Account section.
Scroll to your subscriptions and find the one related to crtousa.com.
Click on Cancel Subscription.
After cancellation, find an option for Request a Refund or contact support.
If contacting support, mention that the subscription renewed without notice or that your account remained unused.
Follow through with submission to receive confirmation of your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Rent to Own for Refund
Script
Copy
Subject: Refund Request – Rent to Own Account [Your Email]
Dear Rent to Own Customer Service,
I hope this message finds you well.
I am writing to address a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Please confirm the receipt of this request and the status of my inquiry within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet approved.
Your request is under review; expected processing time is 2-5 business days.
Processing
The refund request has been approved and is currently being processed.
The refund is in progress but not yet completed; allow up to 7 business days to reflect.
Refunded
The refund has been successfully processed and the amount refunded.
The funds should now be available in your account; check your bank for confirmation.
Partially Refunded
A portion of the original amount has been refunded.
You will receive a partial amount back; details will be provided in your refund summary.
Completed
The refund process is entirely finished.
All steps of the refund have been finalized, and you can review your account statement.
Canceled
The refund request has been canceled and will not be processed.
You can re-initiate the refund process if necessary, but no refunds will occur from this request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Rent to Own, we understand that our customers may occasionally need to navigate through billing adjustments or product issues. Below are some real user scenarios that illustrate how refunds were successfully claimed:
Product Exchange Scenario: A customer rented a washer and dryer but soon realized the dryer was not functioning as expected. After a quick call with customer service, they agreed to exchange the faulty unit and provided a refund for the days the dryer was out of use, effectively ensuring the customer felt valued through efficient problem resolution.
Delivery Delay Refund: A user anticipated the delivery of a new refrigerator but faced an unexpected delay due to supply chain issues. Upon expressing their concerns, Rent to Own acknowledged the inconvenience and issued a partial refund for the rental period where the product was not in the customer's possession while ensuring prompt delivery thereafter.
Rental Cancellation Adjustment: A customer decided to cancel their furniture rental agreement due to a change in their living situation. After confirming the cancellation policy, they were pleased to receive a refund for the remaining rental fees already paid for the duration that was no longer needed.
Service Interruption Compensation: A customer experienced an interruption in their internet service included with their rented equipment. Upon reporting the issue, Rent to Own issued a credit for the downtime, ensuring the customer still felt supported during their rental experience and providing assurance of uninterrupted service going forward.
The Easiest Way to Get a Rent to Own Refund
If you're frustrated trying to get a refund from Rent to Own—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Rent to Own can save you time and provide peace of mind. Here are the specific ways to stay updated on your refund process:
Email Notifications: Keep an eye on your email inbox for updates regarding your refund. Rent to Own often sends detailed emails that outline the status of your refund, including any necessary steps you might need to complete.
Account Dashboard: Log into your account on crtousa.com and navigate to the Billing Section. Here, you can find the latest information about your refund request and its current status.
Order History: Under the Order History tab in your account, you can click on specific transactions to see the refund status and any actions taken on your request.
Mobile App Updates: If you're using the Rent to Own mobile app, check the Notifications section. You may receive alerts about your refund status directly through the app.
Refund Tracking Tools: Rent to Own provides a dedicated Refund Tracker feature within your account. Use this tool to see real-time updates on the progress of your refund request.
FAQ
Unfortunately, if you forgot to cancel your Rent to Own agreement on time, refunds for the previous billing cycle may not be available. We recommend reviewing your agreement for specific cancellation terms and contacting our customer support for assistance regarding your particular situation.
Refund processing times can vary depending on your financial institution, but typically you can expect to see the refund reflected in your account within 3 to 10 business days. Once the refund is initiated from our end, your bank's processing time may also affect how quickly the funds are available.
If you notice a charge but don’t have an active subscription, please check your account details and confirm the nature of the charge. We recommend reaching out to our customer support team for clarification and assistance in resolving any discrepancies.
If you're unable to receive a refund directly from Rent to Own, consider reaching out to their customer service again for further clarification or assistance. You may also want to escalate your inquiry within their support system to ensure it gets the attention needed. Additionally, reviewing your account details might provide insights into any pending transactions or policies related to refunds.
If Rent to Own refuses to issue a refund, you may want to carefully review their refund policy to ensure you understand the terms. Consider reaching out to their customer support team again for clarification on your request. Additionally, double-check your account details and transaction history to ensure that everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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