How to Get a Resolutions Therapy Center Refund

• Therapy Session Dates: Have the specific dates of the therapy sessions you are seeking a refund for.
• Transaction ID: Locate your transaction ID provided at the time of payment for easy reference.
• Payment Method Details: Gather information on the payment method used, such as credit card details or bank statements indicating the charge.
• Client Account Information: Ensure you have your account details handy, including your registered email address or client ID.
• Reason for Refund: Clearly articulate the reason for your request, such as service dissatisfaction or cancellation issues.
• Appointment Confirmation: Include any email confirmations or reminders received regarding the therapy sessions.
• Cancellation Policy Reference: Familiarize yourself with Resolutions Therapy Center’s cancellation and refund policy that applies to your situation.

*Working days are Monday to Friday, and don't include public holidays.

At Resolutions Therapy Center, we understand that circumstances may arise where clients seek clarification on their eligibility for refunds. Our primary focus is to provide therapeutic services that support our clients’ mental health and well-being. Refund eligibility is typically considered in contexts directly related to service utilization and client needs.

Here are some specific situations that may qualify clients for a refund:

• Cancellation of Services: If a client cancels a scheduled therapy session with advance notice as outlined in our policies, they may be eligible for a refund for that session, depending on timing and cancellations terms.
• Service Non-Delivery: If a session was purchased but not delivered due to circumstances beyond the client's control, clients could inquire about refund eligibility for that service.
• Uneven Service Delivery: In cases where a package of sessions was purchased but fewer sessions were delivered, clients may discuss potential refunds for the sessions not provided.
• Administrative Errors: If there are discrepancies in billing, such as incorrect session charges, clients may be eligible for a correction in their billing and potential refund based on those discussions.

Clients are encouraged to review their service agreement and billing statements, and to reach out for any clarifications regarding eligibility for refunds based on these outlined scenarios. Our priority is to ensure that clients have a clear understanding of their options and support them in managing their treatment effectively.

At Resolutions Therapy Center, clients sometimes seek refunds for various situational reasons. Below are some realistic scenarios where users have successfully claimed refunds:

• Cancellation of a Therapy Session: A client realized they could not attend a scheduled therapy session due to a family emergency. After contacting Resolutions Therapy Center promptly, they were able to receive a full refund for the missed session, as per the center's cancellation policy.
• Subscription Plan Adjustment: After signing up for a monthly subscription package, a user decided that their needs had changed and opted to downgrade to a less intensive plan. Upon reaching out to customer service, they successfully received a refund for the unused portion of their previous subscription.
• Scheduling Conflicts: A client discovered a scheduling conflict that interfered with a workshop they had registered for at the center. By communicating this issue in advance, they were granted a refund for their registration fees, thanks to the flexible policies implemented by Resolutions Therapy Center to accommodate client needs.
• Billing Clarification: A user initially felt uncertain about a recent charge on their account for an additional service. After contacting support for clarification, they learned it was an optional service they hadn’t intended to select. The staff promptly resolved the inquiry and issued a refund for the charge.

Tracking your refund status at Resolutions Therapy Center is straightforward and designed to keep you informed every step of the way. Here are some efficient ways to stay updated on your refund process:

• Email Notifications: Keep an eye on your inbox for email updates from Resolutions Therapy Center. You will receive notifications regarding your refund status, including when it has been initiated and processed.
• Account Dashboard: Log in to your personal account on gorendezvous.com. Navigate to the Billing Section to view your refund status. This area provides detailed information about all past transactions.
• Order History: Within your account, go to the Order History page. Here, you can track the progress of your refund by checking the status of recent appointments and payments.
• In-App Notifications: If you have the Resolutions Therapy Center mobile app, ensure notifications are enabled. You will receive real-time updates directly through the app regarding your refund.
• Customer Support: For any questions or if you notice delays, don’t hesitate to reach out via the Help Center on your account dashboard. Our support team is ready to assist you in tracking your refund.