How to Request A resta Refund

• Account Information - Your registered email address and password for your Resta account.
• Order Number - The specific order ID associated with the purchase you wish to refund.
• Transaction Details - A screenshot or document showing the transaction (date, amount, and purchase details) for reference.
• Reason for Refund - A clear explanation of why you are requesting the refund, as this may be required by customer service.
• Proof of Payment - Any invoices or receipts you received at the time of purchase.
• Product Condition - If applicable, images or descriptions of the product's condition if it was delivered damaged or incorrect.
• Contact Information - Your current phone number and any alternative emails for follow-up.
• Return Shipping Information - If applicable, details about how you plan to return the product, such as shipping method and potential tracking number.

*Working days are Monday to Friday, and don't include public holidays.

At resta, we are committed to ensuring a transparent and user-friendly experience. As our users engage with our platform to discover and connect with local restaurants, there are specific scenarios where users may qualify for a refund related to their activities and subscriptions.

Refund eligibility can vary based on the nature of the service at resta. Here are some situations that might apply:

• Subscription Cancellation: If you have a subscription to our premium services and have followed the cancellation process, you may be eligible for a refund for unused time within the billing cycle.
• Incorrect Charges: In the event of a billing discrepancy related to additional services or features ordered through the platform, you might be eligible to request a refund for those specific charges.
• Service Availability Issues: If you experience significant service disruptions while using resta that affect your ability to access premium features, this could potentially qualify you for a refund for the affected period.
• Account Management Changes: If you believe your account status is impacting your billed fees incorrectly, you may inquire about potential adjustments or refunds based on the assessment of your account activity.

It’s important to review our specific terms of service for further details on these scenarios to better understand your eligibility for a refund. We appreciate your engagement with resta and are here to assist you with any of your concerns regarding billing and account management.

At resta, we understand that sometimes unexpected situations arise, leading to the need for a refund. Here are a few real user scenarios where customers successfully navigated the refund process:

• Subscription Change: A user decided to upgrade their subscription plan but later realized the additional features were not necessary. They contacted customer support to downgrade back to their previous plan and were issued a refund for the difference in pricing for the current billing cycle.
• Service Interruption: A customer experienced a temporary disruption in access to some premium features during a critical time. After reaching out to support, they received a refund for the downtime, ensuring they were only charged for the service they received.
• Billing Inquiry: A user noticed an unexpected charge during their monthly billing cycle and reached out for clarification. After reviewing their account activity, the user discovered it was a result of an additional service they had activated. Once they decided to remove the service within the same billing period, they received a refund for that specific charge.
• Trial Period Adjustment: A customer who initially signed up for a trial subscription felt that the service did not quite meet their needs. After trying it for a week, they decided to cancel. They requested a refund for the remaining balance of their trial, as policies allowed for early termination within the trial period, and their request was successfully processed.

Tracking your refund status with Resta is straightforward and efficient. Here’s how you can keep tabs on your refund through various channels:

• Email Notifications: Keep an eye on your email inbox for important updates. Resta sends automated emails when your refund request is initiated, approved, and processed. Look for emails from support@resta.cl with subject lines like "Your Refund Status" to stay informed.
• In-App Notifications: If you use the Resta mobile app, enable push notifications to receive real-time updates regarding your refund. Notifications will alert you as your refund progresses through its various stages.
• Account Dashboard: Log into your Resta account and navigate to the Order History section. Here, you’ll find detailed information about your refund status, including the date the refund was requested and any applicable processing times.
• Billing Section: For a more comprehensive view, check the Billing section in your account settings. This area provides an overview of all financial transactions, including pending and completed refunds.
• Refund Progress Updates: Resta provides valuable information during the refund process. You can see specific stages such as "Refund Requested," "Refund Approved," and "Refund Processed," which helps you understand where your request stands.
• Customer Support: If you have questions or need assistance, feel free to reach out to Resta’s customer support via the app or website. Use the live chat feature for immediate help regarding your refund status.