How to Get a Resurgence Refund

• Order Number: Locate your specific order number from your purchase confirmation email.
• Proof of Purchase: Ensure you have a receipt or email confirmation showing your transaction details.
• Reason for Return: Clearly outline your reason for requesting a refund, as this will be required to process your request.
• Condition of Product: If applicable, check the state of the product (unopened or damaged) to determine if it qualifies for a refund.
• Account Information: Have your account details ready, including the email address associated with your Resurgence Brewing account.
• Photos of Product: If the product was damaged or incorrect, take clear photos to include with your refund request.
• Return Shipping Information: Be prepared to provide or confirm an address for any items that need to be returned.
• Timeframe of Purchase: Know the date of your purchase to ensure you are within the standard return period outlined by Resurgence.

At Resurgence Brewing, customer satisfaction is a priority, and we strive to provide clarity regarding our refund eligibility. Users engaging with our services may find themselves in situations where they seek clarification about potential refunds related to their purchases or experience.

• Product Quality Issues: If you have received a product that does not meet the expected standards of quality, it may be eligible for a refund. Customers are encouraged to report any quality-related concerns promptly.
• Order Errors: In cases where an order has been fulfilled incorrectly—such as receiving the wrong item or missing parts—customers might qualify for a resolution or refund after contacting our support team.
• Shipping Delays: If your order has not arrived within a reasonable timeframe due to unforeseen shipping delays, you might be eligible for a refund or store credit, contingent on the circumstances surrounding the delay.
• Subscription Cancellations: Customers who have subscribed to our services may find that eligibility for refunds could apply if a cancellation occurs before the end of a billing cycle. Please refer to your account management settings for specific details.

It is advisable to review your specific situation directly with our customer service team, who can provide guidance based on our policies and your individual circumstances.

Here are some real user scenarios where customers successfully claimed refunds from Resurgence:

• Subscription Change: A customer decided to downgrade their subscription plan to better fit their budget. After submitting a request for the change, they realized they were charged for the higher plan. Resurgence promptly processed a refund for the difference between the two plans after the customer explained their situation.
• Event Cancellation: A user had purchased tickets for a brewing workshop but couldn’t attend due to unforeseen circumstances. Upon contacting Resurgence's support team, they were offered a full refund for the tickets since the cancellation adhered to the refund policy for events.
• Delivery Issues: A customer ordered a special beer release but received a damaged shipment. After reaching out to customer service with details and photos of the package, they quickly received a replacement and a refund for the shipping costs.
• Tasting Room Experience: A patron booked a private tasting for a group but had to cancel due to scheduling conflicts. The team at Resurgence understood the situation and processed a refund for the booking fee promptly, ensuring the customer was satisfied with their experience.

Tracking your refund status with Resurgence Brewing is a straightforward process, designed to keep you informed every step of the way. Whether you need to check your refund status on the web or through our mobile app, here’s how to do it efficiently:

• Check Your Email: After initiating a refund, keep an eye on your inbox. Resurgence sends all refund updates via email, which will detail the current status and expected timeline for your refund. Look for emails from info@resurgencebrewing.com for timely updates.
• Utilize the Resurgence App: If you have our mobile app, you can easily track your refund in real-time. Navigate to the Order History section, where updates about your refund will be displayed alongside your recent transactions.
• Access Your Account Dashboard: Log into your account on our website and go to the Account Settings section. Here, you will find a dedicated Billing subsection, where all refunds, including their processing status, can be reviewed.
• Order History Insights: In your Order History, each order will detail any refunds processed, indicating whether the refund is pending, completed, or failed. This section remains your go-to for the latest updates.
• Support Resources: If you have further questions about your specific refund case, reach out through our Contact Support feature within the app or website. Our customer service team can provide personalized assistance and additional information.