It’s common for users to overlook billing details until an unexpected charge emerges, perhaps due to an automatic subscription renewal. This guide is designed to clarify how Rim - Onboard refunds operate, outlining who is eligible and providing straightforward steps to swiftly request a refund. Our aim is to ensure you have all the information you need to navigate the process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username associated with your Rim - Onboard account.
Order Details: The specific transaction ID or order number for the purchase you wish to refund.
Date of Purchase: The exact date when the transaction was completed to expedite the refund process.
Payment Method: Information about how you paid (credit card, PayPal, etc.) including the last four digits of the card used.
Refund Reason: A clear and concise explanation of why you are seeking a refund, including any issues with the service or product.
Supporting Documentation: Any relevant emails, receipts, or screenshots that could support your request.
Service Usage: Information on your usage of the service, especially if a trial or period of service was offered.
Terms and Conditions: A brief understanding or acknowledgment of the refund policy as detailed in Rim - Onboard’s terms of service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Rim - Onboard
Rim - Onboard provides a comprehensive platform designed to facilitate retail operations, including software tools for inventory management and sales tracking. Users engaging with Rim - Onboard are entitled to certain rights concerning their accounts and any associated financial transactions. Eligibility for refunds may arise under specific circumstances related to the nature of the services offered.
Below are some situations particularly relevant to Rim - Onboard in which users might be eligible for a refund:
Subscription Overlap: Should a user's subscription accidentally overlap due to modifications in their account, they may qualify for a refund for the additional period charged.
Feature Downtime: If key features or services within the Rim - Onboard platform were unavailable for an extended period, users might be eligible for a prorated refund for the affected billing cycle.
Unintentional Upgrade: If a user inadvertently upgraded their account plan, they could inquire about a refund for the additional charges, depending on the timing and circumstances of the upgrade.
Account Management Changes: Changes made to subscription plans or account settings that result in unexpected charges may warrant a review for potential refunds, particularly if the user can demonstrate the desire to maintain a different plan.
Service Cancellation Timing: Users who canceled their subscription and have questions regarding their final billing period might explore eligibility for a refund if they canceled before the next billing cycle began.
Users are encouraged to address any questions regarding billing and refund eligibility directly with Rim - Onboard's customer support team for assistance tailored to their specific circumstances.
Step-by-Step Process to Request Your Rim - Onboard Refund Like a Pro
If you purchased through Rim - Onboard.com:
Visit retailinmotion.com and log into your account.
Navigate to the Account Settings section, usually found in the top right corner.
Look for the Billing tab.
Locate your subscription details and find the option for Request Refund.
Fill out the refund request form, mentioning that the subscription renewed without prior notice.
Submit the form and wait for a confirmation email.
Check your email for any follow-up questions from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Rim - Onboard subscription you wish to refund.
Tap on Report a Problem next to the subscription.
Choose Request a Refund and select the reason, such as "Did not intend to renew".
Follow the prompts to complete your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines in the top left corner).
Select Subscriptions.
Locate your Rim - Onboard subscription.
Tap on Manage and then select Refund.
Choose the reason for your refund request, noting the account was unused.
Submit your request and check your email for updates.
If you purchased through Roku:
Go to the Roku Home Screen.
Scroll down and select Streaming Channels.
Select My Channels and scroll to find Rim - Onboard.
Press the * button on your remote for options.
Choose Manage Subscription.
Select Request Refund and explain that the subscription renewed without notice.
Complete the request and monitor your email for correspondence from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Rim - Onboard for Refund
Script
Copy
Subject: Refund Request – Rim - Onboard Account [Your Email]
Dear Rim - Onboard Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email are relevant documents outlining my request, if applicable.
Please confirm the receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
Refund is under review and will be processed shortly. Expect updates within 24-48 hours.
Processing
Your refund is being processed and funds are being returned.
The refund amount is on its way to your payment method, typically within 3-5 business days.
Refunded
Your refund has been successfully processed.
The amount is credited back to your original payment method. Check your account for the transaction.
Partially Refunded
Only a portion of your total order amount has been refunded.
You will receive the remaining balance through a future refund process if applicable.
Completed
The refund process has been finalized.
The transaction is closed. No further action is needed on your part.
Canceled
Your refund request has been canceled.
You will not receive a refund. Please contact customer support for more details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Rim - Onboard, users may encounter various situations that necessitate requesting a refund. Here are several scenarios where users successfully claimed refunds:
After subscribing to Rim - Onboard’s premium analytics service, a user found that the features did not meet their specific business needs. Upon contacting customer support, they received a prompt refund after detailing their experience and following the standard refund procedure.
A retail partner decided to upgrade their subscription plan to include additional storefronts but realized they opted for a plan that didn’t provide the necessary tools. They reached out to Rim - Onboard's support and successfully received a refund for the charge, which was issued following their subscription adjustment within the available refund period.
A user experienced an unexpected service interruption during their ongoing subscription. After reporting the issue through the Rim - Onboard platform and confirming the service disruption affected their operations, they received a refund for that billing cycle as a good faith gesture to maintain customer satisfaction.
After accidentally purchasing a year-long subscription to Rim - Onboard, a user realized they intended to opt for a monthly plan instead. They contacted Rim - Onboard’s support team, who guided them through the process to adjust their plan and issued a refund for the difference seamlessly.
The Easiest Way to Get a Rim - Onboard Refund
If you're frustrated trying to get a refund from Rim - Onboard—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Rim - Onboard is essential to ensure a smooth experience. Here are some specific steps to keep you informed about your refund progress:
Check Your Email Updates: Rim - Onboard sends out email notifications whenever there is an update regarding your refund. Look for messages titled 'Refund Update' to find detailed information about your request.
Utilize the Mobile App: If you have the Rim - Onboard mobile app, you can easily track your refund status. Navigate to the 'Orders' section and select 'Refunds' to see real-time updates on any pending refunds.
Account Dashboard Review: Log in to your Rim - Onboard account and head to the 'Account Dashboard.' Here, you can view your refund history under 'Order History,' where each entry will provide insights into the status of your recent refunds.
Billing Section Monitoring: In the 'Billing' section of your Rim - Onboard account, you can access detailed information on your transactions, including any refunds initiated. It will indicate if your refund is processed, pending, or completed.
Refund Progress Indicators: Rim - Onboard provides specific status indicators for your refund progress, including 'Initiated,' 'Under Review,' and 'Completed,' which you can find in both the email notifications and your account dashboard.
Customer Support Access: If you have further questions or concerns, don’t hesitate to reach out through the 'Support' section in your Rim - Onboard account. Live chat or email options are available for immediate assistance regarding refund issues.
FAQ
Refunds are generally not provided if users forget to cancel their subscription before the renewal date. However, we encourage you to contact our customer support team to discuss your situation, as they may assist you in finding a resolution.
Refund processing times typically vary depending on your bank or payment method. Once the refund request is approved, it can take anywhere from 3 to 10 business days for the funds to appear in your account. Please check with your financial institution for specific timelines.
If you see a charge but do not have an active subscription, please first check your account details to confirm your subscription status. If everything appears correct and the charge is still unclear, we recommend reaching out to our customer support team for further assistance. They will help investigate the charge and provide clarification.
If you are unable to obtain a refund directly from Rim - Onboard, consider reaching out to their customer service team again for further assistance. You might also explore escalating your inquiry within their support system to ensure it receives additional attention. Additionally, reviewing your account details may help clarify any issues related to your request.
If Rim - Onboard refuses to issue a refund, you may want to carefully review their refund policy to ensure you understand the criteria for eligibility. Additionally, consider reaching out to their customer support team again for further clarification or to discuss your situation. It may also be helpful to double-check your account details to confirm the status of your order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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